Principal BSA Presentation
- 1. Principal BSA Presentation by Cindy Beaver
- 2. Qualifications BA (1985) Gustavus Adolphus College Magna Cum Laude, Phi Beta Kappa MBA (2003) University of St. Thomas Information Management concentration, Magna Cum Laude Have worked in the role of a BSA since 1993 on various strategic, cross-functional projects as both an individual contributor and as a lead Noted strengths include: Ability to take very complicated and complex situations and break them into smaller components that can be individually solutioned into a highly efficient, manageable process Excellent knowledge of relationships between business processes and systems used, business savvy Quick learner Strong customer focus and attention to detail Effective liaison coordinating and facilitating communications between non- technical business customers, peers and technical teams Approachable, experienced and knowledgeable Adaptable, flexible and creative
- 3. Planning & Business Case Experience Participation in Pre-project Planning Deluxe Financial Services annual financial plan, chargebacks and resource allocations Deluxe Small Business Services annual project planning process, pre-project consulting and high level estimation, business case development including feasibility and risk assessment BCBSMN HP Rationalization and UMOE/UMPR planning activities Participated in RPF processes for: Deluxe Cheetahmail email solution Gander Mountain Warehouse Management System BCBSMN Enterprise Correspondence Tool (HP Exstream)
- 4. Business Architect Accustomed to thinking in terms of BAM* when planning and evaluating any work to be done. All projects must map back to the corporate vision, strategic goals and enterprise objectives listed on the BAM charts displayed on all conference room walls. Provide recommendations for building sustainable systems and processes that support corporate goals and objectives. (e.g. HP Exstream Governance Board, standards and best practice, Alineo gap assessments, UMOE/UMPR project planning) Process as well as System Oriented to ensure a holistic and comprehensive product is delivered to the customer - one that provides both effective and efficient business processes as well as the appropriate technology enablers to support those processes. BAM* = the Business Alignment Model used at Deluxe Corporation
- 5. Can Do attitude in difficult situations Asked to implement Lawson Payroll with no payroll experience Set up ChexSystems Collection Agency, contacting state regulatory bodies and making arrangements to meet their requirements (completed forms and provided documentation, set up in-state bank accounts, local addresses, defining business business processes) Provided Financial Planning, Chargebacks and Resource Management for Deluxes application development team ($48 million budget) Client Database project went from a simple GUI request to building an entirely new relational database for the enterprise client data ($200,000 > $3 million dollar project) Joint venture with Deluxe FI, Deluxe Small Business and newly acquired NEBS units. Initially brought in as a minor project contributor, had to work to skillfully influence key initial team members to bring in the correct cross-functional resources needed to achieve the business objectives. Coordinated efforts of the cross-functional team. IHM Letters & Fulfillment challenged to deliver letters and fulfillment when IHM-CM/DM went live on Alineo despite vendors system deficiencies and challenges encountered to creatively integrate multiple systems (Alineo, Client Letter, GMC and UCM/Stellent)
- 6. Demonstrated Leadership Change Agent / Advocate / Cheerleader New applications/processes: ChexSystems Product Management, Lawson Payroll, Collection Agency processes, Financial Shared Services Model, Salesforce.com, IHM Letters and Fulfillment Change Management team member at Gander Mountain Mentor / Advisor / Guide Knowledge sharing presentations during BSA team meetings Book summaries to build the teams soft and technical skills Facilitated BSA book club sessions Lead 2010 Collaboration Competency BSA COE team Volunteered for 2012 IT Division View on Blue response team Presented brown bag on Transitions to fellow team members when outsourced by Deluxe
- 7. Proven Performance at this level Planning and Organizational Skills Approachable, knowledgeable advisor Team Player / Relationship builder Experienced 360o communicator comfortable talking with upper management, employees and peers Problem Solving skills Negotiation & Compromise Analytical / Detail Oriented Strategic Vision and Decision Making ability Self Motivated - willing to step up and take risks Customer Focused Strong and varied facilitation/elicitation skills
- 8. Appendix Industry Experience Third Party Software Strategic Assignments Accolades
- 9. Industry Experience (1985-present) Financial Services Manufacturing Retail Health Care / Insurance Industry Real Estate Call Centers Sales and Marketing Support Accounting / Finance Customer Support / Billing Information Services
- 10. Third Party Software Lawson Software/Payroll module SAP FI/CO Cheetahmail Salesforce.com Retek/Oracle Retail InsureConnect (DPM) Alineo Client Letter & GMC Oracle UCM/Stellent HP Exstream
- 11. Assigned to Strategic Initiatives Deluxe Lawson Software Payroll application replacement, new ChexSystems Product/Customer Management system, Deluxes SAP-FI/CO implementation, Client Database project, MarketFlex branding capability, Microsoft partnership, NEBS acquisition Gander Mountain Retek migration/upgrade from v8 to v12, Distribution Center system replacement assessment Blue Cross Blue Shield of MN Integrated Health Management project, Distribution Portal Modernization, UM Operational Efficiencies & UM Platform Replacement projects, HP Exstream Implementation and Rationalization
- 12. Accolades and Compliments Cindy Beaver has been great! She has been invaluable with getting back to us on outstanding questions, informing us of how things had been planned to work and taking the ball on interface discussions. - Michelle Longar to Maureen Colomb regarding UMPR As always great job Cindy and so glad we have you on our team!! Funny how they didn't want you involved in these meetings at first and now they view you as 'invaluable' to these meetings!! Maureens comments regarding Michelles feedback Customer Survey comments Cindy is a top notch BA. I feel like I have won the lottery whenever I hear she has been assigned to the project I am working on. Cindy is an asset to the BSA team and the projects she has been assigned to. Her customer focus, diligence, fast learning and attention to details are to be commended. I would work with Cindy on every project if I had a choice Cindy is an excellent BSA resource and highly regarded for her analytical and communication skills. A welcome addition to any team! Cindy is clearly a strong BSA and an asset to BCBS. I would always select her to be within any of my project teams. Cindy always does a great job of motivating and supporting every team member on her projects Cindy taught me soft skills that were appropriate in the environment we were in. But not just the skills but also why those actions were beneficial. Cindy makes good suggestions and assists others when they need support. She is all about getting the work done in a quality manner. Cindy clearly defines project goals and objectives and makes sure delivered projects meet them. Cindy strives to build rapport and trust with her partners. I am always 100% confident with her work.