Lesley Symmonds Roles & Responsibilties
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Lesley Symmonds serves as a liaison between the Customer IT and Corporate IT teams. Their responsibilities include meeting regularly with Customer IT leadership to review projects and statuses, providing feedback to Corporate IT, responding to support tickets, coordinating meetings between teams, and facilitating issue resolution. They also act as a project manager on identified projects by identifying team members, creating project documents, and reporting statuses. Additionally, they schedule meetings to keep both teams informed and educate Customer IT on best practices.
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- 1. Lesley Symmonds, PM IIRoles and Responsibilities
- 2. Liaise between Customer IT and Corporate IT teams
- 3. Meet periodically (every other week currently) with Customer IT leadership to review projects and project statuses; facilitate meeting and provide project status matrix
- 4. Provide feedback and information regarding Customer IT projects, strategies, direction and needs to Corporate IT departments to keep them informed
- 5. Respond to service tickets (and emails) submitted by Customer IT for Corporate IT support
- 6. Projects
- 7. Estimates
- 8. Questions
- 9. Coordinate meetings with Corporate IT departments and Customer IT when necessary
- 10. Facilitate resolution of issues, when necessary, between Corporate IT and Customer IT resources and management and/or elevate them to the appropriate management for resolution
- 11. Provide expertise and suggestions on IT projectsAct as Project Manager on identified projects
- 13. Work with SMEs to identify work packages, create WBS, schedule and budget
- 14. Create Scope, Charter, Communications Plans, and Change Management Plan documents
- 17. Creating and distributing project documents such as project plans, status reports, meeting notes
- 18. Report status to team and Steering Committee, Sponsors on a regular basis
- 19. Schedule periodic meetings between Customer IT and Corporate IT to help Customer IT understand new products and services Corporate IT may be considering or implementing (for any part of the Enterprise)
- 20. Schedule periodic meeting between Customer IT and Corporate IT in order for Customer IT to better understand areas in Corporate IT providing support to Customer IT (and for Corporate IT to better understand Customer IT and the support needed, business strategy)
- 21. Keep Customer IT informed and aware of new products and services in the IT marketplace
- 22. Actively participate as a team member in identified projectsParticipate where needed with vendors, CMS, business partners and other business entities to meet Customer business objectives and goals
- 23. Work with ISSR on any audit-related projects or work activities
- 24. Identify and revise any breakdown in existing processes or identify gaps in support or processes that need addressing within IT and Customer
- 25. Champion both IT and Customer positions across both organizations and ensure both IT and Customer business and IT strategies are balanced, understood, and complied with
- 26. Ensure Customer complies with Corporate policy as it relates to the management and support of IT infrastructure
- 27. Inform and educate Customer IT staff on project management methodologies and best practices as it relates to the design, provisioning and support of IT infrastructure
- 28. Challenge/question Customer¡¯s assessment of CPU/memory/DASD requirements where I feel they are unreasonable.