Professional Summary -Isabella Terblanche
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Isabella has extensive experience in claims processes and assisting staff in various roles. She has headed initiatives to streamline claims validation and documentation processes. She is skilled in training new staff on policies and procedures. With over 13 years of experience in insurance claims and the South African Police Service, she has a wide range of skills including claims validation, auditing, monitoring quality, and approving claims. She enjoys taking on challenges and believes she can be an asset to any role.
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- 1. Professional Summary I have headed various new initiatives which have been extremely successful, including: Claim processes, assistance in making streamlining the validation of claims more efficient, documentation templating etc. I always try and assist with staff initiatives to create a friendly, safe and happy staff environment helping to make staff more client focused, I amalways willing to assist staff members in dealing with unhappy client’s and complaints and trying to resolve it without having to escalate to management. I have experience in the Short Term Insurance claims division. Ranging from registration of the claim, validation process, handling of claim quotations, full function as a claims advisor/validator and settlements of claims, within an earned allocated mandate. I have also trained and facilitated new staff members with regards to policies and procedures of the company, as well as Personal Lines Policy wording and Standard Quality and Compliance Standards. I have a very keen eye for detail and my skills have been extremely useful in claims auditing/screening, monitoring quality, and approving claims within my mandate. My previous experience includes which I thoroughly enjoyed as well. I have a vast knowledge of 13 years in total, working within the South African Police Service environment in which time I have occupied various positions within different departments, Head Office working as a Secretary as a Civilian. I joined the Service in 2000, worked on Station level and joined the Specialized Unit: Vehicle Theft Unit: Pretoria where I worked 9 years functioning as a Detective, investigating Hi-jacking cases, vehicle theft cases, accidents and all other duties ranging from administration duties to personal assistant, assisting Insurance companies and assessors with their investigations and with the uplifment-process of vehicles I ended up working very closely with all insurance companies and loss adjusters in the motoring industries on a daily basis. My whole career has been a highly challenging and pressurized environment with high volumes and performance targets to meet and my tenacity, self-motivation, results driven and ability to work effectively and ability to focused under pressure enabled me to excel and consistently performing at a high level of expectation. I am keen to keep on developing myself and love to take up challenges in life and even more rewarding to succeed. I am a fast learner and given the skills and knowledge that I already possess, I believe I could be an asset and can add value to any goal or challenge that I set myself up for. Regards Isabella