This document discusses key performance indicators (KPIs) for a quality assurance/quality control coordinator position. It provides steps to create KPIs, including defining objectives, identifying key result areas and tasks, and determining how to measure results. The document also lists types of KPIs and mistakes to avoid when creating KPIs, such as having too many KPIs not linked to key result areas. Additional KPI materials can be found on the website kpi123.com.