Here are some additional ideas for generic attributes that could characterize knowledge work according to Laudon & Laudon (1993):
- Requires specialized training and/or education
- Produces intangible or intellectual outputs/deliverables
- Work products/outputs are non-standardized or unique
- Work is creative, innovative, or problem-solving oriented
- Work relies heavily on accessing, processing, and applying information
- Work involves continuous learning to stay current in a knowledge domain
- Work involves collaborating with other knowledge workers
- Work tasks/activities are conceptual and cognitive in nature rather than manual
- Work performance depends on expertise, experience, and judgment rather than following set procedures
- Work roles/responsibilities