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- 1. CSCO12670181 N.RAJA NARENDRA +91 - 9246209599 rajanarendra.namburi@gmail.com OBJECTIVE: Acquire a responsible position that will utilize my technical expertise and personal skills in the IT Industry by providing me with bountiful opportunities to excel in innovative networking products build, attaining Professional growth while being resourceful, innovative and flexible. SUMMARY 4.5 Years of Networking experience in Heterogeneous Environment. 3.8 Years of experience in the field of Telecom Sector. Strong in troubleshooting problems and providing the corrective actions and long term solutions. Proficient in managing and monitoring enterprise Wide Area Network with various technologies and platforms. Proficient in working with people, customer service oriented and work with the customer in their environment. Considerable knowledge on ITIL Process (Incident Management, Change Management and Problem Management) Excellent interpersonal and communication skills, self-motivated, quick learner, team player EDUCATION DIPLOMA IN COMPUTERS IN 2004, From SES & SN Murthy College, affiliated to State Board of Technical Education and Training, Andhra Pradesh. PROFESSIONAL SUMMARY: IBM INDIA PRIVATE LTD as a Sr. Operations Professional for NOC Mar 2015 - Till Date. KANTAR ITP as a NOC Engineer Apr 2014 Feb 2015. TATA TELE SERVICES LIMITED (RESOURCE SQUARE SOLUTIONS) as ILL Engineer for NOC Dec 2011 - Apr 2014. RELIANCE COMMUNICATIONS LTD as an Engineer July 2007 Mar 2011. 1
- 2. PRODUCT KNOWLEDGE Products Cisco Routers - 18XX, 25XX, 29XX Cisco L3 and L2 Switches such as 35xx, 3750 Protocols/Services Routing: TCP/IP, RIP, EIGRP,OSPF Switching: STP, VLAN, VTP, HSRP, VRRP Network Tools SolarWinds, Site Scope, Netcool, What sup Gold, MRTG, Wan killer PROFESSIONAL EXPERIENCE IBM INDIA PRIVATE LTD & KANTAR ITP APR 2014 - TILL DATE NOC Engineer. Monitoring & Responsible for the up-time of the various Network devices & servers monitored through Solar Winds monitoring tool. Troubleshooting on Routing protocols i.e. EIGRP, OSPF & BGP and static routing by show commands. Troubleshooting Switching issues related to VLAN, STP, VTP by show commands. Supporting as Network Engineer for Global WPP clients. Troubleshooting the issues related to Link Down, Reachability, Latency, Cabling errors etc. Providing support for Enterprise customers for resolving the Links down issues to avoid the service outages with in SLA. Interpreting the verified status of the circuits / network devices, capturing corresponding logs into the ITSM & Service Now ticket for internal tracking. Interacting with various global Internet Service Providers to log a ticket & Gather first level information for the alarm generated. Follow up with Internal Teams as per Incident Management Process. Follow up ISP's as per SLAs till resolution. Carryout Planned Maintenance /Planned Events for expansion and up-gradation of network as per Change Management process. Performing escalations to 2nd & 3rd Level teams, business heads (OPCOs) and vendors in order to resolve the outages in the network. Proactively analyzing the network issues and resolving them. Analyzing reports and informing to customers if any up gradation of links or any packet loss due to transmission. Creating resources and instances for generating various reports which includes Bandwidth Utilization, Packet loss, Latency, CPU/Memory and availability. 2
- 3. TATA TELE SERVICES LIMITED (RESOURCE SQUARE) DEC 2011 - APR 2014 NOC Engineer. Monitoring & maintaining all the TATA-Internet Leased Lines. Monitoring PAN India Network through Monitoring Tools like NET COOL, Whats up Gold & Alert Navigator. Troubleshooting Network (WAN & LAN) related issues. Troubleshooting of customer issues regarding routing, latency, slow speed, mail servers & RDNS. Troubleshooting of routing protocols i.e. BGP routing and static routing by debug and show commands. Remote Administration with Team Viewer & Remote Desktops. Analyze bandwidth of Network, customers and suggest for up gradation wherever applicable. Ensuring all the complaints & requests to be resolved within a Service Level Agreement. Escalating the problems to concerned team and ensure the minimum resolution time. Coordinating with the Customers and Back-end team to resolve the Link down issues. Update and maintain logs on any operational or Support failures logs. Carryout Planned Events /Planned Activities for expansion and up gradation of network. Creating various reports which include Bandwidth Utilization, Packet loss, Latency, CPU/Memory, NW availability, DSR, SLA adherences. Providing satisfactory customer support by solving the problems in time. Generating daily and monthly reports. RELIANCE COMMUNICATIONS LTD JULY 2007 MAR 2011 Engineer Operations and Maintenance Department. Leading the Customer Service Assurance within MTTR for Retail (POT& DSL). Responsible for Service assurance for Wire line Retails customers & Metro Ethernet. Alarm monitoring of DLC (NMS-Netman 4K) & Cisco devices (C3400&C3500). Conduct Quality of Service Review Meets every month for customers and address any issues for resolution. Addition of Network Element and Cards (IPADSL, PRM, FXS & SCM) in DLC as per plan Coordinating with the NOC Engineers during card addition and Optical patching. Maintaining and minimizing the network downfall time. 3
- 4. Hands on experience on Clarity, a Telecom Customer Interface Software, from which retrieving the relevant information and assigning the tasks to various teams. Configuring & Mapping the IAD, Performing OAT (Operation Acceptance). Continuously following up with the field staff to meet the requirements. Resolving conflicts with other cross functional teams. Trouble shooting and resolving the problems regarding IP assignments in Broadband services. Responsible for fault resolution within committed SLAs. Level 1 Support for Helpdesk Calls. Personal Profile: Fathers Name : N.Chinna Babu Date of Birth : 07th Jul 1984 Nationality : Indian Marital Status : Married Languages Known : English, Hindi and Telugu Declaration: I hereby declare that the information provided above is true to the best of my Knowledge. Date: Place: Hyderabad (RAJA NARENDRA. NAMBURI) 4