![Ahmed Elsayed Abdelmaksoud Elbendary
1st
district , 3rd
area , building 105 , Flat 202 - Elsheikh Zayed City- Egypt
Tel: 02 38505747 -0100 7895108-ahmad_elbendary@yahoo.com
o Security Protocols: IPSEC/Zone based firewalls.
o WAN Protocols: Frame Relay (FR) , ATM, Metro Ethernet and DSL
o LAN Protocols: VTP , VLANS , STP
o QoS (Quality of Service) implementation and troubleshooting
o Cisco Wireless solutions
Having direct interlock channel with CISCO.
Responsible for the verification and/or recommendation of the correct and appropriate
hardware/software customer configuration of equipment toward resolution of customer faults.
Contacting vendors and following up until problem resolution.
Use all forms of training provided by Equant to keep up-to-date with existing and new services and
technologies
Respond to Customers Technical enquiries.
Provide Coaching and support for team members
Handling First Level of escalations for all subcases received
Act as team supervisor in case of supervisor not available.
Orange Business Services, Network Problem Expert (NPE) , CTS3 team ( Dec 10 till Jul 12 )
Act as the high level of technical escalation for the Service desk & Incident management dept, lead &
provide technical guidance and support for these entities toward problem resolution.
Perform Problem management activities when received till determining root cause of problems.
Interact with Vendors (Cisco, Nortel, etc.) As well as engineering teams in problem management
activities.
Support Installation teams when technical assistance is needed.
Responsible for the verification and/or recommendation of the correct and appropriate
hardware/software customer configuration of equipment toward resolution of customer faults.
Resolve customer configuration problems, identify product malfunctions, and simulate communication
problems in lab environment for problem resolution
Technical guidance, on the job coaching and support to the service desk & incident management dept.
through training sessions if required.
Crisis management team leader for Cairo MSC network problems
Designing & providing technical input to the Companys technical & procedures knowledge base
following the ITIL standards.
Orange Business Services, ESD Expert incident management (April 09 to Nov 10 )
Handling 3rd level troubleshooting for all customer services related issues.
Contacting IP Problem Experts [IPE] and Network Problem Experts [NPE], for all technical
escalations and interfacing with vendors.
Minimizing costly actions like Engineer Dispatch and Hardware replacement by efficient support to
SD/IM referrals.
Responsible for the verification and/or recommendation of the correct and appropriate
hardware/software customer configuration of equipment toward resolution of customer faults.
Provide Technical training to Service Desk/Incident management staff.](https://image.slidesharecdn.com/5760caa4-7a74-4a72-bace-317b2718a63a-151129134552-lva1-app6891/85/Ahmed_Elbendary_CV-2-320.jpg)
More Related Content
What's hot (20)
Viewers also liked (14)
Similar to Ahmed_Elbendary_CV (20)
Ahmed_Elbendary_CV
- 1. Ahmed Elsayed Abdelmaksoud Elbendary 1st district , 3rd area , building 105 , Flat 202 - Elsheikh Zayed City- Egypt Tel: 02 38505747 -0100 7895108-ahmad_elbendary@yahoo.com OBJECTIVE Seeking an opportunity in a multinational or local promising company whereby my academic and interpersonal skills can be applied and developed. EDUCATION Bachelor of Engineering, Shoubra Faculty of engineering Zagazig University, (2003) Major: Communication, general grade (good) Nasser School, (1998) General secondary school certificate 90.50% Certifications achieved Passed the CCIE Routing & Switching written exam JNCIA Certified CCIP Certified CCNA Certified CCNA Security Certified CCNA Wireless MCP (Microsoft Certified Professional) MCSA (Microsoft Certified System Administrator) WORK EXPERIENCE Orange Business Services, VPN LifeCycle Manager VPN Owner ( Oct 15 till date ) Validate the provided detailed technical design of complex VPNs in terms of feasibility, ensuring on- time and error-free implementation to maximize the quality of the delivered services and customer satisfaction... Responsible to carry out new implementation, changes and migrations for customized customers to achieve on time and right first time delivery of solution and customer satisfaction. Analyze and implement complex solutions, Forecasting any complexity and challenges that may be involved. Provide support to Pre-Sales team and Project Managers on VPN change management requests. Provide 4th level technical support for incident management and problem management entities Network devices: Cisco Routers , Switches , Wireless LAN Controllers ,Access points. Orange Business Services, IP Problem Expert (IPE) , IOC team ( Jul 12 till Sep 15 ) Act as the high level of technical escalation for the Service desk & incident management dept, lead & provide technical guidance and support for these entities toward problem resolution.. Resolve complex customer issues; diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs Responsible for any related issues us the following protocols: o MPLS/BGP o Network devices: Cisco Routers / Switches , Juniper , MRV o Remote Access: PPP Dial (ISDN/PSTN). o Routing Protocols: OSPF, IGRP, EIGRP, BGP4, MPBGP or RIP.
- 2. Ahmed Elsayed Abdelmaksoud Elbendary 1st district , 3rd area , building 105 , Flat 202 - Elsheikh Zayed City- Egypt Tel: 02 38505747 -0100 7895108-ahmad_elbendary@yahoo.com o Security Protocols: IPSEC/Zone based firewalls. o WAN Protocols: Frame Relay (FR) , ATM, Metro Ethernet and DSL o LAN Protocols: VTP , VLANS , STP o QoS (Quality of Service) implementation and troubleshooting o Cisco Wireless solutions Having direct interlock channel with CISCO. Responsible for the verification and/or recommendation of the correct and appropriate hardware/software customer configuration of equipment toward resolution of customer faults. Contacting vendors and following up until problem resolution. Use all forms of training provided by Equant to keep up-to-date with existing and new services and technologies Respond to Customers Technical enquiries. Provide Coaching and support for team members Handling First Level of escalations for all subcases received Act as team supervisor in case of supervisor not available. Orange Business Services, Network Problem Expert (NPE) , CTS3 team ( Dec 10 till Jul 12 ) Act as the high level of technical escalation for the Service desk & Incident management dept, lead & provide technical guidance and support for these entities toward problem resolution. Perform Problem management activities when received till determining root cause of problems. Interact with Vendors (Cisco, Nortel, etc.) As well as engineering teams in problem management activities. Support Installation teams when technical assistance is needed. Responsible for the verification and/or recommendation of the correct and appropriate hardware/software customer configuration of equipment toward resolution of customer faults. Resolve customer configuration problems, identify product malfunctions, and simulate communication problems in lab environment for problem resolution Technical guidance, on the job coaching and support to the service desk & incident management dept. through training sessions if required. Crisis management team leader for Cairo MSC network problems Designing & providing technical input to the Companys technical & procedures knowledge base following the ITIL standards. Orange Business Services, ESD Expert incident management (April 09 to Nov 10 ) Handling 3rd level troubleshooting for all customer services related issues. Contacting IP Problem Experts [IPE] and Network Problem Experts [NPE], for all technical escalations and interfacing with vendors. Minimizing costly actions like Engineer Dispatch and Hardware replacement by efficient support to SD/IM referrals. Responsible for the verification and/or recommendation of the correct and appropriate hardware/software customer configuration of equipment toward resolution of customer faults. Provide Technical training to Service Desk/Incident management staff.
- 3. Ahmed Elsayed Abdelmaksoud Elbendary 1st district , 3rd area , building 105 , Flat 202 - Elsheikh Zayed City- Egypt Tel: 02 38505747 -0100 7895108-ahmad_elbendary@yahoo.com Orange Business Services, As a Customer Technical Support Specialist in CSP team (Oct 06 to April 09) Responsibilities, Provide a professional first and second technical support for CSP customers Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. Dealing with different types of network services as: (Frame relay, IP VPN, ATM, and DSL) Dealing with both Cisco (Switches, and Routers) and Nortel (DPN, and Passports) products and troubleshooting them. Provide updates as needed to the customer in order to meet performance objectives. Ensure cases are allocated to the most appropriate next step as part of the case flow process Perform technical escalations in line with company procedure. Monitor systems, customer networks and products, and deal with alerts and events as appropriate. Liase and refer issues to correct/relevant entities e.g. other GCSCs, PTT, IOC and other Vendors as appropriate Network Administrator, Eli Lilly (July 05 to Sep 06) Responsible for LAN administration. Responsible for IP telephone system administration which includes Cisco Call manager & Cisco IP telephones. Responsible for Win 2000 & 2003 servers support. Responsible for managing & trouble shooting Cisco switches. Responsible for supporting & maintaining users desk tops, lap tops & systems. Assisting in troubleshooting Avaya Intuity Voice mail. Responsible for Handling all IT purchases, This function includes contacting vendors, preparing PRs & insuring tying to purchasing terms & conditions. Responsible for all reports concerning site IT submitted to Indy headquarters. Network Administrator, Arab Consulting Group ACGIT (January 05 till June 05( Responsible for LAN administration. Responsible for LAN construction for clients. Responsible for Win 2000 & 2003 servers support. SKILLS Languages skills: Arabic: Native language. English: Fluent.
- 4. Ahmed Elsayed Abdelmaksoud Elbendary 1st district , 3rd area , building 105 , Flat 202 - Elsheikh Zayed City- Egypt Tel: 02 38505747 -0100 7895108-ahmad_elbendary@yahoo.com Other Skills: Good communication skills. Easily involved in a team & timely managed. Service oriented, customer focussed, and have the ability to resolve complex problems through a calculated and methodical approach Good time management, organisational and communication skills Ability to work under pressure. Ability to deal with multiple tasks TRAINING the Course of CCNP : Building Converged Cisco Multilayer Switched Networks BCMSN ( switching( the course of CCNP: Building Scalable Cisco Internetworks BSCI (Routing:( CCNA Asynchronous Transfer Mode (ATM) Workshop IP Global Network (IGN): Workshop IP VPN Architecture Workshop Internet VPN Workshop Class of Service (CoS): Configuration and Troubleshooting Workshop MCSE 2000 Windows 2000:Installing , Configuring , and Administering Microsoft Windows 2000 Professional & Server Windows 2000 Network Infrastructure Windows 2000 Active Directory & Site design TCP/IP Designing Windows 2000 Secure Network Security ISA 2000 NETWORK+ Course PERSONAL DATA Date of birth: 21/11/1981. Nationality: Egyptian. Military status: exempted Marital status: Married. HOBBIES& ACTIVITIES Playing football, reading & traveling.
- 5. Ahmed Elsayed Abdelmaksoud Elbendary 1st district , 3rd area , building 105 , Flat 202 - Elsheikh Zayed City- Egypt Tel: 02 38505747 -0100 7895108-ahmad_elbendary@yahoo.com
- 6. Ahmed Elsayed Abdelmaksoud Elbendary 1st district , 3rd area , building 105 , Flat 202 - Elsheikh Zayed City- Egypt Tel: 02 38505747 -0100 7895108-ahmad_elbendary@yahoo.com