![RALPH MARTIS
Current Contact Details
P.O BOX 122105, SHARJAH - UAE.
Mob: +971-50-2729958
E-mail: ralphmartis@hotmail.com
A shipping and logistics professional with rich hands on experience of over 10 years in the field of Freight Forwarding.
Astute knowledge with focus to develop myself in the chosen field of Freight Forwarding and Logistics. Strengths
include professional approach to work involving good team player & leadership qualities with a positive attitude. A
focused mind and strong personality coupled with determination.
PROFESSIONAL EXPERIENCE
[May 2013 Present] VRM Freight FZE
Position: Operations Manager
o Set up the business from the ground up by developing new clients and relationships
o Built strong ties with other shipping carriers, freight agents and blocked space agents
o Completed all registrations with Sharjah Customs in order to process Customs formalities on behalf of
clients.
o Set up the accounting formats for all client including invoicing, SOA, credit follow ups.
o Developed pricing structure for clients who had businesses to and from various origins and
destinations
o Developed agents in China, Italy, Qatar, Brazil and USA for Imports shipments.
[Oct 2011 Mar 2013] First Link Freight FZE
Position: Operation Manager
o Partnered in all the initial phases of company formation like License Establishment, Office Set up,
software installations.
o Completed all registrations with Sharjah and Dubai Customs in order to process Customs formalities
on behalf of clients.
o Set up the invoicing and SOA formats for all client including invoicing, Accounts Payables and Accounts
Receivables
o Set up the Operations and Accounting software in order to manage day to day operations and
finances.
o Worked on client quotes, contractual rates and agreements for clients who had business to/from
various sectors.
o Handled all negotiation of pricing with Airlines, Sea Carriers and agents.
o Developed agents in China, Italy, Germany and USA for Imports shipments.
[Dec 2007 Sep 2011] Pro Cargo UAE LLC
Position: Operations Supervisor / Sales Support
o Coordinating closely with the sales team to ensure that the enquiries are acknowledged and
addressed within the stipulated time frame.
o Communicating and liaising with agents, shipping lines & airlines on a regular basis to evaluate existing
service level and rates.](https://image.slidesharecdn.com/1a031d52-1687-4460-91e2-1c18bb2afe6b-160801065005/85/Ralph_Resume-1-1-320.jpg)
![o Coordinated with the General Manager and Business Development Manager on special projects.
o Dealt directly with customers either by telephone or electronically to ensure promised service levels
and requests are met up with. Directing requests and unresolved issues to the designated resource.
o Overlooking the invoicing for clients to process error free transactions simultaneously in line with
agreed quotes and rates.
o Managing customer queries, feedback and complaints received in matters of service and trying to get
the best optimum solution which would be beneficial to both the client and Pro Cargo.
o Ensuring clear communication pertaining to service terms and conditions, assuring confidentiality, and
following up on any complaints to prevent escalations.
o Was responsible for negotiating rates with Transporters for Local Transport within Dubai and also
Road Transport within GCC.
o Sole handling of the overseas agents desk on agents enquiries in terms of pricing, quotes and
import/exports formalities in the UAE.
o Preparing SOPs for certain clients who had regular shipments that needed to be handled in a
particular manner as per needs of clients. Keeping records of customer interactions and transactions.
[May 2006 Oct 2007] Barwil Dubai LLC (A part of Wilhelmsen Ship Services)
Position: Sales Co-coordinator
o Assisting Sales staff in sending quotations to clients and making follow up calls
o Constantly being in touch with Shipping Lines and Airlines to negotiate rates for prime business
sectors.
o Handled Energizer Middle East and Africa as a Corporate client and was solely responsible for all their
shipments from East Asia to the Middle East and Africa which included freight operations,
documentation and invoicing.
[Sept 03 Mar 04] 3 Global Services - Hutchinson Whampoa Group
Position: Customer Service Advisor
o Generating sales of the company
o Providing technical assistance to the customers
o Maintaining effective personal relationships with other professional staff members and clients.
o Case Management Resorting to customer Complaints
o Inter Departmental Co-ordination Billing, Collections, Upgrades, Insurance, Customer Options
[Aug 98 May 00 ] Barber Ship Management - Walenius
Position: Trainee Officer
o Nautical Watch keeping ensuring the voyage plan is rendered and the sailing course is without
o Bridge and Ships Route and Voyage Planning
o Learning important aspects of ship maintenance
o Cargo Work - Loading and Unloading Operations
EDUCATIONAL QUALIFICATION
[ 2005] Indian Institute of Planning & Management , Mumbai/India
Post Graduate Diploma in Planning And Management Passed in First Division
[ 2004 ] University of Mumbai, Mumbai/India
Bachelors in Commerce Passed in Second Division
[ 2003 ] Indian Institute of Planning & Management, Mumbai/India
Bachelor in Business Administration Passed in First Division
[ 2003 ] Indian Institute of Planning & Management, Mumbai/India
Honours Diploma in Planning and Management - Certificate in Planning and Entrepreneurship
[ 1998 ] St. Francis DAssissi Jr. College, Mumbai/India
Higher Secondary School Certificate Passed in First Division](https://image.slidesharecdn.com/1a031d52-1687-4460-91e2-1c18bb2afe6b-160801065005/85/Ralph_Resume-1-2-320.jpg)
![Fayrouz CV[1]](https://cdn.slidesharecdn.com/ss_thumbnails/6c6226d9-b447-4a23-9f57-3ecf9679f2c2-151226121556-thumbnail.jpg?width=560&fit=bounds)
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- 1. RALPH MARTIS Current Contact Details P.O BOX 122105, SHARJAH - UAE. Mob: +971-50-2729958 E-mail: ralphmartis@hotmail.com A shipping and logistics professional with rich hands on experience of over 10 years in the field of Freight Forwarding. Astute knowledge with focus to develop myself in the chosen field of Freight Forwarding and Logistics. Strengths include professional approach to work involving good team player & leadership qualities with a positive attitude. A focused mind and strong personality coupled with determination. PROFESSIONAL EXPERIENCE [May 2013 Present] VRM Freight FZE Position: Operations Manager o Set up the business from the ground up by developing new clients and relationships o Built strong ties with other shipping carriers, freight agents and blocked space agents o Completed all registrations with Sharjah Customs in order to process Customs formalities on behalf of clients. o Set up the accounting formats for all client including invoicing, SOA, credit follow ups. o Developed pricing structure for clients who had businesses to and from various origins and destinations o Developed agents in China, Italy, Qatar, Brazil and USA for Imports shipments. [Oct 2011 Mar 2013] First Link Freight FZE Position: Operation Manager o Partnered in all the initial phases of company formation like License Establishment, Office Set up, software installations. o Completed all registrations with Sharjah and Dubai Customs in order to process Customs formalities on behalf of clients. o Set up the invoicing and SOA formats for all client including invoicing, Accounts Payables and Accounts Receivables o Set up the Operations and Accounting software in order to manage day to day operations and finances. o Worked on client quotes, contractual rates and agreements for clients who had business to/from various sectors. o Handled all negotiation of pricing with Airlines, Sea Carriers and agents. o Developed agents in China, Italy, Germany and USA for Imports shipments. [Dec 2007 Sep 2011] Pro Cargo UAE LLC Position: Operations Supervisor / Sales Support o Coordinating closely with the sales team to ensure that the enquiries are acknowledged and addressed within the stipulated time frame. o Communicating and liaising with agents, shipping lines & airlines on a regular basis to evaluate existing service level and rates.
- 2. o Coordinated with the General Manager and Business Development Manager on special projects. o Dealt directly with customers either by telephone or electronically to ensure promised service levels and requests are met up with. Directing requests and unresolved issues to the designated resource. o Overlooking the invoicing for clients to process error free transactions simultaneously in line with agreed quotes and rates. o Managing customer queries, feedback and complaints received in matters of service and trying to get the best optimum solution which would be beneficial to both the client and Pro Cargo. o Ensuring clear communication pertaining to service terms and conditions, assuring confidentiality, and following up on any complaints to prevent escalations. o Was responsible for negotiating rates with Transporters for Local Transport within Dubai and also Road Transport within GCC. o Sole handling of the overseas agents desk on agents enquiries in terms of pricing, quotes and import/exports formalities in the UAE. o Preparing SOPs for certain clients who had regular shipments that needed to be handled in a particular manner as per needs of clients. Keeping records of customer interactions and transactions. [May 2006 Oct 2007] Barwil Dubai LLC (A part of Wilhelmsen Ship Services) Position: Sales Co-coordinator o Assisting Sales staff in sending quotations to clients and making follow up calls o Constantly being in touch with Shipping Lines and Airlines to negotiate rates for prime business sectors. o Handled Energizer Middle East and Africa as a Corporate client and was solely responsible for all their shipments from East Asia to the Middle East and Africa which included freight operations, documentation and invoicing. [Sept 03 Mar 04] 3 Global Services - Hutchinson Whampoa Group Position: Customer Service Advisor o Generating sales of the company o Providing technical assistance to the customers o Maintaining effective personal relationships with other professional staff members and clients. o Case Management Resorting to customer Complaints o Inter Departmental Co-ordination Billing, Collections, Upgrades, Insurance, Customer Options [Aug 98 May 00 ] Barber Ship Management - Walenius Position: Trainee Officer o Nautical Watch keeping ensuring the voyage plan is rendered and the sailing course is without o Bridge and Ships Route and Voyage Planning o Learning important aspects of ship maintenance o Cargo Work - Loading and Unloading Operations EDUCATIONAL QUALIFICATION [ 2005] Indian Institute of Planning & Management , Mumbai/India Post Graduate Diploma in Planning And Management Passed in First Division [ 2004 ] University of Mumbai, Mumbai/India Bachelors in Commerce Passed in Second Division [ 2003 ] Indian Institute of Planning & Management, Mumbai/India Bachelor in Business Administration Passed in First Division [ 2003 ] Indian Institute of Planning & Management, Mumbai/India Honours Diploma in Planning and Management - Certificate in Planning and Entrepreneurship [ 1998 ] St. Francis DAssissi Jr. College, Mumbai/India Higher Secondary School Certificate Passed in First Division
- 3. SUMMER INTERNSHIP Indian Center for Public Affairs and Relations, Mumbai/India o Main project: Perception study on whether PR works for Corporates and How? o Why Corporates Use PR o Does PR help in Crisis Management o Book Launch event of Best Seller Count Your Chickens Before They Hatch by Management guru Mr. Arindhum Chaudhary o Promotional Activities Of Regional TV Channel RESEARCH PROJECT - THESIS The Cause of The BPO Boom In India and Its Future With 3 Global Services Limited: A Hutchinson Whampoa Group o Understanding the Indian Work Culture o Analysing the Cause of The Boom o Industry Trends o Its Impact on The Economy o India v/s The Rest of The World o Sustaining it For The Future English News Channel Viewership With BBC World(India) o Overview of news Viewership in India o Viewing patterns o Market Share of English news Channels o Comparative Analysis Amongst Competing News Channel PERSONAL DETAILS Date of Birth : 08TH June, 1980 Languages Known : English, Hindi, Konkani and Marathi Interests : Sports and Music Passport : Valid till 2023 Visa Status : Employment Visa Marital Status : Married