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Rashmi Nagaraja Global Business Solution
Education Qualification
BSc in computers March 1999
Master of Computer Applications in 2003
Professional Experience
Profile
 Certified Software Quality Analyst (CSQA)
 Certified ISO - Lead Auditor from BVQI – Lead ISO Auditor
 Certified Scrum Master from Scrum Alliance (CSM)
 Certified in ITIL Foundation
 Certification Of Completion on CMMi for Development
 Six Sigma White Belt
 Certified Internal Auditor
 SCAMPI CMMI assessments as an ATM(Assessment Team Member) for SCAMPI C, FAR(Functional
Area
Representative) during CMMI assessments at IBM India and Enterprise levels
 CMMi SPOC and conducted trainer across sectors on certain PA like CAR, CM, PP, and PMC.
Key Skills
 Deployment, Assessment & performing Audits on Quality Process wrt ISO, CMMi, ITIL
 Project Management
 Good understanding of Agile Methodology
 Deployment of Metrics within Projects
 Trainer on ISO 9001 2008 across organization.
 Process consultant and Advisory in Implementation & development procedures of ISO9001: 2008, CMMi
Level
 Exposure to Software Configuration Management, Software Risk Management processes.
Awards in IBM
 2009 : The Best of IBM – BRAVO - Focus and Passion for the Work
Excellent Performance as a Quality Analyst for IBM Bangalore Location Distribution Sector
Custom Life Science and Pharma Projects
 2010 : IBM Thanks Award
Comprehensive report on Joint Project Launch between India GDC & the
Various Geos. The report is getting high visibility and we are getting great results.
 2012 : DE Eminence and Excellence - SPARK AWARD

For outstanding role in managing clients and projects in the domestic portfolio and taking on
Additional responsibilities and executing flawlessly
 2013 : DE Eminence and Excellence – Orion Award
Orion Award celebrates high standards of employee excellence, by recognizing exemplary
Performance by a team. It is designed to recognize and reward team performance
 2014 : Blue Thanks Award
On successful ISO 9001 audit Completion.
 2015 : DE Eminence and Excellence - ORION AWARD
Orion Award celebrates high standards of employee excellence, by recognizing exemplary
Performance by a team. It is designed to recognize and reward team performance, where
IBMers collaborate and integrate to achieve extraordinary results in support of their unit's or
Function’s business objectives. It is a pleasure to recognize you as one of the valuable team
Players in IBM, for which we present you with the 2015 Eminence & Excellence Orion Award.
You have demonstrated the IBM 9 practices in everything that you do as part of your Business
Commitments.
Awards in All Data Development Center
 2002: Awarded Certificate of Excellence from All data Development Center for Outstanding achievement
in meeting Quality and Production Goals
Career History 30-Mar-2007 - To date
 Mar/2007 Till Date : IBM India Pvt Ltd
Worked as Quality Manager for various sectors
 17/Jan/2005 To Mar/2007 : MphasiS, an HP Company
Worked as Quality Analyst for FedEx group
 17/Jan/2000 To 17/Jan/2005 : ALLDATA Development Center (ADC)Elk Grove, California, US
Worked as Quality Controller, Tester
Assignment History – 30/March//2007 to date – IBM India Pvt Limited.
August ‘15 to March 2016 – Project Manager in CBIC for Client Name - RaceTrac
 Project Manager for Maintenance Project for Mobile project under IXM Area
Provide Level 2 & 3 application support
1. To be the single point of contact for customer for all Incidents/Tickets
2. Respond to and resolve all incidents identified and transferred by the customer Level 1 Help Desk
3. Troubleshoot and diagnose incidents to find appropriate solution
4. Work with the product support team to provide application patches or break fixes as appropriate

5. Perform root cause analysis on incidents
6. Perform scheduled maintenance on the application and software packages that make up the solution
 Additionally Performing Quality Manager in Cloud Business Solution for the entire account
- Defining process for account
- Defining Auditing process
- Implementing on the Health and hygienic factors for the projects
- Implementing the metrics for the projects
- Ensuring the Knowledge Sharing, Lesson Learnt sessions for the account
March ‘11 to August 2015 – Quality Manager, Process Consultant in Cloud Business Solution, IBM Account,
others
 Project and Process area Advisory role for an account
 Quality Analyst Support for various Accounts, technology, framework-viz, configuration management, defect
prevention assisting in setting the quality metrics and the goals, escalation or customer feedback
 Conducting Process Awareness Sessions to the Delivery Teams
 Facilitating Management Reviews for High Critical Risks Projects
 Continuous Monitoring of High Risks Projects.
 Performing Gating(sample testing to take GO/NO GO decision for project deliverables)
 Involved in Customer Satisfaction survey findings actionizing
 Member of the SQA FAR group for CMM L5 assessment
 Review projects metrics data submitted in the metrics repository for the completeness
Mar ’07 to Mar ’11– Project Quality Analyst, Lead ISO Auditor in Pharma & Life Science Pharmacy, others
 Deployment of quality process customer defined process
 Performing Periodic Audits to ensure on the implementation of Process
 Performing Risk Management Reviews from the project health perspective
 Participate in the Lessons Learnt, Root Cause Analysis
 Talking to Customer and taking the Customer Feedback.
 Review and baseline the Project Management Plan and other associated plans with respect to defined
processes
 Ensure the conduct of planned verification & validation activities
 Actively involved as an SQA for maintaining the account. Was responsible for the evaluation of all the
process adherence checks established at the account level and also at the project level. Worked as the
SQA for the Life science and Pharmacy Industry.
 Identify, report and track any project non-conformances to agreed standards, plans and procedures
 Facilitate implementation of corrective and preventive actions for non-conformances
 Ensure project metrics are gathered and provide guidance to analyze process performance against quality
goals and project’s KPIs ( if any)

 Act as the interface to the IGSI Quality Group from the project and provide support for various audits
(SACA, SAS 70 and business control reviews ) and process reviews
 Escalate/Report Quality issues in the account/industry to appropriate authority
Additional activities:
 Worked on Corporate Audit for IBM from Quality team
 India DC SPOC functionality change request enabler for certain Quality Tools like SQA Tool
 Operations Lead for the sector
 Leading for CIO projects, in terms of assigning Auditors to perform reviews, performing training to the
auditors on the IBM worldwide process. To address any challenges
 Performed Actuate Manager Role for in the organization, which is referred as project start up activities.
 Attending Governance calls with PAL twice a month and with Sector leader once a month
 Being Mentor for Quality Ambassador and Project Management community
 Lead ISO Auditor, SPOC and Trainer across the organization
 Assessor for one of the account as part LFA/FA assessment
 Worked on GID Initiative - Joint Project Launch, for enabling Metrics Framework, same is rolled out to all
IBM delivery center
Jan ’05 to Mar ’07 MphasiS, an HP Company
24 months Project Description – Quality Analyst for FedEx Group, others
 SQA support for 10 accounts of various domain and technology framework-viz, configuration management,
defect prevention, assisting in setting the quality metrics and the goals, escalation of customer feedback,
participation in group reviews etc.
 Conducting Process awareness sessions to the project teams. Facilitating Senior management reviews for
High/Critical risk projects
 Continuous monitoring of High/Critical risk projects.
 Perform gating (Sample testing to take Go/No GO decision for project deliverables) for High Risk projects.
Involved in Customer Satisfaction survey findings actionizing for two major individual business units.
 Conduct internal audits to verify compliance with CMMi/ ISO process framework.
 Facilitating process improvement and tailoring in the projects.
 Responsible for conducting the Kick off meeting for the project before the initiation of the project.
 Involved in the process definition for the projects.
 Responsible to check the adherence of the process in the project.
 Responsible for the Metrics analysis, conducting the root Cause Analysis meeting and the Post Release
Analysis meetings for the projects.
 Even responsibility for planning of the Internal Audit and the MSQUAD audits depending upon the scope of
the project.
 Responsible for handling the configuration management session in the induction training conducted for the
new joiners in the organization..
Handled Account as Quality Lead for Support Group (HR/Recruitment)
 To define Process for Recruitment
 Ensuring on the process implementation as per the HR Policies
Jan 2000 to Jan ’05 ALLDATA Development Center (ADC) Elk Grove, California, US

 The files are extracted from the CDs and separated into texts and images. The editor places this
information in the ALLDATA hierarchy. This helps the end-user (Automotive Repair Centers) in diagnosis
and repair of the automobile. This is then checked for the quality and shipped to the client.
 Creating database and processing the information using the Auto tool (Built-in tool) according to the project
requirements, standards and specifications.
 Follow the project schedules and maintain daily log.
 Quality checks, meeting the targets effectively
 Communicating with the team lead and other team members
 Single point of contact to ALLDATA Senior Editor for project specific details.
 Producing consistent quality projects by performing Quality Control on projects in ADC.
 Ensure the quality of deliverable by performing QC.
 Communicate with peer Team leaders in ensuring smooth execution of
 projects
 Explain and use team goals and objective.
 Establish meeting agendas and ensure the minutes of meeting.
 Create and maintain channels to enable team members to do their work.
 Effectively managed different teams may a times under pressure
 Conducting group discussions and provide opportunities to all the team members to exhibit their ideas and
suggestions to enhance the process and quality of the project.
 Involved in research activities.
Client: ALLDATA Development Center (ADC)Elk Grove, California, US
Project : Project Tracking System
Role : Tester
Software : Informix 7.20, Java
Description :
This was done in order to track the daily activities of the employees. It consists of a package to track daily
performance of employees and hence helps to achieve the organizational goal by improving the efficiency in
production. This package stores details of the entire work process of the Employee. The project was done using
JAVA servlets, with Informix 7.20 as backend.
Personal Details
Email ID:rashmi.anil@rediffmail.com, rashmnag@in.ibm.com
Mobile Number : 9448171936

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Rashmi Nagaraja_QA

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