Regency plaza
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The document discusses the roles and responsibilities of a project manager for the Regency Plaza project. It outlines that the project manager, Kris, could have done better in her role by defining rules and processes upfront, maintaining communication with stakeholders, and being more customer-focused. The document suggests specific actions Kris should have taken, such as keeping stakeholders informed, using modular design to increase sales, and aligning with the company's strategy.
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Regency plaza
- 1. Regency Plaza Case Study Presenter : Pham Bao Trung
- 2. Agenda PM Roles & Millers Make things requested Floor plan better changes
- 3. PM Roles & Millers Make things requested Floor plan better changes Planning Project Managers Roles Organizing Cover every hinge and area PM provides projects objectives and direction Controlling Project management information system Leading Communicating Contigency plan _ Plan B ??? Motivation Align with Group Strategy ??? Customer Awareness
- 4. PM Roles & Millers Make things requested Floor plan better changes Planning Project Managers Roles Organizing Allocate resources Prioritize activities and processes Controlling Job scopes and responsibilities Leading Communicating Long lead time items were purchased soon Motivation Customer Coordinate with Jeff Cunningham Awareness
- 5. PM Roles & Millers Make things requested Floor plan better changes Planning Project Managers Roles Organizing 1. Monitor, keep control and maintain time schedule and cost Controlling 2. Discuss collected data for adjustment Leading 3. Early identify the problems, if any Communicating Retain 10% of Kellys pay request Motivation Customer Awareness
- 6. PM Roles & Millers Make things requested Floor plan better changes Planning Project Managers Roles Organizing Give clear directives and motivation Controlling Give little push whenever possible Leading Communicating Most of team members/stakeholders felt upset Team, even Kris, does not know what will Motivation happen next Customer Awareness
- 7. PM Roles & Millers Make things requested Floor plan better changes Planning Project Managers Roles Organizing Effective exchange of information Controlling Reduce potential conflicts / risks Leading Communicating Just the letters, no meeting with customers Stakeholderss constraints upset, unhappy Motivation Customer Awareness
- 8. PM Roles & Millers Make things requested Floor plan better changes Planning Project Managers Roles Organizing Recognize others skills, talents and work efforts Empowerment to boost ones confidence Controlling Appropriate and valued incentives Leading Communicating Motivation Customer Awareness
- 9. PM Roles & Millers Make things requested Floor plan better changes Planning Project Managers Roles Organizing Identify and anticipate customerss needs and wants Controlling Working to exceed customer expectations Leading Answer and resolve the concerns Communicating Kris was afraid to face the customerss wants Did not put herself in customerss boots Motivation Lack of communication with customers Customer Awareness
- 10. PM Roles & Millers Make things requested Floor plan better changes Planning Project Managers Roles Organizing Controlling KRIS COULD HAVE DONE BETTER Leading AS THE PROJECT MANAGER Communicating Motivation Customer Awareness
- 11. Define rules of the game Action Setup contigency plan Setup project management information system Keep in touch with buyers and stakeholders more regularly Action Use customizable unit as a competitive advantage to boost sales Use modular design instead of fixed design Align mindset with Regency Groupss strategy Mindset Put herself in other stakeholders boots changes better Floor plan requested Make things Millers PM Roles &
- 12. PM Roles & Millers Make things requested Floor plan better changes Strategy Millers Long- status term Word of PV mouth
- 13. PM Roles & Millers Make things requested Floor plan better changes Disallow customization Push through changes Strategy 1 Strategy 5 Long-term 1 Long-term 5 PV 1 PV 4 WoM 1 WoM 5 Status 1 Status 5 Strategy Other Contractor Strategy 4 Millers Long- status term Long-term 3 PV 3 WoM 3 Status 3 Word of PV mouth Stop working on unit Move to different unit Strategy 1 Strategy 2 Long-term 1 Long-term 3 PV 1 PV 3 WoM 1 WoM 2 Status 1 Status 3 (*): Rating from 1 (very bad) to 5 ( very good)
- 14. PM Roles & Millers Make things requested Floor plan better changes At the afternoon meeting Resolve conflicts by making stakeholders understand each others constraints Push through changes Create clear processes for changing things and Strategy 5 try to make all stakeholders understand and Long-term 5 agree on these processes PV 4 With these agreement, try to share the WoM 5 pressure over all stakeholders Status 5 Create detail schedule for the changes. Next meeting (2-3 days after above one) Finalize and get agreement about the cost Weekly/bimonthly meeting
- 15. PM Roles & Millers Make things requested Floor plan better changes
- 16. THANK YOU !!!