Replacements, Ltd. - Psychologically Healthy Workplace Conference, Employer Experience Session
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Replacements, Ltd. demonstrates the real-world application of workplace practices that foster employee well-being and organizational performance in this "Employer Experience" session from the APA Practice Organization's 2009 Psychologically Healthy Workplace Conference. Presenter: Jeanine M. Falcon, Ed.S, SPHR, Vice President, Human Resources.
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Replacements, Ltd. - Psychologically Healthy Workplace Conference, Employer Experience Session
- 1. Replacements, Ltd.Greensboro, North CarolinaEmployer ExperienceJeanine M. Falcon, Ed.S, SPHRVice President, Human Resources
- 2. AgendaWho are we and what do we do?
- 6. Employee Growth and Development
- 9. Benefits: to our Employees and Company
- 10. Lessons LearnedWho are we and what do we do?
- 11. Replacements, Ltd.We create, honor, and preserve traditions by connecting ourcustomers with their most cherished memories.
- 12. Replacements, Ltd.Founded in the attic of his home by Bob Page in 1981 with one part-time employee
- 13. Grown into the worlds largestsupplier of old and new china, crystal, silver and collectiblesInventory of more than 13 million pieces from over 300,000 patterns-- almost 10 million customers worldwideEmploys more than 540 associates with 2008 sales over $85MReplacements, Ltd.Company Numbers9,646,558 customers
- 21. 50,000 shelves
- 23. 3 warehousesWarehouse and InventoryAll product is unboxed,identified, inspected, imaged,prepped for shelving
- 24. Managing Inventory Databaseand placed on one of our50,000 shelves
- 27. Replacements, Ltd. is Committed to:Maintaining our position as a world leader in tableware
- 28. Achieving long-term business results that enable us to thrive
- 29. Providing an open, honest and rewarding workplace
- 30. Building meaningful relationships and delivering exceptional service
- 31. Improving our community by actively giving
- 32. Creating, preserving and sharing our knowledgeWhat brought us here today?Our Workplace Practices
- 33. Starts With Employee Involvement:Employees are our partners
- 34. Set the tone at Orientation
- 36. Chairman and Presidents Roundtable
- 38. Continuous Improvement Suggestion Program
- 40. Employee CouncilsWellness CouncilCommunity Affairs CouncilSafety CouncilDiversity Council
- 41. Employee Growth and DevelopmentReplacements Ltd Corporate University (RLCU)
- 42. Over 80 Courses
- 43. 4 Tracks (Personal Growth, Technical, Product and Managerial)Personal Development:Stress Management
- 44. Managing Change
- 46. Parenting
- 49. 4 Chambers of the Heart Leadership Model*Product Development:China, Crystal, Silver, EtcEmployee Growth and Development Continued:Technical Development:
- 50. MS Word, Excel, Outlook, PowerPoint
- 52. Time Management
- 55. Intention, Behavior, Results Model*
- 56. HILS Training (Helping Individuals Lead)
- 58. Other
- 61. Leadership Development Work Life - BalancePolicies and Practices that support Work/Life Balance
- 64. Flexible and Remote Scheduling
- 65. Generous Leave Time Policy and Attendance Policies
- 66. Leave of Absence
- 67. Pets in the Workplace
- 68. On-Site Counselor (free to employees)
- 69. On-Site Chair Massage (.50 a minute)Specific Practice: On Site CounselorBegan in 1998 as part-time, now full time
- 71. 90+ employees participate (17%)
- 72. Average EAP sees 2-3%
- 73. Significance for the LGBT communityAdditionallyWe know that Depression and associated mood disorders are now the 2nd most common diagnosis in America as well as the 2nd most frequent cause of absenteeism in the workplace.
- 74. Lack of treatment is related to three key factors: the average person can not afford long-term outpatient psychotherapythere is significant inconvenience in making long-term outpatient trips to a clinicthere is significant stigma associated to confiding in a perfect stranger regarding our most personal life challenges.
- 75. Specific Practice: Pets in the Workplace
- 76. Health, Wellness and Safety:Follow best practices and ask your employees
- 77. Make sure your policies incent desired results
- 78. Make it fun! Safety Theme Contest 2008:The most fragile thing at Replacements is not our inventory. Its our employees! Make sure your policies incentivize the desired results
- 80. Wellness Council
- 81. Safety Council
- 82. Community Affairs CouncilSpecific Practice: On Site Occupational Health NurseBegan in 2002 as a result of trends
- 84. Wellness Fair
- 86. Morale Booster
- 87. Re-energized Safety and Training Efforts
- 89. CPR
- 90. First Aid
- 91. Code Red Program
- 92. Exercise and Ergo ProgramsRecognitionEmployee of the Month
- 93. Employee of the Year
- 95. Departmental and Company wide luncheons
- 96. Newsletter
- 98. Personal Thank You notes and emails from the CEO and President
- 99. Community involvement and friendly competitions
- 100. Canned at Christmas
- 101. Novembears
- 102. Prom Dress Donation
- 103. Winter Walk for AIDS
- 104. Angel Tree
- 105. Specific Practice: Diversity in the WorkplaceOwner gets it and leads by example
- 106. Policies that reflect our Diversity Philosophy
- 107. Zero-Tolerance
- 108. Starts at the top
- 109. Clear and active zero tolerance polices
- 110. Interviews and orientation talk about our diversity
- 111. ESL and translated communications
- 112. Executive position devoted to Community Affairs
- 113. Family friendly, recognizing family means many things
- 114. Recognizing the Diversity means many thingsReplacements, Ltd.Our diversitySexual orientation
- 115. All races and mixed race relationships
- 116. Transgender
- 117. Age
- 118. Education
- 119. Bring your pets to work
- 120. Nationalities
- 121. First Shift and Second Shift!
- 122. Replacements, Ltd.Our associates represent more countries than statesBosnia & HerzegovinaBrazilBulgariaCanadaChinaColombiaCroatiaCubaDenmarkEcuadorEnglandFranceGhanaIndiaJapanLaosLiberiaMaliMexicoMontenegroPeruPhilippinesRussiaSerbiaSouth KoreaUkraineUnited States
- 123. Policies That Support Replacements, Ltd. Workplace ValuesDomestic partner benefits EAPAdoption assistance ESLGastric by-pass assistance Long term insuranceSex reassignment surgery Pet insuranceInfertility treatments Short/long term disabilityFull-time company nurse Medical insuranceFull-time counselor Employee recognition Bereavement policy Life event recognitionFlexible scheduling Corporate University Bring your pets to work Lactation/meditation roomFinancial assistance policy Wellness fairs401(k) Flexible spending accountsEducation Assistance Plan Paid holidays/vacationTuition reimbursement College savings planEmployee discount
- 124. Benefits to Employees?Improved Morale
- 126. Better psychological and physical health
- 127. Greater knowledge
- 128. Increased motivation
- 129. Extended Family
- 130. Easy Access to Physical and Mental Health Professionals
- 131. Training and Development Opportunities
- 132. Promoted from within
- 133. Longevity in career pathBenefits to Replacements, Ltd. The Business Case:2003-2004 Mod Rate was . 92 ($67,000)
- 134. 2005-2006 Mod Rate was .86 ($121,238)
- 135. 2007-2008 Mod Rate was .80 ($184,000)Benefits to Replacements, Ltd.First and foremostIts the right thing to do!
- 136. Decreased Experience Mod Rate
- 138. Health Care
- 139. Insurance
- 141. Low turnover
- 142. High Tenure
- 143. Low turnover 11%
- 144. High Tenure 8.5 years
- 145. Saved lives including our CEO!
- 146. Happy Accidentthe awards and Press!Awards and Press!Carolina Parent Magazine NC Family Friendly 40 (10 years in a row)
- 147. Business Journal Health Care Heroes Award 2006
- 148. NC SHRM Best Human Resources Practice Award 2007
- 149. Business Journal Top 10 Best Place to Work Award 2007
- 150. News and Record Extraordinary Nurse Award Carol Harris 2007
- 151. NC Workers Comp Forum Program Presenter, 2008
- 152. National Occupational Health Conference Presenter (Utah), 2008
- 153. USA Today, February 25, 2009
- 154. And the Press.
- 155. Questions!