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The document provides a summary of the candidate's work history and qualifications. It lists their roles and responsibilities in community outreach, customer advocacy, legal operations, client advocacy, collections, and human resources. Their experience spans over 15 years in the banking, mortgage, and healthcare industries. They also have relevant education in business communications, healthcare administration, and are currently a treasurer for a nonprofit organization.
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Erin Cowell-ResumeErin Cowell
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Erin Cowell is an experienced office manager and administrator seeking a challenging position. She has over 14 years of experience in roles managing physician practices, hyperbaric centers, and medical offices. Her skills include practice setup, credentialing, insurance contracting, staff management, and ensuring high quality patient care and customer service. She holds a Bachelor's Degree in General Business and certifications in medical software programs.Deanna C Thompson Resume
Deanna C Thompson ResumeDeanna Thompson
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Deanna Thompson has over 10 years of experience in customer service and benefits administration roles. She currently serves as a Senior Associate at Xerox HR Solutions where she oversees pension benefits for several large clients, provides assistance on pension plan documents, educates plan participants, and assists with transactions. Previously she held roles providing customer service and data entry at Medi Media Inc. and North Jersey Media Group. She earned a Bachelor's degree in Business with a concentration in Human Resource Management in 2018.Tammy bell
Tammy bellTammy Bell
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Tammy Bell is a human resources professional with over 15 years of experience in benefits administration, employee relations, training and development. She has extensive experience managing disability claims, resolving employee issues, and ensuring legal compliance. Her background includes roles in benefits administration, employee relations, and marketing. She holds a Bachelor's degree in Psychology and is licensed in Florida.HHRESUME
HHRESUMEHeather Hammond
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Heather Hammond has over 9 years of experience in lead administrative support roles in medical offices. She is highly organized, detail-oriented, and excels at tasks involving billing, insurance claims, patient charting, and appointment scheduling. Hammond maintains a positive attitude, communicates effectively with patients and physicians, and takes initiative to take on multiple projects at once. She currently works as the Lead Front Office Coordinator for Colorado Limb Consultants, where she handles scheduling, billing reports, and multiple physicians' schedules.Res 1
- 1. Work History Community Outreach Director May 2014– Current, Dignity Kids Inc. Dignity Kids, Inc. is dedicated to preserving the dignity of our Arizona children. Our mission statement is this: To educate and empower youth through fitness-based programs that teach STEM concepts, encourage healthy lifestyles, and promote positive youth development through opportunities to learn, succeed and belong. Customer Advocate Feb 2013 – May 2014, Green Tree Mortgage Tempe, Arizona Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical/loan documentation Manage collections claims for unpaid bills against the estates of debtors. Precisely evaluated and verified benefits and eligibility. Answered an average of 200+ calls per day by addressing customer inquiries and solving problems. Ops Legal Specialist Jan 2012 - Feb 2013, WELLS FARGO BANK Chandler, Arizona Responsible for reviewing aged legal order cases, and processing payouts and releases accordingly. Provide ongoing support all areas of the Legal Order division with Senior Ops Specialists when time and workload parameters become critical. Maintained updated knowledge of coding requirements, through continuing education and certification renewal. Verified legal order claims status with Sheriffs, Plaintiff's attorney and insurance agencies. Client Advocate/Portfolio Specialist Mar 2008 - Jul 2011, WELLS FARGO EQUIPT FINANCE Tempe, Arizona Prepare repossession packages, charge-offs, reversals, waivers, journal vouchers and terminations- Submit recommendations on complex accounts; resolve property and sales tax issues and forced placed insurance. Researched questions and concerns from providers and provided detailed responses. Confidently and adeptly handled claim denials and/or appeals. Compiled and tracked outstanding balances owed to medical facilities. Collections/Senior Level Nov 2004 - Mar 2008, WELLS FARGO FINANCE Tempe, Arizona Manage and collect on a queue of 94 - 110 aged accounts. Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data. Actively maintained current working knowledge various coding principles, government regulation, protocols and third party requirements regarding billing. Interacted with providers and professionals regarding billing and documentation policies, procedures and regulations. HR Tina L. Glover 255 S. Kyrene Blvd. Unit # 226, Chandler, Arizona 85226 (C) 602-290-8098| love.tinag@gmail.com Objective Management professional bringing extensive call center experience in billing and extensive collections. Desiring a pivotal role in the exciting growing healthcare environment.  Office management professional  Behavioral health billing and collections  Insurance and collections procedures  Familiar with commercial and private insurance carriers  Advanced oral and written communication skills  Types 65 WPM  Finance and accounting  Negotiations expert  Trained in HIPPA compliance  CLIA & OSHA compliance Core Competencies
- 2. Collections Generalist May 2000 - Aug 2004, AMERICREDIT FINANCIAL SERVICES Chandler, Arizona Provided assistance to senior staff management with evaluating and determining group training needs. Updated key human resource metrics, including turnover and terminations, using reporting tools on the HRMS database. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Promoted to HR Collections Generalist within 9 months. Education Business Communications Phoenix College/ South Mountain Community College Coursework in Healthcare Management Coursework in Business, Accounting Healthcare Administration Volunteer N.O.B.L.E National Organization of Black Law Enforcement Executives Board Member- Treasurer, October 2009 - Present Carry out the responsibilities of a member of the Board of Directors, lead budget planning and preparations To monitor the budget and inform the Board as to whether projections are turning out as predicted in order that joint decisions can be made on appropriate adjustments. Ensure the Board's financial policies are being followed. Report to the Board of Directors and the general membership on finances.