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- 1. VI N C EN T J O N ES 531 155th Place Mobile: (708) 646-6856 Calumet City, IL 60409 Email: vincej312@gmail.com INFORMATION TECHNOLOGY TECHNICIAN NETWO RK ADMI NI S TRATI O N | DES KTO P CO NS ULTATI O N Accomplished and Certified Information Technology professional with extensive experience in technical analysis and IT design, implementation and support of hardware and software solutions. Specializes in optimizing performance, streamlining productivity, analyzing and resolving technical issues, and executing critical strategic initiatives. Vision and strategy in driving projects by process improvement and functionality while providing excellent customer service. Advanced knowledge of hardware,software and network systems. Excellent communication and innovation skills. AREAS OF EXPERTISE Network & Systems Administration Project Management Desktop Consultation Installations & Configurations Strategic Technology Planning Data/Business/Systems Analysis Upgrades & Rollouts Design & Management Software Integration, Upgrade Diagnosis & Repairs Software/Systems Implementation Systems Security Disaster Recovery Planning KEY SKILLS ASSESSMENT Multi-platform technology professional with experience designing and managing a wide variety of systems and network implementations. Proficient in gathering, analyzing and defining business and functional requirements; and designing/re- engineering processes,workflows and technology solutions for a broad range of systems and networks. Ability to deliver next-generation technical solutions improving revenues,margins and workplace productivity. Skilled in developing solutions to new system issues through research and vendor collaboration. PARTIAL PROFESSIONAL EXPERIENCE NAVCO SECURITYSERVICES,Midwest Territory IT Technician Dec 2014- Present Maintain existing networks, detail project plans to build new networks according to specifications and requirements, and manage broad range of installation, upgrade, rollouts and troubleshooting projects for windows based networks, MAC, and email implementations and reconfigurations. Monitor and respond to software and hardware related issues; quickly and appropriately troubleshoot and repair problems onsite and remotely. Install, configure and support Microsoft Office suite and email for end users. Design, configure and install Network Video Recording systems for local and remote use. Configured and install IP Cameras for onsite monitoring of physical devices and company assets. VIDEO & SOUND SERVICE,Northlake, IL IT Technician Dec 2013- Dec 2014 Installed hardware components in Servers and Clients; installed proprietary and commercial Software. Troubleshot broad range of computer issues, and maintained and/or repaired equipment. Setup computer security measures; configured computer networks and configured and install Network Video Surveillance software and equipment. Troubleshot camera connectivity and use issues. Provided technical support on-site or via phone or email. Thornton Township School District 205, South Holland, IL Network Administrator Aug 2012- Nov 2013 Administered support of High School District and District offices network; supervised and assigned Desktop Support Techs in resolving daily issues at the Three District School and followed up to ensure quality work.
- 2. VINCENT JONES, PAGE 2 Thornton Township SD205, continued Led IT team project of implementing Wireless LAN controllers and Access Points along with new Cisco Switches and routers. Supervised, Setup and configured Smart and Polyvision interactive education boards; trained district staff and faculty on new devices and installed software. Scheduled and administered server back up's daily, weekly and monthly. Provided back-up Desktop Support to District School Board officials, Administrators, District faculty and other end users in the District. Served on project team that installed and configured VoIP phones for staff. NORTHERN TRUST BANK,Chicago, IL Windows 7 Deployment Technician May 2012- Aug 2012 Managed Microsoft-based network running XP, Windows 7 and Lotus Notes. Received assets,moved equipment within and/or between facilities; and staged equipment for build/image activity. Excelled on team that provided Executive staff and Administrative assistant essential support. Interviewed clients as part of pre-deployment asset discovery, executing procurement policy. Updated asset management system to reflect work performed, and monitored daily activity. Installed and maintained PC hardware and software. Created user accounts and managed password and group policy objects within Active Directory environment. Supported user remotely using Windows remote assistance and Cisco Anyconnect. Supported Blackberry users by unlocking and activating accounts,and configuring wireless sync for Blackberry via Lotus notes. FORD MOTORCOMPANY,Chicago, IL Desktop Support/ Field Tech Jan 2012 April 2012 Preformed upgrades on desktops and laptops from Windows XP to Win 7 Professional. Helped create Windows 7 image for distribution on network Servers for roll out. Diagnosed and troubleshot desktops and laptops that had issues during upgrade performed on devices. Configured and upgraded printers to run on Win 7 platform. Performed high level triage of hardware and peripherals for optimal use of Windows 7 Desk Side Support including PC refreshes,break/fixes,and troubleshooting of Windows Operating Systems, MS Office, etc. Replaced cards in network devices by permission of the maintenance vendor (Customer Replaceable) Performed Problem Determination to test and resolve wireless problems. Procured,received, documented and tracked inventory of computer equipment and software licenses. Performed diagnostic testing on PC equipment and ensured printers were up and running at all times. Installed, configured (using imaging software),maintained and troubleshot applications. EDUCATION Bachelor of Science Degree, Network and Communication Management, 2015 Associate of Applied Science Degree, Network Systems Administration, 2013 DeVry University, Tinley Park, IL CERTIFICATIONS CCDA-8/08 CCNA-7/08 CCENT-6/0 (CSCO11480585) Microsoft Response Point Certified Specialist Microsoft MCP Microsoft Certified Technology Specialist (6925948)