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Reshma Resume 2016
- 1. RESHMA M Email: muralireshma@gmail.com; Contact: +971 568074615. Business Analyst/Performance Engineer Seeking challenging assignments across IT Industry where my skills are best utilized CAREER OBJECTIVE To take a challenging post for understanding business change needs, assessing the impact of those changes, capturing, analyzing and documenting requirements and then supporting the communication and delivery of those requirements with relevant parties. PROFILE Highly competent and dynamic professional having 4.1 years of experience in Retail Industry specialized in IBMs Order Management System. Multi-disciplined versatility with excellent communication and interpersonal skills, time management and analytical skills to anticipate and assess project related issues and problems. Responsible for handling various activities of the project like information gathering, analyzing the information gathered, documenting the functional or business requirements. PROFESSIONAL EXPERIENCE Total Experience: 4.1 Years Worked as Business Analyst with Target Corporation (Employee of Technosoft Corporation), Bangalore, India from October 2013 to July 2015. Worked as Performance Engineer with IBM (Employee of Tibil Computer Solutions), Bangalore, India from August 2012 to October 2013. Worked as Software Developer with IBM (Employee of Kou-Chan Knowledge Convergence (P) LTD), Bangalore, India from June 2011 to July 2012.
- 2. EXPERIENCE DETAILS Target Corporation Business Analyst Experience, Bangalore, Karnataka, India October 2013 July 2015 Solution Domain: Multi Channel Fulfillment Solution for retail Supply Chain Relevant SCI Products: MCF v9.2 Relevant Technologies: Sterling OMS, Web sphere Application Server, Oracle, PRISM, SQL developer Project: Troubleshooting of the issues in production environment and resolving the issues. Responsibilities: Independently drives issue resolution with urgency and timeliness based on severity Strong understanding of business processes, IT systems and tools Supports volume reduction by identifying master incidents Respond to business monitor Liaison to application support team to assess impact, make business decisions during recovery situations Supports in Problem management and implementing process improvements Collaborators with different teams within Target example Target.com Business, Solution Team, Application Support Team, Guest Contact Center, Client Support Center, Security Operations, Fraud etc and external vendors to analyze and resolve issues Understands and manages client expectations to ensure strong client service and satisfaction by meeting the needs and requests of client in a complete and timely manner Ensure accuracy & timeliness as per business needs & demonstrate high sense of accountability Demonstrates problem solving and critical thinking skills Responsible for resolving day-to-day needs and support issues Communicate critical issues and liaison with Target.com business team and relevant partners across geographies Escalate procedural/technical issues to the respective teams Ensures Knowledge Management tool is updated for the assigned areas Provides training and mentoring for new team members and contractors Work in conjunction with supervisor on business reports and dashboards Support implementation of new programs to improve service/ quality, process efficiency and productivity of team. Provide updates and commit maintenance as needed. Understand current best practice and identify opportunities for improvement & automation Acts as a SME on business areas of their expertise. IBM Consulting Experience as Performance Engineer, Bangalore, Karnataka, India August 2013 September 2013 Client: C&A Solution Domain: Multi Channel Fulfillment Solution for retail Supply Chain Relevant SCI Products: MCF v9.2 Relevant Technologies: DB2, AIX, Web sphere Application Server, Web sphere MQ, Grinder Scripting and Perl Scripting Project: Pre go-live performance testing Responsibilities: Performance testing projects for large retail chains in collaboration with IBM support and engineering groups. Developed a test plan, approach and utilities to load the system as well as for automated testing of secure file handling process Prepare high volume data for Component tests of the components of Order flow, and Web services. Analyzed the test results using sql queries, CPU statistics, GC collections, memory utilization and response times of the server and offer recommendations/tune performance. Scripting using Grinder and Perl for performance scenarios. Analyzed AWR report, application server log, product logs and provided suggestions for tuning the system.
- 3. April 2013 July 2013 Client: REI Solution Domain: Multi Channel Fulfillment Solution for retail Supply Chain Relevant SCI Products: MCF v9.2 Relevant Technologies: Oracle, AIX, Web sphere Application Server, Web sphere MQ, Load Runner Scripting (RCP (web http/HTML) and Java (Java record and replay protocol)) Project: Pre go-live performance testing Responsibilities: Performance testing projects for large retail chains in collaboration with IBM support and engineering groups. Developed a test plan, approach and utilities to load the system as well as for automated testing of secure file handling process Prepare high volume data for stress/load/capacity tests to capture statistics for Order flow, RTAM, COM using sql queries, CPU statistics, GC collections, memory utilization and response times of the server and offer recommendations/tune performance. Scripting using Load runner for the performance scenarios. Participated in Stub creation to simulate the external interface responses Analyzed AWR report, application server log, product logs and provided suggestions for tuning the system. April 2012 March 2013 Client: Target Corporation Solution Domain: Multi Channel Fulfillment Solution for retail Supply Chain Relevant SCI Products: MCF v8.5 Relevant Technologies: Oracle, AIX, Web sphere Application Server, Web sphere MQ, Load Runner Project: Pre go-live performance testing Responsibilities: Performance testing projects for large retail chains in collaboration with IBM support and engineering groups. Developed a test plan, approach and utilities to load the system as well as for automated testing of secure file handling process Prepare high volume data for stress/load runs to capture statistics for Order flow, RTAM, COM using sql queries, CPU statistics, GC collections, memory utilization and response times of the server and offer recommendations/tune performance. Scripting using Load runner for the performance scenarios. Participated in Stub creation to simulate the external interface responses Analyzed AWR report, application server log, product logs and provided suggestions for tuning the system. September 2011 April 2012 Client: Lowes Solution Domain: Multi Channel Fulfillment Solution for retail Supply Chain Relevant SCI Products: MCF v8.5 Relevant Technologies: Oracle, AIX, Web sphere Application Server, Web sphere MQ Project: Performance testing and benchmarking Responsibilities: Developed a test plan, approach and utilities to load the system as well as for automated testing of secure file handling process Worked extensively on Grinder , performance testing tool for any http protocol Design scenarios using Grinder for Client Order Management - protocols HTML, RCP, Web Services calls. Create stubs using XSLs and Java code to mimic responses from third party. Prepare high volume data for stress/load runs to capture statistics for Order flow, RTAM, SOM using sql queries, Grinder and CPU statistics, GC collections, memory utilization and response times of the server and offer recommendations/tune performance. Analyzed AWR report, application server log, product logs and provided suggestions for tuning the system. Worked on Pricing & Promotions Engine of Multi Channel Fulfillment Environment support including build and deployment activities. Prepared the benchmarking test report. Worked on Go live support activities.
- 4. June 2011 Sep 2011 Client: Xpedx Solution Domain: Multi Channel Fulfillment Solution for retail Supply Chain Relevant SCI Products: MCF v8.5 Relevant Technologies: Oracle, AIX, Web sphere Application Server, Web sphere MQ Project: Performance testing and go live support Responsibilities: Installed and configured App server and MCF Developed a test plan, approach and utilities to load the system as well as for automated testing of secure file handling process Worked extensively on Grinder , performance testing tool for any http protocol Design scenarios using Grinder for Client Order Management - protocols HTML, RCP, Web Services calls. Prepare high volume data for stress/load runs to capture statistics for Order flow, RTAM, SOM using sql queries, Grinder and CPU statistics, GC collections, memory utilization and response times of the server and offer recommendations/tune performance. Analyzed AWR report, application server log, product logs and provided suggestions for tuning the system. Environment support including build and deployment activities. Prepare Detailed Performance Reports, Reviews and Recommendations. SKILLS: Specialized in OMS Product. Leadership qualities. Easily adaptable for the new updates for the current field. Load Runner, Grinder Scripting, Shell and Perl Scripting, Java, JSP, HTML, XML, C, C++, C#. To document the business process by identifying the requirements. Preparing excellent documentation on business requirements. SOFT SKILLS: Excellent written / verbal communication skills Demonstrated ability to communicate effectively and professionally with internal and external associates. Ability to make people understand and convince them. Ability to produce the best result in pressure situations. Ability to work in team as well as individual. TECHNICAL EXPERTISE: Programming Skills: IBM Product tools : Multi channel Selling and Fulfillment Suite Development tools and Language: Core Java, C, C++, JSP, XML, XSLT, Shell Scripting and Perl Scripting. Database Management Systems: Basic Knowledge of Oracle Miscellaneous: Grinder, Load Runner, AWR reports, GC logs, PRISM, CMS, DPR, Sterling COM, memory utilization and CPU utilization Operating Platform: Windows 9x/2000/XP/Vista/Window7 Unix(HP, AIX) Linux
- 5. Certifications: IBM Certified Deployment Professional Sterling Order Management V9.1. Packages known: Microsoft Office (MS Word, MS Excel, MS PowerPoint, MS Access) EDUCATIONAL QUALIFICATIONS Bachelor of Engineering (Computer Science) from HKBK College of Engineering, Bangalore under Visvesvaraya Technological University. Examination Board / University Institute Year of Passing Aggregate (%) PGDBA Finance Symbiosis International University Symbiosis Center For Distance Learning 2016 70 BE Computer Science Visvesvaraya Technological University HKBK College of Engineering 2011 79.81 2 幽 PUC Karnataka Pre- University ST. Annes Girls PU college, Bangalore 2007 85 SSLC Karnataka secondary Education Board ST. Marys Girls High School, Bangalore 2005 89.6 PERSONAL DATA: Date of Birth : 13-11-1988 Gender : Female Marital Status : Married Nationality : Indian Passport No : M6405031 Permanent Address: Vrindavan, No 30, Prasanthinagar 3 rd Cross, K Narayanapura Main road, Thanisandra, Bangalore, Karnataka, India- 560077 Address for Communication: Room no -104, C-257, Near Model school, Shabiya 12, Musaffah, Abudhabi-13232 I hereby declare that the information provided above is correct up to the best of my knowledge. Place: ABU DHABI Reshma M Date: