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Victoria Fondren has over 15 years of experience in administrative, customer service, and supervisory roles in the hospitality and entertainment industries. She has a proven track record of hiring and managing large staffs, ensuring excellent customer service, coordinating special events, and handling administrative tasks such as payroll processing and inventory management. Her career highlights include serving as Administrative Supervisor for Polar Express, where she hired and scheduled 174 employees, and holding various roles such as Beverage Server, Special Events Coordinator, and Assistant Manager at Gold Strike Casino Resorts International.
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Linda Fredricksen is seeking a finance role that utilizes her over 10 years of experience as a finance analyst. She has a strong background in customer service, accounting, billing, collections, and account maintenance. Fredricksen has worked at the Virgin Islands Water & Power Authority for over 15 years, most recently as a Financial Analyst and acting supervisor overseeing 15 employees. She has an associate degree in accounting expected in December 2016 from the University of the Virgin Islands.Resume (1)
- 1. Victoria Fondren vmasta@me.com | (901) 485-5956 | 1379 Hwy 4 West Sarah, MS Experience Administrative Supervisor Iowa Pacific Holdings/ Polar Express Batesville, MS 2016-2017 Hiring 174 employees, 6 of whom were Supervisory Staff by hosting job fairs and holding auditions for cast members; Processing all paperwork including I9, W4, Background checks, drug tests ect Created and managed employee schedules as well as processing them into ADP for payroll and time clock Approved all time cards and submitted them to payroll daily Worked with vendors to get supplies needed for the event Worked with accounting to make sure all receipts as well as invoices were sent in and accounted for so they can be paid in full Worked with advertising department to ensure that all media/social media was being taken care of for the event Handled all incident/accident reports for employees as well as guests Handled all disciplinary actions for employees Bartender/Assistant Manager Smokin Joes Cigar Bar and Grill Robinsonville, MS 2015-Present Creating and managing schedules. Creating and managing side work duties. Managing Inventory. Training new employees. Maintaining excellent customer service in a fast paced environment. Serving drinks and meals. Promoting and advertising on social media. Special Events Coordinator Gold Strike Casino Resorts International Robinsonville, MS 2010-2015 Executing multiple promotional events. Responsible for properly operating entertainment events; including adjusting express comps, adjusting freeplay, accepting payments and assigning seats. Providing excellent customer service and an exciting environment for patrons,while properly handling gu est complaints and issues effectively. Beverage Server
- 2. Gold Strike Casino Resorts International Robinsonville, MS 2006-2010 Responsible for providing fast and efficient beverage service to guests. Received multiple excellent commendations from management. Provided accurate casino information to guest; including promotions, events,entertainment, and location of events. Senior Beauty Consultant Mary Kay Cosmetics Horn Lake, MS 2002-2005 Instructed skin, nail, and glamor classes. Responsible for attending training seminars, career conferences, and marketing events. Expanded sales to include Mary Kay Cosmetics and classes in which I recruited multiple beauty consultants. Assistant Manager Krystal Restaurant Southaven,MS 2003-2004 Responsible for interviewing and scheduling. recorded inventory of food costs and restaurant supplies Responsible for large amounts of cash and the balancing of check drawers managed ten or more employees per shift kept wait times for customers down by working the front like with employees at peak hours. Skills & Qualifications Knowledgeable in processing employees in the systemi.e.: I9, W4, back ground checks and drug screening Excellent customer service skills, proficient in Microsoft Word and Excel. Knowledgeable in IGT Patron Management and Archtics Systems. Also knowledgeable in Tournament Manager and Registering Players in Database. Able to work in a fast-paced environment with high guest volumes. I have experience in creating gaming rules as well as informationls. Experience in creating newsletters for guests and NOIR newsletters for high end guests.Experience in creating the employee information guide to make employees aware of upcoming events in case they are asked by guests.Graduated Supervisory Development Program provided by Gold Strike in 2013, and an Excel course in 2011.