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Donna Schilder has over 25 years of experience as a leadership, career, and business coach helping clients in various industries improve their skills and businesses. She has coached individuals on leadership, communication, strategic thinking and career transitions, as well as facilitating training programs and strategic planning sessions for organizations.
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Resume
- 1. DONNA SCHILDER 260 San Remo Dr. Long Beach, CA 90803 (562)434-7822 ~ DSchilder@aol.com SUMMARY: A Leadership, Career, & Business Coach with 25 years experience working with Healthcare, Manufacturing, Aerospace, and Engineering organizations to develop their human resources at all levels. PROFESSIONAL EXPERIENCE: LEADERSHIP, CAREER, & BUSINESS COACH: 10/04 to Present • Coach leaders on developing leadership skills, supervisory skills, communication skills, strategic thinking, time management, and interpersonal skills (such as conflict resolution and assertiveness). • Facilitate 360 Degree Assessments. • Coach Entrepreneurs to effectively manage and market their businesses. • Coach individuals in Career transition to identify a career focus that would be meaningful and fulfilling and to perform an effective job search to find the ideal position. • Provide quotes to media regarding Career Management, Job Search, LinkedIn, and Coaching, including: Wall Street Journal, NY Times, Fortune.com, GlassDoor.com, USAA.com, Self.com, and local media outlets. BUSINESS CONSULTANT: 8/98 to 10/04 • Coached trainers in presentation techniques, workshop design, and selection of workshop content. • Coached all levels of management in supervisory skills, change management, rewarding and disciplining staff, conflict management, time management, process measurement, meeting management, time management, and building teams. • Developed and performed training in Coaching & Mentoring, Interviewing Skills, Performance Management, Progressive Discipline, Hiring Skills, Quality Improvement, Meeting Facilitation, Survey Creation, Customer Service, Communication Skills, and Conflict Resolution. • Facilitated strategic planning and business visioning. • Facilitated team building sessions. • Facilitated quality improvement teams and measurement of customer and employee satisfaction. LONG TERM CONSULTING PROJECT: PACIFICARE HEALTH SYSTEMS: Trainer/Training Designer/Quality Improvement Coach – 2/02 to 2/03 • Coached managers on supervisory, leadership, and data-based decision-making skills. • Coached trainers on presentation techniques, training design, and content design. • Created and performed training on the mainframe platform used to document eligibility and benefits, document call history, and process claims. • Created and performed training on customer service soft skills. INTEGRATED MEDICAL MANAGEMENT INC./BRIGHT MEDICAL ASSOCIATES: Director of Quality Improvement & Training/Staff Development - 5/97 to 8/98 • Coached management on supervisory, management, and process improvement techniques. • Facilitated the Strategic Planning process utilizing tree diagramming and prioritization matrices. • Administered the training program by assessing needs, implementing a training plan aligned with business objectives, budgeting, hiring training consultants, performing training, and assessing training effectiveness.
- 2. • Developed and performed training in Quality Improvement, Customer Service (reduced customer complaints by 25%), and Communication. • Facilitated team building sessions for senior management and work teams which increased staff rating of teamwork within the organization by 20%. • Facilitated the quality council and quality improvement teams. • Oversaw the patient satisfaction, physician satisfaction, and internal service survey processes by leading survey creation teams, managing data processing, and facilitating corrective action. • Oversaw the development of a Problem Occurrence database to monitor trends and facilitate corrective action that helped the Risk Management Director reduce insurance premiums by 25%. BOEING NORTH AMERICAN (FORMERLY ROCKWELL INTERNATIONAL): Continuous Quality Improvement (CQI)/Total Quality Management Project Manager - 3/95 to 5/97 • Coached managers and facilitators on leadership skills, change management, process mapping, and establishing process metrics. • Facilitated 360 Degree Assessments. • Designed and performed quality improvement training. • Worked with all levels of management to create strategies to promote quality improvement. • Facilitated quality improvement teams for the accounting, manufacturing, marketing, engineering, material, logistics, administration, human resources, and quality assurance processes. NORTHROP: Senior Validation/Verification Coordinator - 8/90 to 3/95 • Led a documentation process improvement team that achieved a cost avoidance of $6 million by implementing an electronic library to control document versions. • Facilitated vendor meetings with the Air Force to verify B-2 Bomber maintenance manuals. CERTIFICATIONS: • Professional Certified Coach (PCC), International Coaching Federation (ICF), 2006 • Board Certified Coach (BCC), Center for Credentialing & Education (CCE), 2011 • Coaching & Mentoring Certification, CSULB, 2004 TRAINING: • The Sales Advantage, Dale Carnegie Training 2008 • Coach U Graduate 2008 • Advanced Team Building, ASTD, 2001 • Team Assessment & Team Building, ASTD, 1998 • FIRO-B Certification, 1996 • Advanced Facilitation Techniques, Goal QPC, 1995 EDUCATION: • Professional Designation in Total Quality Management, UCLA, 1994 • Secondary Teaching Credential, Chapman College, 1989 • B. A. Degree in English, UCLA, 1983