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Resume 2015
- 1. ASHLEY BEAMER 116 B Street Apt 5, Salt Lake City, UT 84103 Cell: (801)888-0178 ashleybeamer827@outlook.com SUMMARY Technical support professional seeking a position with room to grow in a fast paced tech environment. Equipped with an extensive IT and Customer Service background, as well as the passion for troubleshooting to find solutions to technical issues. A creative and innovative thinker with complex technical knowledge, strong leadership skills and a track record for turning insight into action. With a vast knowledge of web applications, advanced networking, software, hardware and related components, I am ready to assist clients in all troubleshooting endeavors. HIGHLIGHTS In depth technical knowledge of windows OS, Linux Professional & excellent customer service skills & OSX The ability to work equally well on self-managed Knowledge of Proxies VPN, DNS, & firewalls and team based projects The ability to troubleshoot, test, report, document, Active problem solver install & train on software Excellent written and verbal communication skills A+ certification Detail oriented, a self- starter, honest, organized & Knowledge of MS office excel, word, outlook & able to multi-task efficiently power point Adaptable, responsible & dependable Type at 60 WPM Positive attitude Always uses good judgment Conflict resolution expert EXPERIENCE NETFLIX Salt Lake City, UT Technical Support Representative 06/2015 to Current I handled in depth technical and product based questions and escalations from customer service centers around the globe. By taking & tracking inbound customer calls that were escalated up by our internal agents. I investigated and documented complex technical issues impacting our service. Prevented negative impacts to our customers by identifying trends and articulating them into actionable follow up and takeaways. I communicated verbally and in written forms with a wide range of internal and external partners regarding complex issues in a manner effective for the specific audience being addressed. I also assisted the Tier 3 team in coordinating the Customer Service response to service issues and outages, using a ticketing system. We followed innovative methods to drive positive change in our customer service response operations. As well as serving as resource for general and technical questions in through participation in support chats, team meetings and training. GEEK SQUAD Magna, UT Remote Computer Technician 05/2013 to 05/2015 Offered various computer-related services and accessories for residential and commercial clients. Merged with Best Buy, The Geek Squad provides services in-store, on-site, and over the Internet via remote access, and also provides 24-hour telephone and emergency on-site support. Covering PC Tune ups, Wireless networking, printer set up and troubleshooting, email set up and troubleshooting, software set-up, install and troubleshooting, virus and spyware removal, data transfers, diagnostics and training. Provided our clients with the tools and education necessary to use their electronic devices confidently. Resolved customer service complaints with strong verbal and negotiation skills. Built and maintained successfulrelationships with service providers, dealers and consumers. Maintain composure and patience in the face of difficult customer situations. Inbound and outbound customer service calls. Helped customers track and ship repairs and purchases. Supported customers with billing and account changes and inquiries. Trained new employees and explained protocols Researched issues on various computer systems and databases to resolve complaints and answer questions. Supported customers having data connectivity issues, Provided thorough support and problem resolution for customers. CHILI'S Midvale, UT
- 2. Hostess, takeout, server, quality assurance, bartender & management 03/2007 to 01/2013 I assisted guests with making menu choices in an informative and helpful fashion. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods. Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Appropriately suggested additional items to customers to increase restaurant sales. Promptly served all food courses and alcoholic beverages to guests. Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly checked on guests to ensure satisfaction with each food course and beverages. Managed closing duties, including restocking items and reconciliation of the cash drawer. Consistently adhered to quality expectations and standards. Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations. EDUCATION HILLCREST HIGH SCHOOL 2008 Midvale, UT High school diploma 4.0 GPA JORDAN APPLIED TECHNOLOGY CENTER 2008 Sandy, UT Emergency Medicine 4.0 GPA Emergency Medical Technician license First-aid/CPR certificate SALT LAKE COMMUNITY COLLEGE 2012 Taylorsville, UT Chemistry 4.0 GPA Associates in Science *References upon request