Resume 2016
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This resume is for Christel Smith, who is currently a Quality Report Analyst at Unigroup. She has over 8 years of experience in customer service roles including as a server at several restaurants. As a Quality Report Analyst, her responsibilities include managing customer satisfaction data, creating reporting, analyzing results to identify problems and make recommendations for improvements, and assisting with resolution implementation. She has an Associate's degree in Deaf Communication Studies and training in workshop facilitation focused on effective training skills.
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carly dube RESUMECarly Dube
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Carly Dube is seeking a position as an HR Business Partner. She has over 5 years of experience in human resources, recruiting, and customer service roles. Her experience includes spearheading performance management and developing a strong culture of engagement at her current company. She also has experience hiring, onboarding, and providing training. Carly strives for excellence in performance and company values.Camila Grande - Resume - general
Camila Grande - Resume - generalCamila Grande
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Camila Grande is seeking a senior analyst position where she can analyze qualitative and quantitative data to help a company achieve its short-term and long-term performance goals. She has a background in industrial engineering and holds an MBA in financial management. Her experience includes roles in food service management, bank collection strategy and measurement, and teaching mathematics. She has strong skills in data analysis, problem-solving, and project management.Full resume 2016
Full resume 2016Nina Carden
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Nina Carden is a driven professional with over 5 years of experience in project coordination, digital marketing, and business development. She has a BBA in Decision Science from the University of North Texas and an Associate of Arts from Collin County Community College. Nina is proficient in various technical skills including Microsoft Office, SAS, and CRM/ERP systems. She aims to further her knowledge in data analysis and business intelligence.Resume 2016
- 1. C.T.SMITH2016@GMAIL.COM 314-960-8444 WWW.LINKEDIN.COM/IN/CHEIDORN CS OBJECTIVE Seeking career opportunity in business and/or education to build customer relationships, deal in data analysis, accounting, and computers. SKILLS - Business process and improvement - Forecasting and planning business prospect - Expert Excel experience - Microsoft Office - Networking - Advanced communication skills - Critical thinking - Problem solving - Training, supervision, management of other team members - Personable CHRISTEL (HEIDORN) SMITH QUALITY REPORT ANALYST EXPERIENCE QUALITY REPORT ANALYST • UNIGROUP • 02/2016-CURRENT  Manages shipment and customer satisfaction survey data and develops and maintains reporting to ensure the successful execution of quality processes.  Creates and writes processes and procedures related to the mining of customer satisfaction survey data, internal task management and shipment volume projections.  Isolates and researches problems, analyzes results and makes recommendations for process improvements and assists in resolution implementation.  Data mining, budget forecasting, monitoring quality assurance metrics, dashboard and report creation and monthly management, customer support, client performance reporting RELOCATION MANAGEMENT SPECIALIST • UNIGROUP • 04/2014-02/2016  Customer and 3rd party company relations in logistics for transportation of household goods  Building, maintaining, and improving business relationships with agents/carriers in relocation services  Monitoring quality assurance programs and the ranking of companies -Enters, updates and maintains data associated with specific program qualification requirements.  Manages program and/or rate filing requirements/ deadlines and advises management of approaching deadlines. Works special projects assigned and trains additional full-time and temporary staff. SERVER • BILLY G’S KIRKWOOD • 07/2013-04/2014  Customer service, hostess, money management, training/ management  Social media: updating, respond to customer inquiries  Quality Management, ensured guests were satisfied with their experience. SERVER • RED LOBSTER • 03/2011-07/2013  Customer service, hostess, money management, training/ management CREW TRAINER • MCDONALD’S • 09/2008-07/2011  Customer service, hostess, money management, training/ management
- 2. CS CHRISTEL (HEIDORN) SMITH QUALITY REPORT ANALYST | LINK TO OTHER ONLINE PROPERTIES: PORTFOLIO/WEBSITE/BLOG SCHOOL TWITTER HANDLE 314-960-8444 WWW.LINKEDIN.COM/IN/ CHEIDORN 2 EDUCATION ASSOCIATE OF APPLIED SCIENCE • 2014 • ST. LOUIS COMMUNITY COLLEGE Deaf Communication Studies TRAIN THE TRAINER • 2016 • UNIGROUP Workshop for training skills and effective ways to help a company succeed VOLUNTEER EXPERIENCE Volunteer with Special Olympics – 6 years Volunteer speaking skills/sign language to elementary students – 2014 Komen Race For The Cure Volunteer – 2014 Angels Arms Volunteer – 2 years