Resume 2016
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Nathaniel Hawkes has over 10 years of experience in food safety, customer service, and management. He is ServSafe certified and passionate about maintaining clean and safe environments in the food industry. At Regal Entertainment Group, he promoted food safety culture and reduced turnover by 35% through new training programs. Currently, he works as a restaurant employee at Chick Fil-A, where he focuses on providing unique customer service to each patron. Hawkes' goal is to continue striving for food safety excellence throughout his career.
Resume 2016
- 1. NATHANIEL HAWKES NATHANHAWKES3086@GMAIL.COM I 804-337-3086 I LINKEDIN.COM/IN/NATHAN-HAWKES-BBB37389 ENVIRONMENTAL HEALTH AND SAFETY The safety and concern of the public should be our number one concern. Food Safety is my ultimate goal in a lifetime is to strive to maintain a clean and safe environment throughout the food industry. CERTIFICATIONS ServSafe Certified - March 2016 PROFESSIONAL EXPERIENCE Regal Entertainment Group 20132016 Associate Manager Colonial Heights, Virginia 2015-2016 Floor Staff Midlothian, Virginia 2013-2015 Promoted for the good quality leadership and hardworking attitude. I changed the view-points of staff to a more customer service and food safety environment. I achieved high feedback from corporate level management and staff. Notable achievements: Won 100% score on our Monthly Blind for overall satisfaction of the employees and management Build new training developments to help the employees better understand what the job entails and how to complete certain tasks. Reduced absenteeism 47% and turnover 35% with strategies to recruit, train, and retain high quality employees. Implemented a new walkthrough system to better help with the monthly Blind Check score. Chick Fil-A 2016 Restaurant Employee Midlothian, Virginia Using 110% of genuine cliental service to make each customer is treated with unique service. Executed orders through drive-thru and front counter rotating through each position. Village Carwash 20122013 Customer Service Rep Midlothian, Virginia Drove sales growth through a strong focus on customer service, merchandising and advertisement. Engaged in the needs of the customers and aid to guide them with best service available. SKILLS Food Safety Specialist SAP material management POS Software compatible Cash handling experience Multitasking Years of Cliental Relations Detail Oriented Strong Organizational Skills Strategic Planning Customer Service Metrics Microsoft Office Dependent/Teamwork EDUCATION Stratford University Glen Allen, Virginia December 2015 - June 2016 Advanced Culinary Arts ITT Technical Institute Midlothian, Virginia September 2014 November 2015 Network Systems Administration