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- 1. ____________________________Nicole Krug 1577 Aurora St, Dixon, IL 61021 • (815) 440-3135 Qualifications Summary Clinical Laboratory professional with 15 years experience working in a fast-paced environment which demands strong organizational, technical, and interpersonal skills. Confident and poised in interactions with individuals at all levels. Detail-oriented, resourceful, self-starter, who is able to multi-task effectively. Key areas of expertise include clinical laboratory management, technical consultation, mentorship of new employees, regulatory affairs and product management. Education Bachelor of Science in Biological Sciences, May 2007 Northern Illinois University, DeKalb, Illinois Associate of Applied Science in Clinical Laboratory Sciences, June 2000 Sauk Valley College, Dixon, Illinois Clinical Experience Senior Technical Applications Specialist, Siemens Healthcare Diagnostics, 12/2012-Present • Perform the activities of a Technical Applications Specialist listed below. • Assist in planning and coordinating highly successful Siemens Educational Symposiums and product seminars. • Mentor new hire employees on daily activities as well as instrument product lines. • Involved in troubleshooting escalations on various supported product lines. Technical Applications Specialist, Siemens Healthcare Diagnostics, 6/2008-12/2012 • Technical expertise in the following Siemens product lines: Centaur Classic and Centaur XP Immunoassay Systems. Dimension EXL, RXL, Xpand, and Vista Integrated Chemistry Systems. Stratus CS Point of Care Immunoassay System. StreamLab and Aptio Automation Systems. CentraLink, EasyLink and Syngo Middleware Systems. CA500, CA600, CA1500, CA7000, BCS, BCS XP, PFA and BFT II Hemostasis Systems. • Provide customers with assistance in instrument validation, configuration, and training as well as assay validation, regulatory requirements, statistical data analysis and troubleshooting. • Consistently achieved customer satisfaction and region revenue goals due to outstanding customer handling skills, tireless effort and remarkable customer rapport. • Top Add Assay performer for the last four years. Recognized as Technical Applications Specialist of the Year, Central Region, for number of Add Assays in 2012. • Due to expertise, called in to execute installation process for large IDN. Hemostatis Supervisor, Kishwaukee Community Hospital, DeKalb, IL, 6/2007-6/2008 • Responsible for new coagulation instrument set up on the Siemens BCS XP analyzer • Operate, perform quality control, calibrate, maintain and troubleshoot the Dade Behring CA-1500 and CA-1000 • Insure compliance with the College of American Pathology in all aspects of the Coagulation Department • Set-up and verify new reagents and quality control (QC) materials • Review QC and patient results • Supervise and train laboratory employees • Write and revise policies/procedures Chemistry Quality Control Supervisor, Kishwaukee Community Hospital, DeKalb, IL, 1/2007-6/2008
- 2. • Operate, perform QC, calibrate, maintain and troubleshoot the Dade Behring Dimension RXL chemistry/immunochemistry analyzer, Radiometer ABL-700 blood gas analyzer, Millipore AFS 16D water purification system, Advanced Instruments Inc Micro-Osmometer, and Biosite Triage Meter immunoassay system. • Set up and verify new lot numbers of QC and reagents • Review QC and patient results • Write and revise policies/procedures • Supervise and train laboratory employees Generalist, Kishwaukee Community Hospital, DeKalb, IL, 10/2000-6/2008 Hematology, Urinalysis and Body Fluids • Operate, perform quality control, maintain and troubleshoot the Abbott Cell-dyn 3500 and 3700 hematology analyzers, Streck Erythrocyte Sedimentation Rate instrument, and the Bayer Clinitek 200 urinalysis analyzer. • Perform manual differentials, manual reticulocyte counts, fetal hemoglobin analysis, malaria smears, microscopic urinalysis, wet-prep analysis, manual cell counts on body fluids, and crystal analysis. • Automated testing performed: Complete Blood Counts, Sedimentation Rates and Urinalysis. Chemistry • Operate, perform QC, calibrate, maintain and troubleshoot the Dade Behring Dimension RXL chemistry/immunochemistry analyzer, Radiometer ABL-700 blood gas analyzer, Millipore AFS 16D water purification system, Advanced Instruments Inc Micro-Osmometer, and Biosite Triage Meter immunoassay system. • Perform manual dilutions • Prepare Reference Laboratory specimens for transport • Automated testing performed: general chemistry profiles, thyroid testing, cardiac marker assays, therapeutic drugs and drugs of abuse monitoring, BNP, D-dimer, lactic acid, ammonia, osmolality and blood gas analysis. Blood Bank, Coagulation, and Serology • Manually perform ABO/Rh typing, antibody screens, compatability testing, direct antiglobulin testing, antibody identification, red blood cell antigen typing, and elutions. • Insured quality of blood products for transfusion • Operate, perform quality control, calibrate, maintain and troubleshoot the Dade Behring CA-1500 and CA-1000. • Perform Bleeding Times, Mono Spot, Rheumatoid Arthritis and HIV rapid testing. • Automated testing performed: Prothrombin Time, Partial Thromboplastin Time, Fibrinogen and Fibrin Degredation Products. Microbiology • Perform set up procedures for culture specimens • Rapid tests for Group A Strep, Influenza A/B, Respiratory Syncytial Virus and Rotavirus. • PCR testing for Methicillin-resistant Staphylococcus aureus (MRSA) Histology • Perform Cytology set-ups on non-gynecological samples (make slides and cell blocks from patient specimens) • Assist with staining Frozen Sections. • Bone Marrow Staining • Prepare fetal demise samples for transport to Cytogenetics Laboratory Phlebotomy
- 3. • Perform Phlebotomy on a variety of patients, including geriatric, pediatric and trauma patients. • Responsible for obtaining Chain of Custody Legal Alcohol and Drug testing samples. Computer Software • Proficient in the operation of Meditech, Softbank, Spec Trac., Siebel, SAP, and Microsoft Office Suite. Extensive training on CentraLink, EasyLink, and Syngo middleware systems. Certification • MLT (ASCP) certification 10/2000 - Present Awards Received • S.V.C.C. Allied Health Recognition Award in the field of Clinical Laboratory Science for excellence in leadership, services, perseverance, patience, advocacy, professionalism and enthusiasm, 2000. • Siemens Healthcare Diagnostics Excellence in Sales & Service, Central Area Technical Applications Specialist of the Year, Highest Number of Assays Added, 2012.