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CLARISSA M. SPENCE
71 Polara Drive  Lower Sackville, NS  B4C 2B7
 Tel: (902) 293-3100 Cell
cmspence@live.ca
Objective
A willingness to obtain field experience in the human services industry to expand upon my
academics.
Summary of Skills
 Excellent conflict resolution skills
 Able to remain neutral and empathetic
 Highly motivated, flexible and energetic multi-tasker
 Proven ability to prioritize and handle demanding workload
 Superb interpersonal and communication skills
 Enthusiastic personality with a teamwork approach to achieving success Excellent time-
management skills
 Promotes a safe environment
Education
 Success College 2015/2016
Human Services/Counselling Skills Diploma Program.
 Maritime Business College 2004
Veterinary Assistant Diploma Program
Certifications and Workshops
Certifications Workshops
St. John Ambulance Car Seat Safety Technician Course 2009 Atlantic Veterinary Conference 2004/2005
Virtues Project Facilitator Training 2009 Infectious Disease Control Pending
Living Works Suicide Intervention Skills Training 2009 Medication Awareness Pending
First Aid / CPR Level C 2016 Basic Practices and Principles of Personal Care
Pending
Suicide Intervention (A.S.I.S.T.) Pending Individual Program Planning Pending
Non-violent Crisis Intervention Pending Medicine Wheel 2016
Critical Incident Stress Management Level 1 Pending
Fire and Life Safety Pending
Non-aversive Behaviour Change Pending
Death Notification 2016
Bereavement Counselling 2016
Self Defense For Professionals 2016
Diffusing Hostilities Pending
Self Defense for Professionals (P.P.C.T.) 2016
Employment History
Home Support Worker 2015- Present
Private Home, Mt. Uniacke N.S
 Assist four ladies between the ages of 30-50 with varying degrees or intellectual abilities
 Provide program planning with recognition of medical conditions
 Oversee that household cleanliness safety and food handling is adhered to.
 Dispense medications
Office Administration 2014-2015
Macarthurs Flowers, Dartmouth N.S
 Organization of accounts payable
 Creating all invoices for clients
 Courtesy phone calls to all wholesale clients to ensure satisfaction
 Day to office administration responsibilities
Operations Management Specialist 2012 - 2014
UPS, Dartmouth N.S
 Directly responsible for 4 clerical staff, 3 dispatch staff, and 2 customer counter clerks
 Research and provide all operational production service and final reports for senior
management team
 Process and resolve customer concerns and claims
 Liaison between 72 service providers and management staff
Program Facilitator 2008 - 2009
Centre for Northern Families, Yellowknife, NWT
 Provided outreach to mothers and children, in a safe environment
 Hosted weekly facilitations, literacy programs, cooking groups, kinder music as well as
crafts.
 Open topic support groups
 Assisted within a variety of areas within the center that include: New Canadian Program,
Youth Program, Daycare, Womens Homeless Shelter, food kitchen, administration duty
 Was responsible to resource whenever required
Volunteer Work and Networking
North West Territories S.P.C.A 2006-2008
Shelter Nova Scotia (Sleep Out) September/October 2015
Mental Health Community: Festival of Hope October 2015
Veith House October  December 2015
Bryony House January  February 2016
References are available upon request

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Resume

  • 1. CLARISSA M. SPENCE 71 Polara Drive Lower Sackville, NS B4C 2B7 Tel: (902) 293-3100 Cell cmspence@live.ca Objective A willingness to obtain field experience in the human services industry to expand upon my academics. Summary of Skills Excellent conflict resolution skills Able to remain neutral and empathetic Highly motivated, flexible and energetic multi-tasker Proven ability to prioritize and handle demanding workload Superb interpersonal and communication skills Enthusiastic personality with a teamwork approach to achieving success Excellent time- management skills Promotes a safe environment Education Success College 2015/2016 Human Services/Counselling Skills Diploma Program. Maritime Business College 2004 Veterinary Assistant Diploma Program
  • 2. Certifications and Workshops Certifications Workshops St. John Ambulance Car Seat Safety Technician Course 2009 Atlantic Veterinary Conference 2004/2005 Virtues Project Facilitator Training 2009 Infectious Disease Control Pending Living Works Suicide Intervention Skills Training 2009 Medication Awareness Pending First Aid / CPR Level C 2016 Basic Practices and Principles of Personal Care Pending Suicide Intervention (A.S.I.S.T.) Pending Individual Program Planning Pending Non-violent Crisis Intervention Pending Medicine Wheel 2016 Critical Incident Stress Management Level 1 Pending Fire and Life Safety Pending Non-aversive Behaviour Change Pending Death Notification 2016 Bereavement Counselling 2016 Self Defense For Professionals 2016 Diffusing Hostilities Pending Self Defense for Professionals (P.P.C.T.) 2016 Employment History Home Support Worker 2015- Present Private Home, Mt. Uniacke N.S Assist four ladies between the ages of 30-50 with varying degrees or intellectual abilities Provide program planning with recognition of medical conditions Oversee that household cleanliness safety and food handling is adhered to. Dispense medications Office Administration 2014-2015 Macarthurs Flowers, Dartmouth N.S Organization of accounts payable Creating all invoices for clients Courtesy phone calls to all wholesale clients to ensure satisfaction Day to office administration responsibilities
  • 3. Operations Management Specialist 2012 - 2014 UPS, Dartmouth N.S Directly responsible for 4 clerical staff, 3 dispatch staff, and 2 customer counter clerks Research and provide all operational production service and final reports for senior management team Process and resolve customer concerns and claims Liaison between 72 service providers and management staff Program Facilitator 2008 - 2009 Centre for Northern Families, Yellowknife, NWT Provided outreach to mothers and children, in a safe environment Hosted weekly facilitations, literacy programs, cooking groups, kinder music as well as crafts. Open topic support groups Assisted within a variety of areas within the center that include: New Canadian Program, Youth Program, Daycare, Womens Homeless Shelter, food kitchen, administration duty Was responsible to resource whenever required Volunteer Work and Networking North West Territories S.P.C.A 2006-2008 Shelter Nova Scotia (Sleep Out) September/October 2015 Mental Health Community: Festival of Hope October 2015 Veith House October December 2015 Bryony House January February 2016 References are available upon request