![Hannah%20CV[1][1]](https://cdn.slidesharecdn.com/ss_thumbnails/5a9c4448-69fa-41ed-a97a-338ef3baefe4-150908160654-lva1-app6892-thumbnail.jpg?width=560&fit=bounds)
More Related Content
What's hot (19)
Viewers also liked (20)
Similar to Stuart Gomersall 23.12.15 (20)
Stuart Gomersall 23.12.15
- 1. STUART GOMERSALL s.gomersall001@googlemail.com 07850483154/ 01793 882274 35 Furze Close, Peatmoor, Swindon, SN5 5DB PERSONAL STATEMENT Presently looking for a new and challenging customer services position with a reputable company, which will make best use of my existing skills & experience and also further my personal development. I feel that my greatest strengths are my ability to develop and maintain a close working relationship with my customers. This allows me to gain an in-depth understanding of their individual needs and requirements. I have invaluable experience working with customers at all levels. Highly focused with a comprehensive knowledge of how to maintain a professional, helpful and courteous relationship with allocated customers. Possessing the required communication skills and flair needed to attract new customers, drive sales and develop a business. Flexible in the ability to adapt to challenges when they arise while remaining aware of professional roles and boundaries. Having an approachable, cheerful and friendly personality together with an enthusiastic and positive attitude and a proven ability to ensure that a customers experience is always relaxing and enjoyable whilst at the same time ensuring the highest level of sales for the company. KEY SKILLS Key Skills o Strong problem solving skills o Information processing o Planning and decision making o Client relations o Sales support o Client retention o Event organization o Supply chain o Administration o An eye for detail o Excellent communicator o Tactful & articulate o Excellent organisational skills o Team player Work practices o Able to quickly gain extensive knowledge of a company products & services o Possessing a confident and articulate telephone manner o Experience of working shifts, early mornings, afternoons,weekends & nights o Adaptive to change and ability to multi-task o Able to work as part of a team and in a busy environment o Committed to promoting high quality standards at all times o Flexible and adaptable o Ability to stay calm under pressure o Able to react quickly and effectively when dealing with challenging situations
- 2. EDUCATION o B-tech National diploma, in public services with triple Merit grades (Equivalent 3 B's A-level) 1st diploma in public services with merit level pass grade New college Swindon 2004- 2007 o New college Swindon 2004- 2007 GCSE'S 5-C grades including: Maths,History, Business Communication Studies (ICT), Religious Studies,English language 3-D grades including: Double Science award,French EMPLOYMENT Assistant Bars Manager Cotswold Water Park- Four Pillars Hotel 4* March 2015 > Present Responsibilities: Inspiring bar staff to deliver prompt, friendly and efficient service at all times. Providing day-to-day support to the Food and Beverage Assistant Manager. Daily Stock Control and full weekly audit. HR responsibilities including recruitment, training and development of staff. Organising the daily rota and duties. Responsible for management of brand standards, stock rotation & cashing up. Analysing data and drawing conclusions for the business. Daily and weekly reconciliation of sales/ end of week/ payroll. In-depth understand of measurements and weights of drink levels. Managing a team of 6 permanent and also casual bar staff & supervisors.Working with the Meeting and Events Manager in coordinating and planning for big events.Re-evaluating the beverage & wine list offered, highlighting trends & new products to managers Temporary contract paying in stocks, shares and ISA cheques Nationwide Building Society, Electra House ISA transfers-in team Relevant responsibilities: As a platform trader, main duties involved investing in specific funds, checking charges on different platforms, moving stocks and shares ISA from one platform (provider) to another, transferring money from stocks & shares ISA. General Manager Longs Bar Swindon May 2014 > October 2014 Relevant responsibilities Interacting with customers (including serving drinks) and ensuring that high standards of customer service are maintained; taking responsibility for bar safety and security, including recruiting and managing security staff; overseeing compliance with health and safety regulations at all times in the all areas; organising and advertising events such as live music, which may involve researching and recruiting talent; running promotional campaigns to market house products; collecting and acting on customer feedback to improve the overall running of the venue; undertaking regular stock checks, placing orders with suppliers and restocking; ensuring regular maintenance of the premises; recruiting, training and managing staff, including leading meetings to update and motivate staff; monitoring profitability and performance to ensure sales targets are met or exceeded; meeting with the owner to assess bar performance and set sales targets; ensuring that the bar adheres to various legal frameworks; maintaining relations with members of the local community, the police and liquor licensing authorities.
- 3. Assistant Manager Liquid and Diva Gloucester March 2012 > April 2014 Relevant responsibilities Meeting sales quotas and profit margins; providing the most popular music, using talented DJs and maintaining proper upkeep o f the dance floor, lighting and other elements that add to the nightclub's ambience; hiring and training qualified employees, such as bartenders, barmaids, bouncers, cashiers, DJs, cooks and maintenance workers; overseeing the ordering process of all alcohol, ice, glasses, napkins and other supplies on a regular basis; planning and implementing special promotions; the adherence to proper safety standards with regard to in-store operations, transferring cash to the bank and preventing theft. FURTHER SKILLS Full English Driving License- B | Personal License Holder | Luminar Management Certificate for managing alcohol selling venues Food safety certificate level 2 PERSONAL INTERESTS Rugby | Cricket | Golf | Good Music REFERENCES Excellent references available on request.