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This resume is for Frederick Howard, seeking a career opportunity with advancement potential. He has 10 years of customer service experience and 3 years of technical support experience. His experience includes roles in technical support, customer service, and installation/repair for companies in various industries such as healthcare, computer services, telecommunications, financial services, and more. He has strong technical skills as well as excellent customer service and communication skills.
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This resume summarizes William E. Cochell Jr.'s qualifications and experience in information technology customer support roles over the past 12+ years. He has extensive experience troubleshooting hardware, software, and networking issues across Windows and Mac operating systems. His career includes positions providing help desk support, computer installation, and customer service for organizations like the Department of Veterans Affairs, Insight Global, and AT&T Mobility. Cochell also has a history of volunteer computer consultation work and teaches fencing part-time.Eric koponen1 1
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Eric Koponen is seeking an IT or cyber security position. He has a Master's degree in Cyber Security from North Central University Arizona and a Bachelor's degree in Information Security/Cyber Security from ITT Technical Institute. He has experience in helpdesk support, renewing computers, adding servers, and providing customer service. His technical skills include Windows, Linux, Active Directory, networking, security policies, and troubleshooting hardware and software issues. He is looking for a role where he can apply his education and skills in cyber security.Lesley-Anne updated CV_2015
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LesLey-Anne WiLLett has over 15 years of experience in customer service, administration, and data analysis roles. She is currently a Data Administrator at TransUnion Credit Bureau, where her responsibilities include ensuring work is completed on time, converting and processing client data files, compiling reports, and assisting clients. She is proficient in Microsoft Excel, Word, and other office programs. LesLey-Anne is looking to grow her career in business administration and wants to add value as part of a successful team.Gerald Rovder Resume
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Gerald Rovder is an experienced Cisco Certified Network Associate with a background in field service engineering and operations center engineering roles. He has successfully supported Cisco networks and resolved issues to meet service level agreements. His skills include VPN tunnel configuration, WAN/LAN troubleshooting, and outstanding customer communication abilities.David Williams - Resume
David Williams - ResumeDavid Williams
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This document is a resume for David Williams that highlights his experience in IT support and networking. It summarizes his skills and certifications in areas like Cisco routing and switching, Windows desktop support, and Active Directory administration. It also outlines his work history providing IT and networking services through various roles at technical schools and companies.David Williams - Resume
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This document is a resume for David Williams that highlights his experience in IT support and networking. It summarizes his skills and certifications in areas like Cisco routing and switching, Windows desktop support, and Active Directory administration. It also outlines his work history providing IT and networking services through various roles at technical schools and companies.toddboyde resume
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Todd Boyde has over 8 years of experience in telecommunications, inside sales, project coordination, and construction. He is proficient in Microsoft Office, Siebel, and project management software. His experience includes roles as a Project Vendor Manager, Project Coordinator, Sales Support, Inside Sales/Recruiter, Lead Appraiser, and Inside Sales/Customer Retention Specialist. He has strong documentation, communication, and coordination skills.Joan Grove Resume 2015
Joan Grove Resume 2015Joan Grove
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Joan Grove has over 10 years of experience in administrative and customer service roles. She has strong computer skills including Microsoft Office, and experience in data entry, billing, and customer service. Grove is self-motivated, team-oriented, and delivers high-quality work.Paul S Francis
Paul S FrancisPaul Francis
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Paul Francis is seeking a challenging position that allows him to utilize his 6 years of experience in technical infrastructure support, IT operations, network management, service delivery, and incident management. He has worked as a technical analyst for Oracle India, consultant for Sutherland Global Services, and in several roles for B A Continuum Solutions and SITEL India providing technical support, service desk management, and incident management. Paul has a bachelor's degree in computer maintenance and engineering and is proficient in English, Telugu, and Hindi.Allen, Tristan 2016 Resume
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Tristan Allen is seeking a position in IT/technical support with responsibilities involving customer service, troubleshooting, and management of business IT solutions. He has over 10 years of experience in cable/internet/phone installation, repair, and technical support roles. His education includes studying business management and accounting.Timothy Harless
Timothy HarlessTimothy Harless
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Timothy Scott Harless has over 5 years of experience in various IT and customer service roles including helpdesk technician, customer service representative, team lead, floor support, supervisor, and technical support. He has a background in troubleshooting issues with hardware, software, and networks using Windows XP, Windows 7, and mobile operating systems. His work history includes positions at Colorado State University - Pueblo, Xerox Services, Greenville Technology Incorporated, and Greenville City Board of Education where he provided IT support, computer repair and maintenance, and excellent customer service.2016Newresume
2016NewresumeJason Fobbs
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This document is a resume for Jason Fobbs. It includes his contact information, education, qualifications, core competencies, skills, and professional experience. Jason has a B.S. in Computer Engineering Technology from Prairie View A&M University. He has over 10 years of experience in technical support roles focusing on networking, software troubleshooting, and customer service. His most recent roles include working as an IT technician and running his own mobile computer repair business.Resume April Miller4
Resume April Miller4April Miller
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April Miller is seeking a new position and provides her qualifications and experience in customer service and technical support roles. She has over 10 years of experience providing tier 2 tech support for mobile devices at ATT Mobility and has also worked in education. She is Apple certified and has experience with various support systems. Her education includes a GED and she currently volunteers to help with fundraising for breast cancer patients.Nancy Gregory Resume
Nancy Gregory ResumeNancy Gregory
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Nancy A. Gregory has over 30 years of experience in customer service, office management, and commission reconciliation roles. She has a track record of increasing revenue and satisfaction through process improvements. Her skills include communication, organization, time management, and problem solving. She is currently a Customer Service Specialist helping customers and troubleshooting issues.resume
- 1. Frederick Howard 5417 Lansingford Trail Arlington, Tx 76017 469-344-3202 argean31@gmail.com argean31@hotmail.com OBJECTIVES To Obtain a position with career advancement opportunity KEY QUALIFICATIONS Customer service professional offering 10 years of customer service experience and 3 year of technical support experience. Very diverse skillset and no issue with problem solving. Very good at assisting customers no matter what the situation may be. EMPLOYMENT EXPERIENCE ➣ Apex Systems Inc Staffed to UT Southwestern December 2016-January 2017 Job Title: Telephony Installer Duties: •Clean telephone devices for use in the hospital •Repair telephone devices that were sent back •Program VoIP devices for use •Install Ethernet and telephone ports •Assist with running new cables for new areas •Verify dial tone and switch location ➣ The Computer Merchant Staffed to CSC August 2015-May 2016 Job Title- Help Desk Analyst Duties: • Take inbound calls to troubleshoot issues with computers • Troubleshoot enterprise connectivity on smart devices • Troubleshoot network connectivity issues • Troubleshoot VPN connectivity issues with secure connection • Enter tickets into ticketing system for trouble tracking • Route tickets to appropriate groups to ID and fix issues • Enter requests for new services and equipment/upgrades
- 2. • Utilize Active Directory UI to help users reset passwords and add to groups • Troubleshoot Windows 7 and 8 ➣ TelVista March 2014-August 2015 Job Title- Technical Support Associate Duties: • Take inbound calls to support voice, data, and television services • Troubleshoot internet connectivity, voice function and cable function • Give high quality customer service • Educate customers on packages and service capabilities ➣ Ocwen Loan Servicing, LLC May 2012 - February 2013 Job Title - Customer Care Coordinator 1 Duties: • Take inbound calls, assist with mortgage payments • collect delinquent mortage payments • Assist with documentation for mortgages • assist with modification and short sale paperwork ➣ NCO Customer Management October 2011 - April 2012 Job Title - Customer Service Representative Duties: • Assist with Warranty part replacement • Assist with parts purchase from online store • Assist with purchase of equipment from online store • Validate warranty ➣ Verizon Wireless Texas, LLC September 2008 - December 2009 Job Title - Technical Support Coordinator 1 Duties: • Troubleshoot voice, messaging, data service • Troubleshoot BIS and BES connectivity • Assist with billing inquiries • Upsell new devices and plans ➣ Convergys Customer Management March 2007 – August 2008 Job Title – Technical Customer Service Representative Duties: • Troubleshoot web hosting services and FTP upload • Troubleshoot domains and business e-mail • Set up business e-mail in outlook and mobile devices.
- 3. • Troubleshoot any problems with website and hosting service. EDUCATION ➣ Southern New Hampshire University - November 2012-January 2015 - Still enrolled ➣ Ultrasound Diagnostic School - July 1997-October 1998 - Medical Assisting Certificate, CPR Certification ➣ East Bay High School - August 1991-May 1996 - GED SUMMARY OF SKILLS ➣ Team Player ➣ Strong customer service ➣ Technically driven ➣ Excellent Communication skills ➣ Telephone Etiquette ➣ Goal Oriented ➣ Company loyalty ➣ Computer literate PROFESSIONAL AND PERSONAL REFERENCES ➣ Lisa M. Bayer - Supervisor – 832-552-7813 ➣ Michael Sylvester- Supervisor- 281-650-2510