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Resume- Jitender Bajaj
- 1. RESUME JITENDER BAJAJ C-305 Design arch E Homes G Noida – 201306. Mobile : 9999983826 Email : jitenderbajaj1@gmail.com Date of Birth : 30th April’ 1986 Career Objective To be a part of the growing organization, where I can best utilize my experience to demonstrate my skills and expertise and utilize my potential in the area of F&A, Process Transition, Client Servicing & Operations Management while taking greater responsibilities, and enhancing my skills and knowledge and competencies so as to develop myself and make a meaningful contribution to the organization in meeting its objectives and targets. Overview  Result oriented professional with a distinctive track record of over 10 years in Core Finance Operations- F&A –R2R, O2C, FP&A, Revenue Assurance, USA Taxation reporting, Vendor Management, Process Transitions and Client Relationship Management.  Demonstrated excellence in managing Process Transition and Project Management in Finance & Accounting Domain.  Cross-Functional Team Player with excellent interpersonal, communication, analytical and planning skills with proven abilities in people management (25 FTE) and client relationship management.  Successfully delivered 5 Onsite Transition (4 USA & 1 UK) & 12 Remote Transition for Northern Europe in R2R.  Keen customer centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT, thereby attaining client delight and high compliance scores.  Adept at meeting & setting KPI targets and planning areas of improvement or development.  Deft in ensuring clear lines of communication, close collaboration and the ability to quickly bring the right talent to daily operations issues.  Ensures stabilization of the process from Knowledge Transfer stage to GO Live stage take place smoothly.  Have B1/B2 US Visa valid up to 2021. Work Experience Current Profile – Since January, 2016 : Working as a Manager with Genpact India Pvt. Ltd., Noida. Job Responsibilities :  Managing Northern Europe with various aspect in Month end close, Balance sheet reconciliation, MJE’s, Treasury at country level.  Successfully delivered Remote Transition for 12 countries for the entire team as a Transition Lead.  SLA Reporting on Governance meetings/calls  Analyzing, reporting, giving recommendations and developing strategies on how to improve quality  Identifying problems, creating choices and providing alternatives courses of actions.  Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
- 2.  Responsible for Performance appraisal for the team size of 20. August’ 2011 to January’ 2016 : Worked as a Assistant Manager - with Accenture India Private Limited, Noida. Accenture is a global management consulting, technology services and outsourcing company, with more than 223,000 people serving clients in more than 120 countries. Job Responsibilities :  FP&A –for an Telecom Client : Key deliverables (July 14 – January 2016) Responsible for-Capex analysis, Headcount reporting, Cost analysis, P&L actual & forecast reporting, Receivables Forecast reporting  R2R- for an US based Major Insurance company - Key deliverables & Process supervised –(Aug’11- July 14) USA Tax Reporting Monthly Balancing & Reconciliation Financial Operational Reversal Backup Withholding Removal and suppression Vendor maintenance Handling team size of 25 plus with diversified Portfolios. Fabulous client reputation with Zero escalation since Go Live. Responsible for maintaining OPEX documents and assist team & management in regular review. Responsible for SLA Reporting at deal/ client level on Governance meetings/calls Recognitions & Achievements :  Recognized and awarded with Q3’12 Champion Trophy at center Level  Recognized and awarded for H1 FY’14 - First Runner  Recognized for Q3 FY '12 - Whizkid  Recognized for People Retention-April ’13  Recognized for contribution towards Service Deliver- April’12  Resource Revalidation, 10 Additional FTE added to the process.  0% Attrition rate during Insurance Account for 3 years  As Operational excellence focal for Insurance account (client Level), successfully organized IPL (Idea Premier League) at Cluster Level.  HIPO resources released for Accenture future projects.  30% Productivity Benefit given to the account before the timeliness. Knowledge Transfer/ Transition : Successfully delivery in Knowledge Transfer with Proficiency scores -5/5 with 100% DTP/SOP Sign off at client location  Transitioned Tax Reporting GBD Phase 1 for USA based client  Transitioned Tax Reporting P&C Phase 1 for USA based Client  Transitioned Tax Reporting P&C Phase 2 (BUWH) for USA based Client  Transitioned FP&A Business for one of Prestigious Telecom Client, UK June 2010 to July’ 2011 : Worked as a Assistant Manager with Shyam Telecom Limited, Gurgaon. Job Responsibilities :
- 3.  Preparing Bank Reconciliation Statement, Daily Fund Report, Monthly MIS, Customer/Vendor Ageing Report.  Revenue Recognition Revenue Reporting.  Analyzing, reporting, giving recommendations and developing strategies on how to improve quality and quantity.  Identifying problems, creating choices and providing alternatives courses of actions.  Process Management- Responsible for managing Fund reconciliation for Banks, supervising all reconciliation activities for all clients, preparing weekly reports and MIS, ensuring funds. Transfer within TAT and releasing a daily report, handling escalation queries with regards to funding and Reconciliation activities, closing out exceptions.  Client Support- Daily coordination with clients and addressing their issues, resolving customer queries by coordination with various Banks and Branches, providing interactive support to clients. July’ 2008 to May’ 2010 : Worked as a process Developer(CFA) - with Aon Hewitt Gurgaon Job Responsibilities :  Responsible for Revenue Submission based on SOW, Change orders, MCA  Revenue Reporting  Ensures the accuracy of revenue Submitted &invoiced as per contract based on MCA, SOW & Change Orders  Accounts Receivables  Daily coordination with clients and addressing their issues, resolving queries by coordination with various PM’s & AE’s. April’ 2007 to July’ 2008 : Worked as a senior executive with Vertex India, Gurgaon Job Responsibilities :  Worked for a UK based, Deutsche Bank  Setting up New Mortgage Account of New Customer on Client Applications.  Preparation & Reconciliation of Annual Report /Redemption report for all the Mortgage Customers.  Maintaining the Bank accounts transactions of customers for their payment of mortgage and insurance. May’ 2006 to April’ 2007 : Worked as a Executive with IGATE (Patni computers), Noida Job Responsibilities :  Worked for a USA based, Mercer HR Consulting  Process Defined contributions (401k) request Like as Payroll, Terminations (Mercer)  Allocating the participants money into their Equity Account and into New York Stock Exchange Tool/applications Knowledge  Worked on People soft 8.0  SAP Academic Qualification  Master in Accounting & Finance from Annamalai University.
- 4.  Graduation from Delhi University (B.Com)  Senior Secondary from St. Micheal School, Gurgaon Jitender Bajaj