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Resume key account manager (Payment Solutions)
- 1. ANANDA PRASAD K.P. P O BOX: 103753, DUBAI, UAE. Email: anand.ambadi@gmail.com Mobile No: +97150 8744302 A result oriented Professional with well-developed Marketing, Sales and interpersonal skills. I have experience over 10 years in Retail sector, business development, client relationship, market strategies, team management, leadership, client convincing, & negotiation. I have developed an excellent understanding in UAE Market. I assure to carry out productive outputs and provide positive contribution if I have an opportunity in your esteem organization. Competencies  Motivated Key account manager, team player and achiever of set goals while meeting deadlines.  Highly customer oriented personality with well-developed skills in building and maintaining customer relationships.  Leadership qualities with strong organizational skills and ability to work effectively in under pressure.  Effective communication/interpersonal skills with identify problems and initiate effective solutions.  Motivated to work efficiently without direct supervisor in busy environment. Able to handle many tasks simultaneously.  Dynamic individual with the objective of reaching to a higher level while meeting organization expectations Professional Experience Designation Organization Experience Key Account Manager TII Group- Procco Financial Services (Payment solutions & Loyalty/Gift card Solutions). Jan 2013 to Till Role Description  Handling multiple projects; Customized Loyalty program (B2B & B2C), ADIB Instant Finance program (Islamic bank payment solution) & Emaar Gift Card program (in Emaar assets) which falls under Merchant payment solution, Custom POS & payment solution, Islamic payment solution, Loyalty/Gift card solution.  Acquiring new merchants on board for Abu Dhabi Islamic Bank (ADIB) Instant Finance program (IF) and for Emaar Gift Card Program (in Emaar Assets).  Acquiring new merchants on board for Customized Loyalty Program in different sectors/segments.  Manage strong relations with key clients and advise on new loyalty initiatives to support their business objectives.  Evaluate the performance of executed campaigns and present results to key stakeholders in the business.
- 2.  Prepare and allocate POS (Point of sale) terminals for merchants who are recently on board for multiple programs.  Schedule the deployment and setting up of marketing collaterals as per merchant’s requirements.  Conducting product trainings / refresher trainings of ADIB IF/Customized loyalty programs for the merchant staffs in their outlet stores or in the head office as per the client requirement.  To escalate to the higher management if in case the merchant/client settlements are not done in the given timeline.  To arrange meeting with ADIB and the merchants in quarterly basis to discuss the new scope of business and the progress & success of the program.  Prepare and share the weekly & monthly reports, progress graph report of multiple handling projects with the higher management for the review. Designation Organization Experience Key Account Manager VERSION 2 ( Business Partner of DU Tele Communication) Mar 2011 to Dec 2012 Role Description • Handled Corporate SME clients through Du Enterprise Channel. • Maintain excellent client relationship, follow up regularly on accounts and provide feedback to the management. • Creating market awareness through brochures, arranging company sponsorship and sales promotion plans. • Analyze competitor activities on a regular basis. • Provide product evaluation reports for taking stock of product performance and decision making. • Increase awareness on products amongst the sales team members to meet customer needs and exploit market opportunities. • Provide strategic inputs required for formulating overall marketing strategy for the business. • Provide market / customer / competitor related inputs required for formulating product strategies. • Ensure preparation of compelling proposals that will align with the policies and customer needs and negotiate their acceptance. • Conduct the market surveys and collect information regarding profile of customers companies and areas. Designation Organization Experience Team Leader -Business Development Emirates Techno Trade-Dubai (Fire, Smoke & acoustic containment systems solutions) Feb 2009 to Jan 2011 Role Description • Handled Passive - fire protection and Acoustic products. • Developed an excellent understanding in UAE & Qatar Market. • Manage, motivate and coach the unit staff to ensure desired levels of productivity and competency • Approve or recommend products / services and associated waivers to ensure timely delivery of customer service. • Provide direction, guidance to the department to ensure alignment with the Company’s strategies. • Prepares the annual Business Development Plan; as well as prepares the annual work Plan. • Identify and improve the processes within the sales unit to improve turnaround time and service levels. • Set sales targets for the sales teams and monitor their achievement to ensure that sales targets for the assigned business are met. • Increase awareness on products amongst the sales team members to meet customer needs and exploit market opportunities
- 3. • Ensure compliance with the approved policies, procedures and norms to protect the organization’s and customer’s interests. Designation Organization Experience Relationship Officer Dubai First PJSC ( Retail Banking) Jan 2007- Jan 2009 Role Description • Processed personal loans, Credit cards, Personal overdraft facilities and obtain loan security documents. • Processed Top up loans, Deferments, Early settlements and Loan amendments. • Coordinate with Retail credit Department and Group Credit Departments for approvals. • For special cases approaching Area Manager or Head of Retail Banking in order to support the approvals. • Issuance of Liability letters, Clearance certificates, Loan take over letters, Balance certificates, reference letters and police letters. • Develop new markets and customers to enhance sales and market share. • Develop sales staff through on-job-training and coaching and manage their performance to ensure required levels of performance and competence and productivity. • Demonstrate an understanding of products and services and matches these with customer’s needs. • Manage key accounts or support their management to ensure superior service and customer loyalty. Designation Organization Experience Relationship Executive ICICI Bank - India(Retail Banking) Apr 2004 to Dec 2006 Role Description • Handled Current Accounts. • Achieve sales targets of self and / or sales force in order to meet the expected sales volumes / revenues. • Achieve cross selling targets of non-assigned products and services to contribute to the revenues and market presence. • Provide market / competitor intelligence and customer feedback for formulating sales plans and tactics. • Develop new markets and customers within the assigned territory to enhance sales volumes. • Create and build customer awareness on new products through mailers, events etc. to prospect business. • Manage key accounts to ensure superior service and customer loyalty. • Supervise sales force by tracking their performance and make recommendations for improving their competence and productivity. Professional Education • Bachelor of Economics (Kannur University, India) 2004. • Diploma in Computer Applications (MS-Office, Excel, Word & PowerPoint). • MCP (Microsoft Certified System Professional). Personal Details Date of Birth : 01-Jun-1983. Nationality : Indian. Passport No : M 9447665. Sex : Male. Marital Status : Married. Languages : English/ Hindi/Tamil/Malayalam. Driving License : Valid UAE Driving License.