Saurav Sharma is seeking a leadership role where he can utilize his skills and experience to help a company exceed goals and honor commitments to customers. He has over 5 years of experience in customer service and support at Amazon.de in IBM Daksh, where he solved customer issues and handled after-sales service. He also worked as a temporary supervisor, managing a team of 15 and providing on-floor training. Saurav holds a diploma in computer science and has completed German language courses.