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Resume - Vilma
- 1. CURRICULUM-VITAE VILMA VINNIEFRED SALDANA Address: 29/79, Arya Nagar, Kuri bhagatasni Housing Board, Basani 1st phase Jodhpur – 342008 Mobile – +91 8086079916 E –mail – saldana.vilma@yahoo.in Skype ID – vilma.saldana2 C a r e e r O v e r v i e w A result oriented professional with nearly 9 Years to continue experience in Housekeeping Operations, Customer Relationship Management, People Management, Vendor Management, & successfully achieved goals under pressure & built housekeeping Team as multiskilled in Hospitality industry. I am working as Executive Housekeeper with Keys Hotel Trivandrum, Kerala. My great work ethic, attention to detail, and my respect for Job is making me more Confident towards my Job Profile. Apart from Housekeeping having experience for the Pre Opening, Renovation, Pest control, Laundry, Horticulture, Uniform design, Type of decoration, Towel arts, Cost control, Team building, Personalized service to guest. Having knowledge for floor care such as Marble (Nobile, Terranova,) Parquet floor. Knowledge of computer to provide me more space to keep my operation smooth and effective. I have done T3 training course from Pimpri Pune. And I have done E-learning Course from Hospitality e- university & keys hotels by online. I have an attitude & always open to learn & change for me nothing is impossible because impossible makes I am Possible. A C A D E M I C A C H I E V E M E N T : P R O F E S S I O N A L A C H I E V E M E N T : S.NO. Degree Year University 1 IHM 2008 KONARK UNIVERSITY,JAIPUR 2 MBA (Hospitality Management) PURSUING K.S.O.U. UNIVERSITY P R O F E S S I O N A L E X P E R I E N C E : Apr 2006 to Oct 2006 S.NO. Degree Year Board/University 1 S.S.C. 1998 RAJASTHAN. BOARD 2 H.S.C. 2000 RAJASTHAN. BOARD 3 B.A. 2006 JNVU UNIVERSITY Jodhpur
- 2. Company : SAROVAR GROUP, Hotel : PARK PLAZA, JODHPUR. City : JODHPUR, Rajasthan Job Position : Industrial Trainee Job Profile : Worked in F&B service, Housekeeping desk, F/Office, Nov 2006 to Mar 2007 Company : Shree Ram International Hotel : Shree Ram International City : Jodhpur, Rajasthan Job Position : Job trainee Worked as Guest Relation Executive Job Profile :  Front Office- Check in, Check out, Reservation.  Housekeeping - Room Making, Desk Handling and Floor scrubbing.  Event management -Party decoration and arrange lots of active for guest. Apr 2007 to Mar 2008 Company : The Bonsai Pvt. Ltd. Hotel : The Corus City : New Delhi Job Position : Housekeeping Supervisor Job Profile :  Marble Polishing of public area and maintain on daily basis.  Handling Minibar consumption report daily and Lost and Found register.  Taking inventories for Linen, glassware and Chinaware used in guest rooms  Knowledge about Carpet leaning and Shampooing.  Responsible for Monthly inventory of linen and equipment done as duty.  Maintaining the standard of cleaning according to hotel standards Apr 2008 to May 2011 Company : The Bonsai Pvt. Ltd. Hotel : The Corus City : New Delhi Job Position : Assistant Housekeeping Manager Job Profile :  Allocation of team members in areas as required and maintaining a schedule of daily cleaning.  Schedules made for extra cleaning and allocation of sections for supervisors and Room attendant.  Monitoring of standard Cleanliness of Rooms and new amenities placed in guest rooms.  Updating and following through the pending maintenance, coordinating with engineering for completion
- 3.  Handling of Everyday Housekeeping operations and coordinating with Front office for blocking of rooms for arrivals.  Effective oversight of the housekeeping staff in the daily operation of the department, including maintaining discipline within the team and maintenance of effective departmental practices to maintain Quality standards.  Meeting deadlines as planned by management for opening of hotel.  Handling efficiently daily operations with minimum staffing. Jan 2012 to Nov 2013 Company : Ranbanga Jodha Hotel Pvt. Ltd. Hotel : Ranbanga Palace City : Jodhpur Job Position : Assistant Housekeeping Manager Job Profile :  Controlling of Inventories of Furniture’s, Equipments and Planning of new guest rooms.  Capital Budgeting for the year and also monitoring of budget for the Housekeeping Department.  Training of Team members on a daily Basis for operations in Housekeeping and also monitoring the progress.  Handling of maintenance defects of renovated guest rooms and Public area of the hotel.  Scheduling for all types of cleaning of the hotel and on special cleaning.  Planning and budgeting the revenues and costs for the Housekeeping department.  Review the monthly business/occupancy reports and develop a work plan  Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc).  Co-ordinate with the Front Office department on releasing of rooms and special guest requests (hard board, flower arrangements etc).  Ensure good physical upkeep, condition of guestrooms and various housekeeping equipment and Co-ordinate with the Engineering department for the repairs and maintenance.  Monitor the aesthetic standards of the hotel which includes flower arrangements, gardens, and interiors etc.  Address any grievance and counseling issues among the department staff.  Coordinate with all vendor & suppliers.  Plan and coordinate the activities of housekeeping supervisors and their crew. Nov 2013 to Mar 2015 Company : Berggruen Hotels Pvt Ltd. Hotel : The Pratap Palace A Keys Resort. City : Ajmer, Rajasthan Job Position : Assistant Housekeeping Manager Job Profile :  Staffing and scheduling of the department and allocation of duties.
- 4.  Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.  Performance Appraisal/ Management of the staff in the department.  Manage the inventory of supplies, linen and equipment and maintain their records.  Up keep of guest rooms & public area  Ensuring smooth coordination between user depts. Such as Front Office, Maintenance, F&B Service, Accounts etc.  Recruitment & Management of the staff in the department in coordination with HR  Lay down service standard regarding cleanliness, amenities & maintenance in rooms, & ensure adherence to these  Preparation of Monthly Reports, Inventories, Indenting& Training Schedules  Handling of Appraisals for team members  Up keeping of the guest rooms &other outlets  Briefing to the supervisors task for the days  Checking of the vip rooms  Preparing daily cost for the day  Preparation of the monthly reports & inventory  Giving training to supervisors & staff  Smooth coordination between all the departments Mar 2015 to till date Company : Berggruen Hotels Pvt. Ltd. Hotel : Keys Hotel Thiruvananthapuram City : Thiruvananthapuram, Kerala Job Position : Housekeeping Manager Job Profile :  Manage the inventory of supplies, linen and equipment and maintain their records  Develops and implements business strategies for housekeeping  Monitors status regularly and adjusts strategies as appropriate  Manages the operation of the housekeeping, public space and laundry areas. Ensures that the rooms and public space areas are spotless and continually restocked and straightened  Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals  Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate  Inspects rooms, public space and back-of-the house areas continually  Determines appropriate staffing levels for forecasted business and schedules employees accordingly  Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis  Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.  Monitors assigned departments with compliance to safety standards
- 5.  Coordinates room availability with the Front Office Manager  Coordinates room maintenance with Engineering  Recruits and selects qualified candidates  Provides employees with the orientation and training needed to understand expectations and perform job responsibilities  Communicates performance expectations and provides employees with on- going feedback  Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential  Ensures that employees provide genuine hospitality and teamwork on an ongoing basis  Uses teamwork to support guests and employees  Seeks opportunities to improve the customer experience by seeking customer feedback, reviewing management reports and developing strategies to improve department and hotel services  Provides employees with the tools, training and environment they need to deliver best Service and teamwork  Preparation of Monthly Reports, Inventories, Indenting& Training Schedules  Preparing daily cost for the day  Handling efficiently daily operations with minimum staffing. E X T R A A C H I E V M E N T :  Certified ‘TRAIN THE TRAINER’ Program. T E C H N I C A L E X P E R I E N C E :  Knowledge in Computer  IDS Software, HMS, RMS Software  Operating system-Window 7  Internet and Email, Power Point P E R S O N A L A B I L I T I E S & S K I L L S :  Reliable and Responsible.  Innovative and able to develop New Ideas.  Convincing skills with a logical mind.  Management skills, work as a team or group leader.  Strongly committed to assigned task.  Hard working, Team player, Positive Attitude and Confident. P E R S O N A L D E T A I L S : Father’s name : Late. Noel Saldana Date of Birth : 29th Nov. 1982 Nationality : Indian Language known : English, Hindi, Konkani Passport No. : G0487904 D E C L A R A T I O N : I hereby declare that all the above mentioned information and Particulars furnished are true to the best of my knowledge and belief.
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