Nupur CHA
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Nupur Jain has over 10 years of experience in hospitality and finance. She is currently the Front Office Manager at Chokhi Dhani Resort in Jaipur, India, where she has worked since 2009 and received appreciation letters twice. She has a Master's degree in Commerce from Rajasthan University and is a Certified Hotel Administrator.
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- 1. Nupur Jain (CHA) Contact Number: +91 9785689689 Email ID: nupur_jain4@yahoo.com Skype ID: nupur.jain522 Executive Summary : I have professional and substantial experience in Hospitality Industry. My interest and motivation in hospitality is reflected from my caring nature and a need for achievement. I have recently acquired the prestigious certification of "Certified Hotel Administrator" from American Hotel & Lodging Institute I was cross- trained in all the departments with suitable amount of time which has really helped me to gain a lot of knowledge, which has helped me in increasing business of my company with help of my team My major strength is my honesty and observation to understand the needs of people as well as the organization where I work Professional Experience : Company Name: Chokhi Dhani Resort, Jaipur, Rajasthan Growth Path: Feb 2009 Mar 2010 GRE(Guest Relation Executive) Mar 2010 - Mar 2013 GRM(Guest Relation Manager) Mar 2013 Till Date FOM (Front Office Manager ) Duration: Feb 2009 Till Date Achievements : During My work tenure I have received appreciation letters twice(would be submitted if required) Job Profile: Trains, cross trains, and retrains all front office personnel. Participates in the selection of front office personnel. Schedules the front office staff. Supervises workload during shifts. Evaluates the job performance of each front office employee. Maintains working relationships and communicates with all departments. Verifies that accurate room status information is maintained and properly communicated. Resolves guest problems quickly, efficiently, and courteously. Updates group information. Maintains, monitors, and prepares group requirements. Relays information to appropriate personnel. Reviews and completes credit limit report. Works within the allocated budget for the front office. Enforces all cash-handling, check-cashing, and credit policies. Conducts regularly scheduled meetings of front office personnel. Upholds the hotel's commitment to hospitality. Prepare performance reports related to front office. Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily. Monitor high balance guest and take appropriate action. Ensure implementation of all hotel policies and rules. Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes. Prepare revenue and occupancy forecasting. Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests managers and other employees. Monitor all V.I.Ps special guests and requests. Maintain required pars of all front office and stationary supplies. Review daily front office work and activity reports generated by Night Audit. Review Front office log book and Guest feedback forms on a daily basis. Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports and tracking logs. Perform other duties as requested by management. Efficient in increasing the revenue of the Resort with support of my team ,ensure that good ARR is maintain
- 2. Company Name: Mahindra & Mahindra Financial Services Ltd, Jaipur, Rajasthan Duration: Aug 2008 Feb 2009 Designation: Back Office Associate (Part Time) Job Profile: Feasibility planning. Training and project resource management Daily reporting and follow ups on all the off-site and in-house projects Company Name: GE Money, Jaipur, Rajasthan Duration: Aug 2005 Aug 2008 Designation: Sales Coordinator Job Profile: Managing schedules and distribution of any sales documentation Negotiating terms with clients and follow ups on sales quotations made by clients Daily reports on the progress made by the sales team Development of goal oriented strategies to bring out the best performance of the team Educational Qualification : 2010 Master of Commerce, Rajasthan University 2008 Bachelor of Commerce, Rajasthan University Additional Qualification : Successfully completed CHA certified degree from (AH&LA Institute) course based on USA. Proficiency with Microsoft Office suite Done My senior Accountant course from ACA- Academy of Computer Accountant. Successfully Completed BSC from Punjab Technical University Interpersonal Skills : Compatible in team environment. Optimistic and helpful Attention to Details Excellent communication skills Interests Travelling Dancing Personal Details : Date of Birth : 31st August 1987 Language Known : English, Hindi, Punjabi Marital Status : Single Present Address : Jaipur Signature :Nupur Jain Date: