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- 1. Jennifer Pain 39 Charles Cullen Parkway, Cayuga, Ontario N0A 1E0 (905) 975-7822 jenpain@bell.net CAREER PROFILE Experienced healthcare professional with an impressive track record of growth in the challenging medical device industry. A mentor, mediator, problem solver and team builder with specific experience in innovation and niche product marketing and product management. Proficient at ensuring the customer perspective is the driving force behind business decisions and activities. General management experience at all levels of the medical device business, including sales & marketing, finance & operations, strategic planning, HR and staff management, RA/QA and compliance. EXPERIENCE Director of Operations & Marketing |Exactech Canada | January 2005 - present Responsible for the overall management of Exactech Canada, a global subsidiary of Exactech, Inc. (Gainesville, FL), with full P&L responsibilities for Canada sales, marketing, business development, RA/QA, Operations, Human Resources and Finance. Management of both direct sales force and national distribution network 揃 Implemented initial set-up of business operations in Canada in 2005 揃 Received the International Achievement Award (2008) for Unit Sales Growth Shoulder for the Americas Regions (1741% growth) 揃 Demonstrated tremendous track record of profitable growth (CAGR of approximately 30% over the past 11 years) 揃 Identified distribution opportunities with a number of viable companies and negotiated possible contracts SALES & MARKETING 揃 Ensure the effective and timely modification of sales & marketing strategies and plans to meet changing market and competitive conditions 揃 Establish and maintain close relationships with KOL, VIP surgeons, Hospital customers; drive a customer- focused ethos within the Canadian operation 揃 Actively develop distribution channels and increase market coverage 揃 Identify business opportunities through RFPs/tenders and complete all necessary tender requirements FINANCE & OPERATIONS 揃 Formulate both short & long-term strategies and business plan for the Canadian operations 揃 Deliver on budgeted annual growth plans to Canada through developing and coordinating the implementation of Exactech's business plan to ensure that proper inventory levels, operating expenses and profit growth objectives are achieved 揃 Ensure all monthly, quarterly and annual management reports are prepared and delivered 揃 Review Exactech's sales forecast on a monthly basis and report on changes required 揃 Manage all day-to-day financial operations, including A/R and A/P responsibilities
- 2. Page 2 HUMAN RESOURCES 揃 Recruit, manage and develop members of the direct team; identify performance improvement plans and appropriate motivation strategies 揃 Organize regular meetings to review performance and team activities to foster company culture RA/QA AND COMPLIANCE 揃 Manage new and existing Medical Device Licenses; ensure MDLs and Medical Device Establishment License are maintained 揃 Manage the Special Access Programme within Canada for unapproved medical devices 揃 Ensure corporate compliance requirements are achieved Product Manager, Total Hips | Stryker Canada | December 2002 December 2004 揃 Management of a $28 million portfolio and development of innovative ideas for increasing Canadian market share of 41% 揃 Develop, implement, monitor and analyze marketing programs for the total hip product line in order to assist in maximizing market share, profit and potential 揃 Develop and manage a complete marketing program for the successful introduction, marketing and sale of total hip implants 揃 Canadian lead for global product development initiatives, development and implementation of global product launches 揃 Product expert and market integration of Modular Revision Hip system 揃 Field sales and customer support and training, including case coverage when required Marketing Associate, Surgical Products | Stryker Canada | November 2001 December 2002 揃 Develop marketing strategies for numerous products (cement/cement mixing systems, lavage, sterishield, heavy duty equipment, OP-1) 揃 Played instrumental role in the introduction and integration of the role of biologics in orthopaedics through the development of marketing strategies and training sessions for sales representatives Sales Coordinator, Knees | Stryker Canada| March 2001 November 2001 揃 Responsible for the organization and coordination of all knee surgeries in Canada through surgery bookings with hospitals and sales representatives 揃 Liaise with sales representatives and materials management staff for managing inventory and ensuring successful and timely completion of all requests with limited resources 揃 Extensive product knowledge of knee systems, appropriate instrumentation and implant requirements based on surgical information provided by hospital or sales representative Clinic Billing Administrator | McMaster University | August 1999 March 2001 揃 Coordinate the set-up of the new Clinic; develop and implement the billing system and policies/procedures 揃 Data compilation for executive reporting, preparation of monthly and semi-annual financial reports, financial budgeting , OHIP and private billing 揃 Liaison with Department of Athletics & Recreation and University administration to introduce the complex billing system 揃 Management of therapists schedules, and supervision of student employees
- 3. Page 3 EDUCATION Center for Continuing Education, McMaster University, 2015 揃 ACC 830 Basic Bookkeeping Online Self Study 揃 achieved grade of A+ Diploma of Occupational Health & Environmental Medicine, McMaster University, 1997 揃 Environmental Toxicology, Cancer, Asthma, Noise, Dust Major Paper: Does a Causal Relationship Exist Between Environmental Tobacco Smoke and Lung Cancer? Liaison, 13, #2 1998, 2-9. Master of Science, Human Biodynamics, McMaster University, 1995 1997 揃 Statistics, Motor Learning, Independent Study Thesis: The Effects of Proactive and Retroactive Demonstrations on Learning Signed Letters - Acta Psychologica, 101 (1999), 79-90. Bachelor of Kinesiology with a Minor in Anthropology, McMaster University, 1991 1995 揃 Exercise Physiology, Anatomy, Biomechanics, Psychological/Social Aspects of Sport PROFESSIONAL DEVELOPMENT 揃 2015 - 5S Training, Exactech 揃 2014 present Team Leader Exchange, Exactech 揃 2012 - Oz Principle Training, Exactech 揃 2007 Exactech U product & sales training 揃 2005 Exactech U product & sales training 揃 2004 Member of Stryker Canadas Women in Leadership 揃 2004 Reconstructive Products Sales School (Stryker Corporation) 揃 2002 - Product & Sales Training for OP-1 Implant (Stryker Corporation) 揃 2001 Women of Influence Luncheon Series attendee (Toronto) ACHIEVEMENTS & EXTRACURRICULAR ACTIVITIES 揃 Volunteer Team Manager for Caledonia District Minor Hockey Association 2013 present 揃 Volunteer Coach for Haldimand Youth Soccer Club 2007 present 揃 Stryker Canada Service Excellence Award 2001 揃 McMaster University Female Athlete of the Year 1998 揃 Marauder Scholar for achievement in academics and athletics 1997 1998 揃 McMaster University Deans Honour List 1993 1995 PERSONAL INTERESTS 揃 Family; spending time with my husband and two sons (13, 10) 揃 Sports..all sports!