ºÝºÝߣ

ºÝºÝߣShare a Scribd company logo
Christopher L. Austin
1309 Dawn Ave, Sylvan Beach, NY13157
Email: cla5698@rit.edu, Phone: (315) 761-8558
Summary
Experienced manager with strong analytical and problem solving skills, a diverse background in marketing and leadership in both an office and
retail environment, and a track record of improving customer and associate satisfaction.
Experience
Tops Friendly Markets
Customer Operations Manager – Syracuse, NY August 2012-Present
 Directly Responsible for operations of the front end, service desk, HR, and payroll functions of the store
 Enhanced the quality of staff by conducting thorough interviews with applicants
 Implemented an extensive orientation program for new hires to better prepare them for success
 Improved overall impact of front end operations in relation to financial impact and customer service/satisfaction
Kmart
Assistant Store Manager- Herkimer, NY March 2010- August 2012
 Implemented corporate merchandising, operations, and HR programs and directives
 Controlled and reduced expenses
 Assisted store manager in establishing priorities
 Ensured high levels of customer service were maintained
P &C Foods
Management Intern, Assistant Scan Coordinator, Office Clerk, Cashier- Canastota, NY September 2002- April 2010
 Completed transactions with customers
 Supervised and coordinated cashier activities
 Observed the day to day operations and responsibilities of each department with the department managers
 Created and oversaw pricing signs and displays
Keuka College
Resident Hall Assistant (RA) – Keuka Park, NY August 2005- May 2008
 Enforced campus policies and procedures to ensure a safe living environment for students
 Served as a liaison and extension between Student Affairs and students
 Created resident programs and activities to engage students in college life
 Maintained and recorded confidential paperwork and reports
Keuka College
Marketing Assistant – Keuka Park, NY August 2007- December 2007
 Conducted market research on the use of technology in higher education marketing
 Produced the monthly alumni e-mail newsletter
 Created several e-mails targeting specific students
Koenig & Selzer Asset Management Group
Marketing Intern – Manlius, NY June 2007- August 2007
 Organized a multi-phase direct marketing campaign
 Completed portfolio reviews and analysis for clients
 Conducted a direct marketing telephone campaign
Education
Rochester Institute of Technology (RIT)
Rochester, NY August 2008-August 2015
 M.S. Management, Global Track
Keuka College
Keuka Park, NY August 2004- May 2008
 Bachelor of Science in Management and Marketing (dual major)
 President’s Leadership Circle, George H. Ball Achievement Award, Campus Activities Board, Concert Committee, Student Senator

More Related Content

What's hot (18)

Resume_Steph_Courville
Resume_Steph_CourvilleResume_Steph_Courville
Resume_Steph_Courville
Stephanie Courville
Ìý
Resume 2014 (1) (2).docx (1)
Resume 2014 (1) (2).docx (1)Resume 2014 (1) (2).docx (1)
Resume 2014 (1) (2).docx (1)
Erin Salusky
Ìý
ResumeMMG
ResumeMMGResumeMMG
ResumeMMG
Mary Grover
Ìý
Eric Lake's Resumes
Eric Lake's ResumesEric Lake's Resumes
Eric Lake's Resumes
Eric Lake
Ìý
2015 resume
2015 resume2015 resume
2015 resume
Andrew Sommerman
Ìý
Resume
ResumeResume
Resume
Mingming Jiang
Ìý
Lowes Resume 6_21_16
Lowes Resume 6_21_16Lowes Resume 6_21_16
Lowes Resume 6_21_16
Angela Painter
Ìý
PLresume2016
PLresume2016PLresume2016
PLresume2016
Phil Lawson
Ìý
Resume for Mario Rico nci
Resume for Mario Rico nciResume for Mario Rico nci
Resume for Mario Rico nci
Mario Rico
Ìý
ericadamsresume
ericadamsresumeericadamsresume
ericadamsresume
Eric Adams
Ìý
Shane Brumett Resume_December 2015
Shane Brumett Resume_December 2015Shane Brumett Resume_December 2015
Shane Brumett Resume_December 2015
Shane Brumett
Ìý
Chris Murray resume 2016
Chris Murray resume 2016Chris Murray resume 2016
Chris Murray resume 2016
Christopher Murray
Ìý
Resume
ResumeResume
Resume
Ji Man Kim
Ìý
Resume1.docx (1)
Resume1.docx (1)Resume1.docx (1)
Resume1.docx (1)
Ti'Fani Law
Ìý
grossbresume
grossbresumegrossbresume
grossbresume
Gross Bridget
Ìý
Michael Bonello newest
Michael Bonello newestMichael Bonello newest
Michael Bonello newest
Michael Bonello
Ìý
Noel resume 11-30-16
Noel resume 11-30-16Noel resume 11-30-16
Noel resume 11-30-16
Noel Gonzales
Ìý
JAMIE_DOOGAN_CV[1]
JAMIE_DOOGAN_CV[1]JAMIE_DOOGAN_CV[1]
JAMIE_DOOGAN_CV[1]
Jamie Doogan
Ìý
Resume 2014 (1) (2).docx (1)
Resume 2014 (1) (2).docx (1)Resume 2014 (1) (2).docx (1)
Resume 2014 (1) (2).docx (1)
Erin Salusky
Ìý
Eric Lake's Resumes
Eric Lake's ResumesEric Lake's Resumes
Eric Lake's Resumes
Eric Lake
Ìý
Lowes Resume 6_21_16
Lowes Resume 6_21_16Lowes Resume 6_21_16
Lowes Resume 6_21_16
Angela Painter
Ìý
PLresume2016
PLresume2016PLresume2016
PLresume2016
Phil Lawson
Ìý
Resume for Mario Rico nci
Resume for Mario Rico nciResume for Mario Rico nci
Resume for Mario Rico nci
Mario Rico
Ìý
ericadamsresume
ericadamsresumeericadamsresume
ericadamsresume
Eric Adams
Ìý
Shane Brumett Resume_December 2015
Shane Brumett Resume_December 2015Shane Brumett Resume_December 2015
Shane Brumett Resume_December 2015
Shane Brumett
Ìý
Chris Murray resume 2016
Chris Murray resume 2016Chris Murray resume 2016
Chris Murray resume 2016
Christopher Murray
Ìý
Resume1.docx (1)
Resume1.docx (1)Resume1.docx (1)
Resume1.docx (1)
Ti'Fani Law
Ìý
Michael Bonello newest
Michael Bonello newestMichael Bonello newest
Michael Bonello newest
Michael Bonello
Ìý
Noel resume 11-30-16
Noel resume 11-30-16Noel resume 11-30-16
Noel resume 11-30-16
Noel Gonzales
Ìý
JAMIE_DOOGAN_CV[1]
JAMIE_DOOGAN_CV[1]JAMIE_DOOGAN_CV[1]
JAMIE_DOOGAN_CV[1]
Jamie Doogan
Ìý

Viewers also liked (12)

IBM Global Sales School _Certificate_Graduation
IBM Global Sales School _Certificate_GraduationIBM Global Sales School _Certificate_Graduation
IBM Global Sales School _Certificate_Graduation
Laura Muñoz Riaño
Ìý
Tarea 1.1 grupo de alimentosTarea 1.1 grupo de alimentos
Tarea 1.1 grupo de alimentos
ibercasteller
Ìý
ASAP Facility Word 010516
ASAP Facility Word 010516ASAP Facility Word 010516
ASAP Facility Word 010516
Bob Galle
Ìý
Posturi restrangere activitate sedinta publica arges 07.03.2016 edu.ro.
Posturi restrangere activitate sedinta publica arges 07.03.2016 edu.ro.Posturi restrangere activitate sedinta publica arges 07.03.2016 edu.ro.
Posturi restrangere activitate sedinta publica arges 07.03.2016 edu.ro.
sparkss
Ìý
Naše škola
Naše školaNaše škola
Naše škola
Vašek Fišer
Ìý
What do you wear
What do you wearWhat do you wear
What do you wear
Becca Dupree
Ìý
Agile Tassen_V2
Agile Tassen_V2Agile Tassen_V2
Agile Tassen_V2
Pawara Soh
Ìý
Fys pic analysis
Fys pic analysisFys pic analysis
Fys pic analysis
TheSpieg
Ìý
Andrew and steven's  french projectAndrew and steven's  french project
Andrew and steven's french project
boubou29
Ìý
Charte edito blogsCharte edito blogs
Charte edito blogs
Caroline Michel
Ìý
Sajjad - resume
Sajjad - resumeSajjad - resume
Sajjad - resume
Sajjad Ahmed Khuhro
Ìý
¿Cómo hacer una presentación?¿Cómo hacer una presentación?
¿Cómo hacer una presentación?
Ruben GR
Ìý
IBM Global Sales School _Certificate_Graduation
IBM Global Sales School _Certificate_GraduationIBM Global Sales School _Certificate_Graduation
IBM Global Sales School _Certificate_Graduation
Laura Muñoz Riaño
Ìý
Tarea 1.1 grupo de alimentosTarea 1.1 grupo de alimentos
Tarea 1.1 grupo de alimentos
ibercasteller
Ìý
ASAP Facility Word 010516
ASAP Facility Word 010516ASAP Facility Word 010516
ASAP Facility Word 010516
Bob Galle
Ìý
Posturi restrangere activitate sedinta publica arges 07.03.2016 edu.ro.
Posturi restrangere activitate sedinta publica arges 07.03.2016 edu.ro.Posturi restrangere activitate sedinta publica arges 07.03.2016 edu.ro.
Posturi restrangere activitate sedinta publica arges 07.03.2016 edu.ro.
sparkss
Ìý
What do you wear
What do you wearWhat do you wear
What do you wear
Becca Dupree
Ìý
Agile Tassen_V2
Agile Tassen_V2Agile Tassen_V2
Agile Tassen_V2
Pawara Soh
Ìý
Fys pic analysis
Fys pic analysisFys pic analysis
Fys pic analysis
TheSpieg
Ìý
Andrew and steven's  french projectAndrew and steven's  french project
Andrew and steven's french project
boubou29
Ìý
Charte edito blogsCharte edito blogs
Charte edito blogs
Caroline Michel
Ìý
¿Cómo hacer una presentación?¿Cómo hacer una presentación?
¿Cómo hacer una presentación?
Ruben GR
Ìý

Similar to Resume-Christopher_Austin (20)

GMiltonCV
GMiltonCVGMiltonCV
GMiltonCV
GennaMichelle Milton
Ìý
lumigon CV
lumigon CVlumigon CV
lumigon CV
Naruemol Rungpattanachaikul
Ìý
Resume General 09.Sept.15
Resume General 09.Sept.15Resume General 09.Sept.15
Resume General 09.Sept.15
Jessica Martin
Ìý
Kevin Whites Professional Resume1 (2)
Kevin Whites Professional Resume1 (2)Kevin Whites Professional Resume1 (2)
Kevin Whites Professional Resume1 (2)
Kevin White
Ìý
MashaResumev.1
MashaResumev.1MashaResumev.1
MashaResumev.1
Mariya Clay M.A.
Ìý
Anthony Moore Resume 4-17-16
Anthony Moore Resume 4-17-16Anthony Moore Resume 4-17-16
Anthony Moore Resume 4-17-16
Anthony Moore
Ìý
Nyekachi's resume
Nyekachi's resumeNyekachi's resume
Nyekachi's resume
Nyekachi Echeonwu
Ìý
Jamie Resume
Jamie ResumeJamie Resume
Jamie Resume
Jamie Dellasala
Ìý
Laura washington résumé
Laura washington  résuméLaura washington  résumé
Laura washington résumé
Laura W. Parchment
Ìý
Laura Washington -Résumé
Laura Washington -RésuméLaura Washington -Résumé
Laura Washington -Résumé
Laura W. Parchment
Ìý
ACG2016
ACG2016ACG2016
ACG2016
Angela Gomez
Ìý
Kornelakis, nora. resume
Kornelakis, nora. resumeKornelakis, nora. resume
Kornelakis, nora. resume
Nora Kornelakis
Ìý
H Conrad Resume 2015
H Conrad Resume 2015H Conrad Resume 2015
H Conrad Resume 2015
Heather Conrad
Ìý
(Resume) Christopher E Norman
(Resume) Christopher E Norman(Resume) Christopher E Norman
(Resume) Christopher E Norman
Christopher Noran
Ìý
MAUVIA MCGLASHAN UPDATED RESUME 2016
MAUVIA MCGLASHAN UPDATED RESUME 2016MAUVIA MCGLASHAN UPDATED RESUME 2016
MAUVIA MCGLASHAN UPDATED RESUME 2016
Mauvia Mcglashan
Ìý
Jarred Johnson Resume
Jarred Johnson  Resume Jarred Johnson  Resume
Jarred Johnson Resume
Jarred Johnson
Ìý
Melanie DeSchutter - General Resume
Melanie DeSchutter - General ResumeMelanie DeSchutter - General Resume
Melanie DeSchutter - General Resume
Melanie DeSchutter
Ìý
Resume
ResumeResume
Resume
jason moore
Ìý
Sherie Gervais Resume
Sherie Gervais ResumeSherie Gervais Resume
Sherie Gervais Resume
Sherie Gervais
Ìý
Fagan Davs III Resume (1)
Fagan Davs III Resume (1)Fagan Davs III Resume (1)
Fagan Davs III Resume (1)
Fagan Davis III
Ìý
Resume General 09.Sept.15
Resume General 09.Sept.15Resume General 09.Sept.15
Resume General 09.Sept.15
Jessica Martin
Ìý
Kevin Whites Professional Resume1 (2)
Kevin Whites Professional Resume1 (2)Kevin Whites Professional Resume1 (2)
Kevin Whites Professional Resume1 (2)
Kevin White
Ìý
Anthony Moore Resume 4-17-16
Anthony Moore Resume 4-17-16Anthony Moore Resume 4-17-16
Anthony Moore Resume 4-17-16
Anthony Moore
Ìý
Laura washington résumé
Laura washington  résuméLaura washington  résumé
Laura washington résumé
Laura W. Parchment
Ìý
Laura Washington -Résumé
Laura Washington -RésuméLaura Washington -Résumé
Laura Washington -Résumé
Laura W. Parchment
Ìý
Kornelakis, nora. resume
Kornelakis, nora. resumeKornelakis, nora. resume
Kornelakis, nora. resume
Nora Kornelakis
Ìý
H Conrad Resume 2015
H Conrad Resume 2015H Conrad Resume 2015
H Conrad Resume 2015
Heather Conrad
Ìý
(Resume) Christopher E Norman
(Resume) Christopher E Norman(Resume) Christopher E Norman
(Resume) Christopher E Norman
Christopher Noran
Ìý
MAUVIA MCGLASHAN UPDATED RESUME 2016
MAUVIA MCGLASHAN UPDATED RESUME 2016MAUVIA MCGLASHAN UPDATED RESUME 2016
MAUVIA MCGLASHAN UPDATED RESUME 2016
Mauvia Mcglashan
Ìý
Jarred Johnson Resume
Jarred Johnson  Resume Jarred Johnson  Resume
Jarred Johnson Resume
Jarred Johnson
Ìý
Melanie DeSchutter - General Resume
Melanie DeSchutter - General ResumeMelanie DeSchutter - General Resume
Melanie DeSchutter - General Resume
Melanie DeSchutter
Ìý
Sherie Gervais Resume
Sherie Gervais ResumeSherie Gervais Resume
Sherie Gervais Resume
Sherie Gervais
Ìý
Fagan Davs III Resume (1)
Fagan Davs III Resume (1)Fagan Davs III Resume (1)
Fagan Davs III Resume (1)
Fagan Davis III
Ìý

Resume-Christopher_Austin

  • 1. Christopher L. Austin 1309 Dawn Ave, Sylvan Beach, NY13157 Email: cla5698@rit.edu, Phone: (315) 761-8558 Summary Experienced manager with strong analytical and problem solving skills, a diverse background in marketing and leadership in both an office and retail environment, and a track record of improving customer and associate satisfaction. Experience Tops Friendly Markets Customer Operations Manager – Syracuse, NY August 2012-Present  Directly Responsible for operations of the front end, service desk, HR, and payroll functions of the store  Enhanced the quality of staff by conducting thorough interviews with applicants  Implemented an extensive orientation program for new hires to better prepare them for success  Improved overall impact of front end operations in relation to financial impact and customer service/satisfaction Kmart Assistant Store Manager- Herkimer, NY March 2010- August 2012  Implemented corporate merchandising, operations, and HR programs and directives  Controlled and reduced expenses  Assisted store manager in establishing priorities  Ensured high levels of customer service were maintained P &C Foods Management Intern, Assistant Scan Coordinator, Office Clerk, Cashier- Canastota, NY September 2002- April 2010  Completed transactions with customers  Supervised and coordinated cashier activities  Observed the day to day operations and responsibilities of each department with the department managers  Created and oversaw pricing signs and displays Keuka College Resident Hall Assistant (RA) – Keuka Park, NY August 2005- May 2008  Enforced campus policies and procedures to ensure a safe living environment for students  Served as a liaison and extension between Student Affairs and students  Created resident programs and activities to engage students in college life  Maintained and recorded confidential paperwork and reports Keuka College Marketing Assistant – Keuka Park, NY August 2007- December 2007  Conducted market research on the use of technology in higher education marketing  Produced the monthly alumni e-mail newsletter  Created several e-mails targeting specific students Koenig & Selzer Asset Management Group Marketing Intern – Manlius, NY June 2007- August 2007  Organized a multi-phase direct marketing campaign  Completed portfolio reviews and analysis for clients
  • 2.  Conducted a direct marketing telephone campaign Education Rochester Institute of Technology (RIT) Rochester, NY August 2008-August 2015  M.S. Management, Global Track Keuka College Keuka Park, NY August 2004- May 2008  Bachelor of Science in Management and Marketing (dual major)  President’s Leadership Circle, George H. Ball Achievement Award, Campus Activities Board, Concert Committee, Student Senator