Christopher L. Austin has over 10 years of experience in marketing and management roles. He is currently the Customer Operations Manager at Tops Friendly Markets, where he oversees store operations and has improved customer satisfaction. Prior to this role, he held assistant manager positions at Kmart and various roles at P&C Foods, gaining experience in retail operations, marketing, and customer service. He holds an M.S. in Management from RIT and a B.S. in Management and Marketing from Keuka College.