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Edgardo Guillen is seeking an engineering position utilizing his engineering and computer skills. He has technical skills in engineering, IT systems, Microsoft Office, Matlab, AutoCAD, and C++. He is fluent in English and Spanish and is currently pursuing a B.S. in Electrical Engineering at NJIT, with a concentration in Control and Power Systems. He has worked full-time at RR Donnelley since 2015 as a Digital Print Operator and previously as a Team Leader/Light Equipment Operator. He also worked part-time at UPS as a Package Handler.
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Nathan McKenzie is seeking a customer service or help desk role. He has over 10 years of experience in various help desk and IT support roles, including for Artech Information Systems, Plumchoice, EasyTech at Staples, and Geek Squad at Best Buy. He has strong technical troubleshooting skills and experience resolving a wide variety of IT issues. He also has leadership experience as a general manager and served for 5 years in the US Army, where he held roles in intelligence analysis, Arabic language translation, and military administration.Resume_Fall_2016__Updated_resume_
- 1. EDGARDO GUILLEN 471 MadisonAvenue,Apt 4F Elizabeth,NewJersey,07201 eg94@njit.edu 201-496-7078 OBJECTIVE: To obtain a challenging engineering position and make a positive impact by utilizing my engineering and computer skills. SKILLS: Technical: comprehensive Engineering, up-to-date IT systems, and Microsoft Office: Word, PowerPoint, Excel, Access; also proficient in software such as Matlab, AutoCAD, and C++. Languages: fluency in English and Spanish EDUCATION: Currently enrolled in 4th academic year toward B.S. Electrical Engineering at NJIT, Newark, NJ; Graduation: May 2017; current GPA: 3.08 Concentration in Control and Power Systems. Certification in Fundamental of Networking by MicrosoftJanuary 2016 Member of the Society of Hispanic Professional Engineers (SHPE) at NJIT, and Phi Theta Kappa (Honor Society) at HCCC; Employee of the Month- September 2011 at RR Donnelley. WORK EXPERIENCE: Full-time (40hrs/week while full-time student) RR Donnelley, West Caldwell, NJ (Communication service provider) Digital Print Operator, Printing Department August 2015-Present Work closely with the customer service team to ensure great service for our clients. Operates hi-tech printers from Xerox model Docutech 180 HLC. Setup, program and release jobs from the print queue. (80 files total 80,000 impressions per day) Monitor quality of job output for accuracy and image quality. Problem-solve the equipment, diagnose any issues, and correct operating problems affecting the quality control and timeliness of the service, product or function. RR Donnelley, WestCaldwell, NJ (Communication service provider) June 2008- July 2015 Team Leader/Light Equipment Operator Report any issue presented in the area to the managers or supervisor, and find a solution to it. Operate Piney Bowes Meter machine, perform all updates and check for all technical issues to ensure high-quality control such as ink color, printing format, and internet connection. Assist other co-workers and act as technical Trouble Shooter for any equipment issue such as cleaning the printer, setting the proper functions to assure optimal performance of equipment. Selected to act as Trainer for all new hires on how to operate all Metering equipment and perform correct functions. UPS, Secaucus, NJ (shipping company) Package Handler (part-time) June 2013- November 2013 Operate and set scanner with the correct destination for packages that need to be delivered to destinations nationwide. Identify dangerous packages such as chemicals, flammables etc. in order to handle them with special procedures such as registering them in the scanner and to inform drivers; specially trained. Follow detailed instructions in scanners such as holds or other messages to ensure an efficient and fast customer service.