ResumeKY
- 1. Emily Tabor Mayfield, KY Cell Phone: 270-804-3883 Email: emma802@gmail.com OBJECTIVE Seeking a challenging and rewarding position that will utilize my excellent customer service and computer skills to help achieve steady growth and success. Languages Fluent in both Spanish and English. WORK HISTORY January 2016 September 2016 Security Officer Clark Security, Evansville, IN Patrol grounds indoors & outdoors. Check employee badges Check temperatures of refrigerated trailers Assist Chief Officer when needed Oct 2014 March 2015 Customer Advocate Teletech, Paducah, Kentucky Answer incoming calls to assist Blue Cross Blue Shield members Assist members with questions regarding Benefits and Claims HIPPA Verification Take online ACH Payments Set up Automatic ACH Payments Redirect, Transfer and Conference calls to proper areas when needed. Aug 2010 Oct 2014 Pet Trainer/Customer Service - PetsMart, Schereville, Indiana Instruct Obedience classes from Puppy through Advance training Work registers when needed Help on sales floor with product purchases and information Assist Customers with a variety of questions and needs Assist managers when and where needed Stocking, Pricing, and various retail assignments Assist with giving tours to school and girl scout troops July 2010 February 2011 Receptionist /Customer Service - Visicall Cafe, Nashville, Tennessee General Customer Service with Spanish speaking clients Answering phones Setting up video conferencing calls Maintain Computers, perform installs and upgrades to software October 2009 November 2010 Laundry Mat Attendant/Customer Service Harding Coin Laundry, Nashville, Tennessee Assist customers with proper machine operation Keep facility clean and free of clutter Answer phones in a pleasant, professional manner Wash, Dry and Fold for drop off service Keep vending machines stocked
- 2. October 2008 December 2008 (Seasonal Only) HR Assistant/ Office Assistant -The Salvation Army, Nashville, Tennessee Translate for Spanish speaking residents applying for Angel Tree Assistance Answer and field incoming phone calls Assist in filling out applications Verifying applicants income, residence, spelling and other relevant information Filing applications Prepare tags for distribution Assist when and wherever directed by management April 2008 June 2008 Inside Sales Customer Representative - Precision Tools Service, Nashville, Tennessee Process customer purchase orders and RFQs (Request For Quotation) using TKS Global database Assist customers with information regarding pricing, item specifications, changes in order status, and delivery times Generate and mail customer invoices Communicate with parent company in Japan to obtain pricing, product information, order status, and delivery times Calculate customer pricing based on wholesale costs and discount codes obtained from vendor online databases Answer telephone calls and emails in a professional and courteous manner Assist management with special tasks and projects as instructed Operated various office equipment (PC, scanners, printers, fax machines, etc) o Shipping and receiving (UPS Worldship, USPS) April 2006 March 2008 Front End Coordinator/Customer Service Desk - CompUSA, Brentwood, Tennessee Verify start-of-day cash balance in registers and safe Reconcile opening cash balances with closing statements from previous day Investigate cash and order discrepancies Count end-of-day cash and checks in preparation for daily deposit Assist customers with in-store financing and credit applications Process and categorize merchandise returns Assist customers with technical questions via telephone and in person Assisted Spanish speaking customers when needed Supervised front end cashiers Assisted Front End Manager with scheduling and daily tasks November 2004 April 2006 Customer Service Representative - Hollywood Video, Franklin, Tennessee Work front-end cash registers Greet customers in a courteous and helpful manner Assist customers with product selection and information Answer telephone calls in a courteous and helpful manner EDUCATION Microcomputer Specialist in Computer Operations Technology Tennessee Technology Center, McKenzie, Tennessee Graduation date: June 2004 Certified Nurses Assistant Oak Manor Retirement Center Nursing Program Completed 3 month course. (License expired)
- 3. CERTIFICATIONS AND LICENSES Certified PC Operator Tennessee Technology Center, McKenzie, Tennessee 揃 Proficient with Windows XP, Vista and Windows 7 Professional, Windows 10 揃 Able to install, setup and maintain desktops and laptops with Windows OS as well as other programs 揃 Basic knowledge of various MS Office software applications (Word, Excel, etc.) 揃 Advanced knowledge of internet, email and various other web-based sites and how they are used Certified PC Hardware Technician Tennessee Technology Center, McKenzie, Tennessee 揃 Able to diagnose and repair most PC hardware issues 揃 Virus and spy ware diagnoses and removal 揃 Install, and set up most hardware, drivers and software 揃 Can install and operate scanners, external/internal hardware and various other PC equipment 揃 Basic networking skills 揃 Advanced knowledge of building and upgrading Personal Computers Certified Nurses Assistant Oak Manor Retirement Center, McKenzie, Tennessee (License Expired) HONORS AND ACTIVITIES Student Class Representative Tennessee Technology Center, McKenzie, Tennessee Girl Scout Troop Leader, McKenzie, Tennessee * Positions working as Certified Nurses Aid: Oak Manor Nursing Home (McKenzie, TN) McKenzie Retirement Center (McKenzie, TN) **Positions with animal related jobs and or volunteer work are as listed: Kennel Attendant for My Second Home Boarding Facility Franklin, TN (10/2003) Veterinarian Assistant/Recpetionist for Archer Animal Hospital Chicago, IL (1993) Dog Training Instructor and Director of Training for Gage Park All-Breed Dog Training Group Chicago, IL (1990-1993)