Resume_Updated
- 1. IBRAHIMA CAMARA 8121 Cole Wood Boulevard, Indianapolis, Indiana 46239 Phone: (317) 701-7699 E-Mail: iboucamara@gmail.com Objectives To obtain a position that utilizes my technical, communication, and leadership skills and affords opportunity to gain experience in Computer Engineering Technology and Management. Experience Tier 2 Analyst - Salesforce.com (Marketing Cloud) 03-2015 to Present n On a daily basis troubleshoot customer issues related to the Marketing Cloud products line. n Train, explain products functionalities to clients and find issues root causes n Support mainly FRENCH speaking clients during and after their onboarding process. n Clearly communicate new releases to clients and help them cope with the products perpetual evolutions. Area Manager - Parking Services, Indianapolis International Airport 09-2012 to 02-2015 n Manage daily Premium parking activities n Process payroll n Establish schedules n Implement work policies n Collaborate with the Indianapolis Airport Authority parking services Internet Service Manager - MouNa Group Technology, Conakry, Guinea 10-2003 to 02-2007 n VSAT Antenna Setup n Point-to-point Internet Access setup n Wired and wireless local area Network setup n Oversaw development and Implementation of a new Business Center n Managed daily a team of 20 technicians and engineers n Supervised several milestones projects with fortune 500 companies n Collaborated with the company CEO in implementing new products and strategies Education Purdue School of Engineering & Technology, IUPUI, Indianapolis, IN 08-2009 to 12-2013 Bachelor of Science in Computer Engineering Technology GPA: 3.37 Core Courses: Introduction to Circuit Analysis -Digital Fundamentals -Computer Communication -Data Management - Telecommunications - Human Behavior in Organizations -Introduction to Microprocessors - Real-time Digital Signal Processing - Intro to Website design HTML PHP - Automation and Process Control - Ethic and leadership - Leadership in Global Workforce - Introduction to Microprocessors Real-time Digital Signal Processing Intro to Website design HTML PHP Automation and Process Control Ethic and leadership in Global Workforce IT-Sup Casablanca, Morocco 08-2000 to 07-2002 Computer Technician SKILLS Software Packages: Microsoft Word, Excel, PowerPoint and Publisher, Access Programming Languages: C++, Java, Visual Basic, PHP, C#, SQL, HTML Multilingual: Fluent in French and English and 3 other African languages