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Contact +971524899220 Alternative 971557249028
Email atifayub125@gmail.com
MUHAMMAD ATIF
RETAIL SALES & CUSTOMER SERVICES
+971524899220 atifayub125@gmail.com
Career summary
An experienced sales & customer serviceprofessional who is a
confident communicator across multiplelevels and alwaysputthe
customers first.Atif has a longtrack record of exceeding his
customers' expectations and of improvingcustomer relationships.
Havinga professional appearanceand a respectful,business -like
manners, Atif is a serviceorientated professional who is very
confident when handlingenquiries,complaints,and
communications. Atif has exceptional verbal communication skills
that he uses effectively to deal with difficult and dissatisfied
customers. Atif always work hard to ensure that customers have a
positiveexperience, and uses feedback to gain a better
understandingof what they really want.
Work experience
ADVANCE TELECOME PAKISTAN
RETAIL SALES REPRESENTATIVE FEB 2014-DEC 2015
Responsible forsellingproducts,merchandise,andservices
ina retail setting,suchaselectronics,mobilephones,
laptops,PCand windowsinstallation.
 Sell specificproductsandservicestoconsumers.
 Sellingmobile phonesLaptops&accessories toexceeds
sales& profittargets.
 Explaindifferentcustomizable features.
 Processordersinpersonand overthe phone.
 Checkinventorytoensure productisinstock.
 Collectandresearchinformationneededtoidentifyand
resolve problematicsituations.
 Keepingandupdatingrecordsof customer’s profile.
 Manage salesandsupervise all salesfunctionsinstore.
 MarketingCompanyproducts& servicesandexecuting
deals.
 Implementall salesandmarketingobjectivesinstore.
CALL CENTER PAKISTAN
CLIENT SERVICES EXECUTIVE CSR jun– JAN 2014
As part of the team myresponsibilityistotargetUSA home
basedcustomersandleadthemto close a sale.All sales
processedviatelephone andemail.
 Turningcomplaintsintoopportunities.
 Providingprospectcustomers informationregarding
solarpanelsandleadthemto close the sale.
 Explainingbenefitsof renewable energyandcost
efficiency
 Maintainingupto date paperand computerbasedfiles
Key skills
AREAS OF EXPERTISE
 Data collection  Accounting
 Marketing  Telephone handling
 Customer solutions  interpersonal skills
 sales  MS Excel
CUSTOMER SERVICE SKILLS
 Always looking at different ways to improve
the servicegiven to customers. 
 Understandingthe needs of callers. 
 Knowledge of administrativeprocedures. 
 Can handle criticism, put-downs, arrogance,
persistenceor patronizing behaviors.

 Able to create a positively memorable
serviceexperience. 

 Jugglingadministration tasksand reception
duties effectively. 
 Able to control my tone of voice. 
 Proficientin the use of Microsoft Office tools.
 Able to work on ERP accounting software such as
tally sage50 and can learn more. 
 Strong organisational and prioritisation skills. 

 Developed keyboard skills and able to accurately
input information into databases. 
PERSONAL SKILLS
 Can speak fluently English Urdu & pashtu
 Identifyinga customer’s individual needs. 
 Dealingwith challenges. 
 Ableto handlecomplaints and difficultsituations. 
 Can work with minimal supervision. 
 A motivated team player. 
 Assertive techniques to manage
difficultbehaviors.

 Professional and friendly atall times with
great energy and enthusiasm. 

 Committed to equal opportunities and anti-
discriminatory practices.
 Visa status
 Tourist90 days - Expiry 19 April 2016
 NationalityPakistani
 Passport# Ak1482911
 Availability: Can join immediately
 Address Hamriya deira Dubai UAE

Contact +971524899220 Alternative 971557249028
Email atifayub125@gmail.com
 and administrative systems.
 Achievingdailysalestarget.

Ufone Telecomfranchise – CUSTOMER SERVICE REPRESENTATIVE - PAKISTAN
August2012– may (2013) Responsible forprovidingcustomerservices sellingnew connectionsandhandling
customercomplaintsandquireseitherface toface via telephone oremail.

 Respondingtoall requestsforinformation/enquiriesquickly. 
 Solvingcustomerservice problems. 

 Dealingefficientlywithquestionsand queriesfromcustomers.
 Gettingan encouragingfeedbackfromcustomersonthe service theyhave received.
 Maintainingupto date paperand computerbasedfilesandadministrative systems.
 Processingorders,forms,applicationsandrequestsforinformation
 Receivingandprocessingcashpayments. 
 Handlingcomplex queriesandcomplaints. 
National bank of Pakistan
Customerservices –Accountsopenings –Remittances
Internship (1year)
Thispositionwasmyinternshipaspartof mybachelor’s degree.AtthispositionIworkedatdifferentsection
accounts openingsection.Remittancessection
 Handlingnewcustomersandopeningtheiraccounts
 Checkingcustomerseligibilityandfinancial prove
 Dealingefficientlywithquestionsandqueriesfrom customers.
 Directingrequestsandunresolvedissuestoothercolleagues.
 Workedinremittancesofferingcustomersservicesof DDTT and online transfers.
 Issuingcheque booksonce customersaccountopened.
 WorkedinEOBI Section,Enrollingthe customers’personalprofile inledgerwhengivingthempensions.
 Handlingobjectionsprofessionally.
ACADEMIC QUALIFICATIONS
BBA (Marketing+Finance) 2008-2012 PrestonUniversity,Pakistan
HSSC (science) 2005-2007 Board of Intermediate &Secondary
Education.
SSC (science) 2004-2005 Board of Intermediate & Secondary
Education.
References
Referenceswill be providedopenrequest

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RETAIL SALES AND CUSTOMER SERVICES - ATIF - BBA

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