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Lisa Doyle Faircloth, FCLA
9100 E. Lonesome Valley Rd
Prescott Valley, Az 86315
Phone Number: 928-951-0824
*lisadoyle2001@hotmail.com*
Career Highlights
37 + years in insurance business Sr. Fraud Investigator-SIU
Sr. Claim Adjuster-All Lines Litigation Supervisor
Management Skills
*Superior written & oral communication and negotiations skills at all levels
*Excellent problem resolution skills with detailed process thinking
*Proven leadership, management and employee development skills
*Professional negotiator, investigator and claim professional on cases for Public Entity, Law Enforcement,
EPLI, large brokerage accounts, general liability, auto, mental health, New York Labor Law, Umbrella
and Excess, preferred dealer, and garage keepers liability. Excellent skills in policy and contractual
interpretation and coverage analysis.
Objective
To secure a challenging position as a Claims Professional, that would utilize my acquired professional
insurance experience in claims. To secure a position wherein I am employed to work from my home or in
the field.
Professional Experience
1/2004- Present Scottsdale Insurance Company – Scottsdale, Az.
Senior Claim Specialist
• Responsibilities include handling cases from first report to final disposition. Lines being handled
include Mental Health ,Nursing Homes, Clinics, and large Brokerage accounts, Public Entity,
Employment Liability, Law Enforcement, General Liability, New York Labor Law, Commercial
Auto Liability, Personal Umbrella, Excess, and Garage Keepers Liability. Litigation management.
• Responsible for coverage analysis and policy interpretation, contractual interpretation, instruction
to council, in person mediations, extensive written summaries of coverage, large claim reporting
and direct client reporting. Reserving of files consistent with company policies.
• High volume case load, excellent and consistent quality review scores of 98-100%.
1998- 1/2004 Fireman’s Fund Insurance Company – Dallas, TX
Senior Special Investigator
• Identify adjuster’s pending cases that warrant SIU involvement and execute dynamic, innovative
and complete investigations. Handling of all lines, including workers compensation. Territory
included Texas, Louisiana and Oklahoma.
• Responsible for implementing new Houston SIU office, which included training and mentoring of
employee.

• Directed and implemented fraud awareness database and trained personnel in the use and
requirements of the database. Provided fraud awareness training to claim personnel, investigative
techniques and current trends in the industry.
Responsible for several indictments while working closely with local, state and federal authorities.
1987.1998 CNA Insurance Company – Dallas, TX.
• Responsible for the handling of cases from start to conclusion, including medical malpractice,
mental health and retardation, nursing homes, Drs., construction defects, auto and general liability.
Policy analysis and interpretation, coverage determination and contract interpretation. Extensive
written summaries of coverage issues and client reporting. Litigation management.
• Caseload of at least 200 files maintained along with complete field investigation on my cases and
cases of other claim associates. Responsible for bringing cases to conclusion to include use of
litigation tools, mediation and structured settlements.
• Responsible for broker and agent relationships, which included training and advice. Responsible
for attorney and outside vendor relationships.
• Settlement authority of $250,000.
Education
American Education Institute- FCLA Certification
Advanced Office Computer skills, MS, NT, Office, Word, Lotus Notes, WINS
El Centro College – Adjuster license
Ursuline Academy- Dallas, Texas
References
____________________________________________________________________________________
Professional trade references available on request. Current employer references available.
Writing samples and written references available on request

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