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- 1. Dorlisa Rochelle Harris-Evans 10401 207th Ave E, Bonney Lake WA 98391 206-307-4320 | rochelleevans6401@comcast.net An enthusiastic and result-driven IT Voice Services manager, who excels at leading a geograpically diverse team, organization strategy and project management, inspiring and steering direct reports to come up with process improvements. Over 25 years of leadership experience planning, negotiating, and controlling supplier operations. Builds collaborative relationships with all stakeholders. Proven track record delivering business results in a dynamic environment. PROFESSIONAL EXPERIENCE Engineering Operations & Technology 1998 - Present IT Enterprise Help Desk Wireline Telecom Field Service Lead 2011 - Present Direct manager of a team with 12 voice service field technicians performing operations for Incident, Install, Maintenance and Move activity across all Boeing airplane Programs with an annualspend of $3M with 99% first time quality. Partner with Finance to execute Long Range Business Plan and drive cost performance.  Lead the execution and implementation of site optimization strategies,resulting in 35% cost reduction due to technology advances across all sites throughout the Boeing enterprise  Wireline Voice team supplier management Subject MatterExpert on Request for Proposal development scorecard ratings, service level agreements and Statement of Work.  Manage ID, access,accounts and badges of 100+ supplier personnel Audio Conferencing, Calling Card and Long Distance Product Manager 2010 - 2011 Managed Audio Conferencing services with multiple vendors through utilization and technology evolution. To include RFP process and transition of services between providers.  Traveled across the Boeing Enterprise to provide on-site audio conferencing training to 75K users. Transitioning from a managed service to a self-service model.  Reduced audio conferencing charges by 40% on a $15M spend.  Transitioned Calling Card Service providers to realize a savings of14%  Managed the transition from 45K pagers to cell phones.  Shaped team roles and responsibilities to align with the organization model. Customer Support Service Specialist 2001 - 2010 Provided voice solutions to Boeing’s corporate offices by managing executive communication devices.  Product managed the move to WHQ in Chicago by managing the relocation to include disconnecting devices in the Puget Sound and transitioning to new devices  Implemented the infrastructure and installation of 600+ telephony devices to support voice and video.  Coordinated home telephone service for VP and C – Suite executives.  Procured and disposed of wireless devices while keeping executive leadership updated as technology evolved. Office Administrator 2001 - 1997 Hired into Boeing on first assignment in the first month of service in Infrastructure Systems and Production Integration. Supporting Director level management, as a function of Computing and Network Operations  Managed the IT Director and 7 managers calendar, schedule, travel and expense reports  Identified and acquired resources and requirements for successfulproject execution Career Highlights:  Women of Color in STEM Technology All Star Award 2016  Initiated Boeing career as an Office administrator transitioned to a salaried level 4  Successfully project managed the voice service build out for the relocation of Boeing’s corporate office from Puget Sound to World Headquarters in Chicago. Relocating 75 executives to include the President and all C Suite leaders.  Recipient of the IT Diversity Spotlight Award in 2015  18+ year’s sales experience, consistently in top 5.  Produce and manage Boeing Employees Parapsychology Club Conscious Wellness Expo for over 12 years with +/- 100 vendors  State of Alaska Commendation for community service fund raising $6.2M over a 13 year span
- 2.  Supported an organization of 300 managers and staff members.  Managed supplies,ordering and office material to support the organizations requirements.  Lead Administrative Professionals team through best practices, roles, diversity and training. David Green Master Furrier 1983 - 1996 Store manager, Buyer and Fashion Coordinator  Retail manager and spokesperson  Coordinated, cast and direct multiple multi-media promotions and events.  Developed marketing solutions which increased sales volume by 40% in 3 retail locations  Trade show planning and operation.  Implemented computerization of $200M inventory. EDUCATION | CERTIFICATION UC San Diego Center for Executive Development – Rady School of Management 2015 Strategic Leader Certificate Augmented Leader Certificate International Association of Outsourcing Professionals Certificate 2015 Global Business Solutions, Inc., ITILv3 Foundation 2011 Future in Development Leadership Program 2009 Alaska Pacific University BS Business Marketing 1988 COMMUNITY SERVICE MEMBERSHIP Renton Rotary Club 2006 - 2014 Renton Rotacare medical center volunteer Dictionaries for 3rd grader fund raising committee International Women’s Leadership Association 2015 - present Society for Hispanic Engineers 2014 - present Pacific NW Camaro Club Secretary 2012 – 2014 After School STEM Academy 2014 - present Boeing Employees Parapsychology Club President 2010 – Present Member since 2000 Chair Conscious Wellness Expo 2003 –Present for over 12 years,manage 100+ vendors Kent WA Renton Rotacare medical clinic volunteer 2007 – 2014 Boeing IT STEM Focal 2007 to Present