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Danny Polaine CV
- 1. 1 Danny Polaine 295 Thundersley Park Road, Benfleet, Essex, SS7 1AH Mobile: 07432733252 Email: danny.polaine@gmail.com Results-focused and innovative Senior IT/Operations Director with successful experience in leading delivery of cost efficient operational processes and solutions within complex and dynamic technical international environments. Demonstrated ability to build, manage and motivate cohesive global teams that produce exceptional results. Excels in planning, managing and delivering high profile projects with strong detail, problem-solving and follow-through capabilities. A natural leader with a strong entrepreneurial spirit and a special talent for transitioning strategy into action and achievement. Successful experience in leading the smooth integration of acquired businesses within the corporate infrastructure. Well-developed communication, presentation, and negotiation skills with the ability to influence decisions across all business hierarchies up to board level. Areas of demonstrated value include: Operations Management Relationship Building/Maintenance Technology Needs Assessment/Solutions Budget Creation and Management Project Planning & Management Staffing & Management Development Business and Programme Transformation Talent Identification and Mentoring Team Building & Leadership Departmental Restructuring Danny is an incredibly well organised and professional operations IT Director. He has extensive knowledge of IT systems and processes but is pragmatic and sensible in his approach. He is a great team builder and manager, instilling confidence in his staff and colleagues. He also has great customer-facing skills and is fully at home in pre- and post-sale scenarios. Both a safe pair of hands and a proactive contributor, Danny would be a great asset to any board! Colin Smith, President of Textura Europe. Career Highlights Led a complete Business Transformation program for Global internal IT Technology & Infrastructure teams at Interactive Data Ltd that stabilised and enhanced global operational performance and provided a robust platform for business growth Reduced overall Global Voice spend by 10% ($500k) through effective review of communications spend in liaison with relevant stakeholders and vendors to maximise resource and technology use Project Managing the implementation of a Global Citrix/VDI infrastructure and migration of Desktop strategy to VDI that enhanced support of Disaster Recovery and Business Continuity objectives Created and implemented a centralised Global Service Desk Team to replace existing regionalised support service that significantly improved customer service and satisfaction globally Managed a tender process to replace the existing company Webinar, Video conferencing, IM & telephone conference bridge infrastructures with a single solution using Office365 to negotiate best value, quality and service Managed department restructure as European IT Director that introduced team leaders, SLAs and improved processes, enhanced management reporting, and increased change control efficiency, quality and productivity Managed European low latency Backbone expansion project across Europe including creation of 7 new PoPs, implementation of 10Gb mesh network within $2m Capex and $5.5m yearly Opex budget
- 2. 2 Recognised by senior management at Interactive Data Ltd for consistently exceeding business expectations and achieving top assessment marks in all performance reviews As member of the Board of Directors, presenting and negotiating operational strategy and reporting on performance progress within managed business sectors Delivering world class projects in line with corporate strategies and sales growth targets that successfully maintained BIW as the number one SaaS provider within the construction industry Professional Experience Interactive Data Ltd, www.interactivedata.com, 2011 to Present Global Workplace Infrastructure Senior Director, 2014 to Present Reporting Directlyto Managing Director & CIO Technical Infrastructure Areas of Responsibility Global Corporate IT (Inc. AD, Exchange, DNS, AV & Windows Infrastructure) Global IT Service Desk Global Voice, Video & Mobile Technologies Promoted to this position, creating and actively managing the set-up of a new department with 4 direct reports and over 70 Global personnel supporting approx. 3000 staff and an annual Global Internal IT Budget of 贈4m ($6.2m) Recruiting, identifying, and mentoring management talent to maximise performance, and leading and developing staff to ensure achievement of departmental objectives and targets consistently Creating a 3-year internal IT technology transformation program roadmap and monitoring progress against target Integral member of Business acquisition team responsible for integration of technologies & infrastructures Managing the implementation of a companywide internal IT assetmanagement and patching infrastructure to coordinate desktop software licenses, hardware assets and desktop patching Successfullymanaging external licensing audits by Microsoft, VMWare & Attachmate in liaison with internal and external parties to ensure adherence to company and regulatory standards Implementing a team responsible for Global, Regional and Office Video Conference Town Hall presentations that achieved CEOs standards of TV production quality European IT Director, 2011 to 2014 Areas of Responsibility: European Backbone (Production WAN) support/expansion/capacity management European Corporate Office IT Support (10 offices across Europe) including Desktops, Telephony, Video Conference System, Corporate Email, Corporate File Management/Backups Managing a European IT budget of 贈1.5m ($2.3m) and leading a team of 4 direct reports and 40 staff Reducing the average turnaround times for service centre enquiries from 6 weeks to 1 day within 3 months through review and implementation of effective processes, procedures and SLAs Establishing a new follow-the-sun Global Network Operations Centre that involved recruitment and training of 3 technical engineering teams, implementation of support/monitoring processes and systems for Production & Corporate Global Network, and successful transition to Production go-live Project managing the successful roll-out of a company-standard VOIP telephony system to all European Corporate offices with minimal disruption to business operations that adhered to budget and deadlines Leading the roll-out and migration of 800 users across Europe from existing Lotus Notes system to new corporate email system (Exchange) to agreed deadlines and budgets BIW Technologies Ltd, www.biw.com, 2000 to 2011
- 3. 3 Operations Director (Board Position) Promoted through the ranks to this position, managing the Operational Services including internal IT Technical Department, Global Helpdesk, Software Testing Team, Software Release Team, Production Infrastructure Management, and Premises Designing, implementing and managing a complete technology refresh of BIWs UK hosting infrastructure involving the migration of 200k users and data to strict deadline and budget Transforming an underperforming 15 man UK helpdesk to an efficiently performing 8 man Global Helpdesk through more effective utilisation and management of resources and infrastructure Managing the establishment of 3 Global Data Centres in UK, US, and Dubai including contract negotiation, implementation and migration of hosting structures Designing and managing the development of a client portal that significantly improved channels of communication and relationships between clients and BIWs Global Helpdesk Managing international office premises and outsourced hosting infrastructures across 4 countries in order to provide first-class frontline SaaS services to 300k users across UK, US and Dubai Sourcing, planning and managing the fit out of new company headquarters that supported the rapid business expansion and attendant increase in human and technology resources. Operations Manager, 2005 to 2009 IT Manager, 2000 to 2005 National Westminster Bank, NatWest Online, Technical Lead, 1988 to 2000 IT Skills: MS Office Suite, server infrastructure, networking, firewall, DNS, virtualisation, AD, Exchange Personal Interests: play golf; keep fit/gym