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RICHARD
RIAGAN D. PAJE
Flat 11 Bldg. 1112 Rd. 615 Blck. 306 Ras Rumman, Kingdom of Bahrain
+973-36735641 / +973-33185306 chad_paje
reggan_paje@yahoo.com ph.linkedin.com/in/richardpaje
TECHNICAL
EXPERTISE
Microsoft Operating Systems
& Servers
Avaya & Elastix PABX
Management
Network Cabling &
Preventive Maintenance
Network and Desktop
Support
IT Management
CCTV camera, Biometrics and
Access Security Control
Installation and Management
Home and Factory
Automation KNX Integration
PROFECIENCIES
Platforms:
Microsoft Operating Systems
And Linux Systems
Microsoft Windows Server
2008 R2, 2012 R2
Microsoft Office application
PROFILE SUMMARY
A well experienced IT professional with extensive practical knowledge of
complex systems builds, hardware and software testing, network support, technical
support and computer repairs. Multi-talented with good all-round technical skills and
the ability to develop and maintain close working relationships with other support
and development teams. Having the personal drive required to deliver a service that
exceeds the expectations of colleagues and end users through a positive, well
organized and structured work ethic. Looking for a career advancement opportunity
with a company that will develop my knowledge & potential.
CAREER OBJECTIVE
To seek a challenging position appropriate to my field of interest and
specialization in an environment with an opportunity for growth and career
advancement as successful achievements to fully utilize my capabilities as well as my
knowledge and expertise for my career and personal advancement.
PROFESSIONAL EXPERIENCE
Creative Style
Bahrain International Investment Park, Al Hidd Kingdom of Bahrain
IT Officer / IT System Administrator August 2014 – Present
 Responsible in maintenance management of email, Windows Server and ERP
backup and configuration, Avaya PABX System, Peachtree Accounting
System, Microsoft Dynamic AX ERP System, Network printer Machines, CNC
& Holzma Machines workstation, CCTV camera, Biometrics time attendance,
Access security control, Home and Factory Automation integration.
 Planning and undertaking scheduled maintenance, software upgrade, backup
and recovery.
 Installing and configuring computer hardware, software, systems, networks,
printers, scanners and forecasting any needed technical improvements.
 Administering the IT department’s policies and procedures, software
licenses, IT related stocks equipment, consumables and other supplies.
 Troubleshooting system and network problems and diagnosing and solving
hardware/software faults, replacing parts as required and monitoring
network communication and monitor system performance
Achievements:
 Successfully set-up network IT infrastructure designed plan including
implementation of network structured cabling of Creative Style and AAK
Villa Home Office.
 Implemented and set-up Avaya PABX IP OFFICE v2 Management System
and Avaya VOIP.
 Successfully integrate and implement KNX home and factory automation.

Languages:
Microsoft Visual Stuido.net
And Visual Basic 6.0
Joomla, HTML, CSS and PHP
Databases:
Microsoft SQL Studio,
Microsoft Access and MYSQL
Others:
KNX Home Automation
Integration Program
Avaya IP OFFICE v2 System
CCTV Camera, Biometrics,
Security Access controls,
Peachtree Accounting System
Microsoft Dynamics AX 2012
ERP System
Photo Shop and Autodesk cad
drawing
Business Beanstalk
Finman Center 7th floor, 131 Tordesillas cor. Bautista St., Salcedo Village, Makati City, PH.
IT Support/Network Administrator June 2013- July 2014
 Supports server, network and desktop hardware, software and applications.
 Perform various administrative duties such as record deleting on the elastix
server, check updates and monitoring.
 setting up new users' accounts and profiles and dealing with password
issues;
 undertaking routine preventative measures and implementing, maintaining
and monitoring network security, particularly if the network connects to the
internet;
 Building, configuration and troubleshooting of server and desktop hardware.
 Responsible for disaster recovery, closing security loopholes and access
levels.
 Administering & designing LANs, WANs internet/intranet, and voice
networks.
 Communicating and negotiating with users, specialists, other staff and
suppliers
ITTS (International Information Technology Services)
Finman Center 7th floor, 131 Tordesillas cor. Bautista St., Salcedo Village, Makati City, PH.
IT HELPDESK SPECIALIST (2nd Job) June 2013 – July 2014
 Provide first-level contact and problem resolution for all users with
hardware, software and applications problems. Resolve as many user-
reported problems as expertise permits using available tools and following
procedures and policies for the handling of support cases.
 Uses advanced troubleshooting skills.
 Courteously obtain and convey concise problem information for external and
internal service personnel.
 Provide accurate and timely logging of problems and resolution for problems
in the Clarify problem management database.
 Escalate problems as appropriate following procedures.
 Solve problems on Windows platforms with equal proficiency.
 Ability to quickly assess an issue and provide management with well-
conceived short- and long-term actions for restoration of service(s) required
Resorts World Manila
Newport Boulevard, Newport, Pasay City, Philippines
Membership Systems and Admin Associate September 2012- May 2013
 Managing all set-up and execution of Membership related matters on
systems.
 Managing all filtering of data and database for cleaner and accurate records
for report generation and analysis by designated department or
management’s analysis.
 Internal auditing of daily operation summaries and system’s reports in order
for efficient control on material wastage.
 Dealing with Information Technology department for more efficiency on
providing effective system to facilitate the Front Counter Service and Retail &
Redemption Service and also to all members concerned.

Infobenefit Corporation
8th floor, Unit 819, Globe Telecom Plaza Tower 1, Pioneer, Mandaluyong City, Philippines
IT Technical Support Engineer January 2010 – June 2012
 Providing networking, design, installation and maintenance services.
 Resolving the issues over the telephone and by email.
 Providing support for Windows, Macintosh and Linux issues.
 Responsible for configure and test any new hardware and software.
 Visit to client sites to help with installation, deployment, and
troubleshooting.
 Installing the software, operating systems and server operating systems.
 Repairing and maintaining TCP/IP networking and hardware.
 Taking training sessions of new employees. Rapidly establishing a good
working relationship with customers and other professionals, e.g., software
developers;
Harrington Metal Recyclers Philippines (HMR PHILS.)
Robinsons Pioneer, Mandaluyong City, Philippines
Computer Technician November 2008- March 2009
 Offering technical support on-site or via phone or email
 accept customer desktop and laptop systems for-store for diagnosing,
repairs and upgrades
 request information about software and hardware issues and document all
concerns
 troubleshoot systems and work with customers to determined needed
hardware or software changes
 breakdown systems, remove malfunctioning hardware, and install new parts
 perform all repairs with utmost concern for customer privacy
 provide on-site computer repair services to small business and private
customers
EDUCATIONAL BACKGROUND
Bachelor of Science in Computer Science June 2010 – October 2011
Southeastern College
Pasay Taft, College Road, Philippines
Diploma in Computer Engineering Technology June 2006 - April 2009
Rizal Technological University
Boni Ave. Mandaluyong City, Philippines
PROFESSIONAL DEVELOPMENT
 Philippine Youth Congress in Information Technology 2008 (University of the
Philippines Diliman, Quezon City);
 Ad Hoc and Wireless Infrastructure Configuration - Rizal Technological
University PH.
 Strategic Business Planning - Rizal Technological University PH.
 Advance Trouble Shooting; E-Commerce - Rizal Technological University PH.
 Open System Interconnection Model” (OSI) - Rizal Technological University
PH.
 KNX CERTIFIED Home Automation System Integrator – online training

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RICHARD RIAGAN D. PAJE-RESUME

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