Rick Davis Resume_June 2015_v2
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Richard Davis has over 20 years of experience in the airline industry, holding several managerial roles at Frontier Airlines related to reservations, customer service, workforce management, and budgeting. He has expertise in forecasting, budgeting, workforce management, and ensuring operational integrity. Currently, he manages payroll, human resources, and downsizing initiatives for 350 employees across two departments at Frontier Airlines.
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Ursula Flippin is a management professional with over 20 years of experience in finance, sales, management, and business administration. She has a track record of implementing process improvements and strategies to increase productivity and efficiency. Her experience includes roles in accounts receivable, branch operations management, reservation sales, and data entry. She has a bachelor's degree in management and organizational development from Bethel University.WEHinesJrResume
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Wiley E. Hines Jr. has over 20 years of experience in operations management, customer service, and call center management. He has a track record of improving processes, implementing training programs, and increasing performance metrics. Currently he is a Customer Care Supervisor managing a team that provides customer service nationwide. Previously he has held positions with responsibilities like managing accounts payable, collections, and customer service operations.Tina w bryant resume and recommendation letter
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Tina Bryant is seeking a position that utilizes her 25+ years of experience in administration, accounting, human resources, and customer service. She has a proven track record of managing teams, budgets, and complex projects. Her most recent role was as Office Manager for Builder Services Inc. of NC, where she oversaw a staff of 20 across various functions. She possesses strong leadership, communication, and problem-solving skills.LERMA III RODOLFO V-2
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Rodolfo Lerma III is an experienced manager seeking new opportunities. He has over 15 years of experience in transportation management, customer service, and operations management. He is bilingual in English and Spanish and has a proven track record of consistently attaining better than expected results. His background includes experience in budget management, team training, inventory management, and working in a union environment.Julio_Morales_Resume_10-02
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Julio Morales is seeking a management or customer service position where he can utilize his skills. He has 20 years of experience managing transportation and logistics operations for armored car companies, including training staff, analyzing finances, ensuring safety compliance, and coordinating special deliveries. Most recently he has worked as an operations supervisor for an airline catering company where he schedules employees, ensures regulatory compliance, and oversees production. He is bilingual in English and Spanish and proficient in Microsoft Office programs.Julio morales resume_10-02
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Julio Morales is seeking a management or customer service position where he can utilize his skills. He has 20 years of experience managing transportation and logistics operations for armored car companies, including training staff, analyzing finances, ensuring safety compliance, and coordinating special deliveries. Most recently he has worked as an operations supervisor for an airline catering company where he schedules employees, ensures regulatory compliance, and oversees production. He is bilingual in English and Spanish and proficient in Microsoft Office programs.Julio morales resume_10-02
Julio morales resume_10-02JULIO MORALES
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Julio Morales is seeking a management or customer service position where he can utilize his skills. He has 20 years of experience managing transportation and logistics operations for armored car companies, including training staff, analyzing finances, ensuring safety compliance, and coordinating special deliveries. Most recently he has worked as an operations supervisor for an airline catering company where he schedules employees, ensures regulatory compliance, and oversees production. He is bilingual in English and Spanish and proficient in Microsoft Office programs.Kayla Dyer Resume
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Kayla Anne Dyer is seeking a challenging position that provides advancement opportunities. She has over 10 years of experience in customer service, operations management, and administrative roles. Her skills include Microsoft Office, booking systems, and data entry. Currently she is a tour guide at Space Center Houston where she provides excellent customer service and safety for large groups.ResumeBarbaraECarlson
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Barbara Carlson is seeking a responsible position that utilizes her experience and education. She has over 20 years of accounting and financial experience, having served as an Accounting Manager, Accountant, Controller, Financial Analyst, Budget Analyst, and Accountant for various companies. She implemented several accounting software systems, supervised accounting functions like accounts receivable, accounts payable, and cash management, and performed budgeting, forecasting, and financial analysis.Alexandra Norcross Resume Sept 28 2016
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Alexandra Norcross has over 20 years of experience in administrative and project coordination roles within Rogers Communications. She has a proven track record of managing complex projects, meeting all deadlines, and providing executive level administrative support. Her skills include proficiency with Microsoft Office, budget coordination, meeting coordination, and client relationship management. She is currently seeking an administrative professional role where she can provide high quality support and apply her extensive experience.2016 Updated Resume JC
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John T. Christie has over 20 years of experience as a top producing Service Manager, most recently at Pitney Bowes from 1996 to 2015. He managed a staff of 20 service technicians responsible for technical support, sales, service, and training across multiple districts. Previously, as Service Manager at Office Solutions Inc. from 1991 to 1996, he oversaw a team of technicians and secured a profitable third-party service contract. Christie has a track record of building productive teams and strong customer relationships.Juan r garcia tpa 2
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Juan Garcia has over 20 years of experience in airport operations and customer service management roles with American Airlines. He is fluent in Spanish and has a proven track record of addressing passenger concerns, resolving issues, and ensuring smooth and efficient airport operations. Garcia strives to create a positive travel experience for passengers through his leadership, problem-solving skills, and focus on safety, customer needs, and operational goals.Juan r garcia tpa 2
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Juan Garcia has over 20 years of experience in airport operations and customer service management roles with American Airlines. He is fluent in Spanish and has a proven track record of addressing passenger concerns, ensuring on-time operations, developing policies and procedures, and partnering across departments to achieve goals. Garcia most recently served as the Manager of Customer Operations at LGA, where he addressed delays and cancellations, promoted passenger safety and welfare, and trained staff.Enzil Updated CV
Enzil Updated CVEnzil Dsilva
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Enzil Pavan D’Silva is seeking a senior HR role where he can utilize his skills and experience. He has a M.S.W. in Human Resources and B.A. in EPH, both from St. Aloysius College. His experience includes roles as an HR Coordinator at Landmark Group and Reach Group, an HR Executive/Generalist at Future Group, and an HR Executive at IBM India. His responsibilities have included onboarding, payroll administration, performance management, employee relations, and implementing HR policies.Mercedes Anderson resume
Mercedes Anderson resumeMercedes Anderson
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Mercedes Anderson is seeking a position in human resource management. She has a B.B.A in Business Management from the University of South Florida and an A.S. in Business Administration from Pasco-Hernando State College. Her experience includes working as a Shift Lead at Walgreens where she managed cash deposits and store organization, an internship at T. Rowe Price processing retirement contributions and requests, and serving as Box Office Manager at a Renaissance Fair overseeing a staff and daily cash flows over $25,000.My Resume (ursula) New
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Ursula Flippin has over 20 years of experience in finance, sales, management, and business administration. She currently works as an Accounts Receivable Clerk at Lexus of Memphis, where she resolves invalid deductions, maintains customer receivables and payments, and updates records. Previously, she was a Branch Operations Manager at First Tennessee Bank, where she managed daily operations and achieved sales and performance goals. She also has experience as a Cage Cashier, Reservation Sales Agent, and Data Entry Clerk. Ursula holds a Bachelor's degree in Management and Organizational Development from Bethel University.RESUME 2016
RESUME 2016ANDREW A. REMIJAS
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Andrew Remijas is a seasoned accounting, operations, and human resources executive with experience in both manufacturing and service industries. He has over 30 years of experience managing finance, accounting, and internal control functions. Most recently, he has worked as an independent accounting and business consultant, helping small and medium businesses improve profitability.Rick Davis Resume_June 2015_v2
- 1. Richard Davis 279 S. Millbrook Street, Aurora CO 80018 720-427-4646 cell rldavis1555@gmail.com Profile: Results driven leader with a strong tenure in the airline industry utilizing a wide variety of skills and expertise dedicated to supporting operationally focused departments. Driven to maximize efficiencies, forecast perfectly and operate succinctly. Expert at budget & human capital forecasting, workforce management, payroll ownership & accountability. Tremendous team player. FRONTIER AIRLINES, Denver, CO July 1994 – July 2015 Several role changes throughout my significant tenure with Frontier. Administration Manager, Reservations & Customer Service September 2011 - Present  Manage and maintain all payroll processing, employee status changes and other Human Resource issues for two departments with 350 employees across two Centers.  Work side by side with various levels of leadership on official downsizing initiatives, requiring high level of confidentiality, operational knowledge & professional respect.  Partner with multiple departments in order to maintain operational integrity, equipment availability/replacement to ensure no interruption in service. Manager, Reservations Operations May 2006 – September 2011  Manage a team of eight Workforce Analysts supporting the Reservations and Customer Service call centers in a multi site/ multi state environment.  Responsible for analysis, staffing model, call and headcount forecasting & reporting on all daily, monthly, yearly operational metrics as it pertains to call flow – including call volume, abandon rate, service levels, average handle time, etc.  Assisted in managing a $24 - 1 -M yearly budget. To include tracking month to month, year over year, with detail or justification on variances. Partnered with Director to present budgets for approval.  Expert in cross functional communication and change management.  Member of Disaster Recovery Team where responsibilities includes planning and preparing, in advance, the entire reservations and customer service operations in the event of an airline incident. Manager, Reservations Budget, Scheduling & Operations June 2001 – May 2006  Managed a team of X Workforce Analysts supporting the 250 seat Reservations Centers in both Denver and Las Cruces, NM.  Responsible for the business case with finance team to terminate outsourcer and justify the cost benefit to bring those calls in house to Frontier.  Manage and measure cost savings initiatives & impacts – from idea inception all the way through implementation.  Prepared shift bids, employee schedules based on operational performance and forecasting  Budget responsibility to prepare, track and explain both financial and operational impacts, including justification for headcount requests.  Attendance tracking of front line and supervisor employees, inclusive of FMLA, ensuring Frontier remained compliant with federal laws. Manager, Reservations January 1999 – June 2001  Call Center Operations, managing service levels and revenue generation.  Supervisors were direct reports and total agent population of approximately 100 agents.  Managed outsourcer relationship; call volume, service levels, quality assurance.
- 2. Richard Davis 279 S. Millbrook Street, Aurora CO 80018 720-427-4646 cell rldavis1555@gmail.com  Responsible for hiring, training & employee performance issues. Reservations Supervisor July 1994 – January 1999  Began my career with Frontier in first month of their operation. Start up.  Responsible for all things call center or operationally focused.  Hiring, managing call volume, shift coverage, sales agent performance, IVR’s, schedules. “All Hands on Deck’ mentality. AIR WISCONSIN (UNITED EXPRESS), Denver, CO March 1991 – August 1991 Customer Service/Operations Manager ASPEN AIRWAYS (UNITED EXPRESS), Denver, CO May 1979 – March 1991  Manager, Marketing Operations  Manager, Statistics  Assistant Reservations Manager  Reservations Agent Education:  AAS Business Administration State University of NY Morrisville. Morrisville, NY