Robbin Range_Resume_9.7.16_2
- 1. Robbin Range P. O. Box 173 Tulare, CA 93275 cell: 559.467.6514 email: robbinrange@gmail.com Professional Overview I have experience working in Administrative Office, Hospital and Medical Insurance Fields. In the Medical fields, I have competence in handling Patients and Physicians confidential information according to the HIPAA and OIGLaws, while providing excellent customer and peer service. My success in all my fields and employments have derived from my desire to be result driven and to be quality focused on customer service and to be a representative with the ability to establish rapport with my employers, peers and clients/customers, all of which I have successfully proven. Professional and Personal Skills Proven ability to thrive in a fast-paced,high-volume office Proven Professional work demeanor, great initiative, commitment, and motivation Excellent communication skills, including both oral and written Excellent Relationship Building Skills with lasting customer, as well as,peer relationships Experienced in Hospital Administrative/Financial Concepts/Practices Experienced in Hospital A/R, A/P,Payroll, Patient Accounts,Financial/Patient Reporting Proven ability to Read and interpret Reports/Documents/Contracts/Various Correspondence Experienced in Health Insurance Customer Service/Liaison Proven Schedule & Time Management Proven ability to work independently or as part of a team to meet multiple project deadlines Excellent Creativity & Latitude Abilities Proven Critical Thinking & Problem Solving Skills Effective and Proven Conflict Resolution Skills with Customers and Peers Proven Strong Ethical and Confidentiality Principals, including HIPAA and OIGLaws Familiar with Hospital Emergency Disaster Practices and Drills Type 60+ WPM Proficient 10 Key Siemens Med Series 4 Hospital Patient & Financial Software API HealthCare Time & Attendance Hospital Payroll Software Microsoft Office Word, Excel and Publisher QuickBooks Basic Office Skills/Equipment Work Experience Golden State Tank Self-Employed Welding Small Business May 2005 Current Bookkeeping, Accounts Payable,Accounts Receivable
- 2. Accounts Payable/Payroll Clerk Controller & Senior Accountant Support Tulare Regional Medical Center Tulare, CA December 2012 to February 2015 Under the supervision of the Controller, I performed routine accounting tasks, preparation of various accounting statements and financial reports. I also performed routine accounts payable, accounts receivable and payroll functions. My role in accounts payable was to verify invoices had the proper purchase orders and/or contract signatures prior to recording in the AP system and to record them in a timely and accurate manner. I successfully handled all invoice discrepancies, minimize un-invoiced receipts by ensuring invoices were never entered as non-PO-based invoices. Processed AP check runs accurately; submitted timely and accurately ACH and ARP files to the bank and correctly handled unusual items such as reversals,voids or stop payments. Quarterly procedures included preparing reports and filing Quarterly Sales Tax Forms and ensuring payments were made in a timely manner. Year End procedures included preparing for distribution of Vendor 1099s, distributing them in a timely manner and filing accordingly with the State Requirements. I also was responsible for reading and interpreting Vendor and Physician Contracts and worked with the Director of Compliance in order to ensure that all payment procedures were in compliance with said contracts on a daily/weekly basis. My role in payroll was to verify and complete accurately all employees work time records,within the API Time and Attendance software,were accurate and interfaced successfully to the payroll system in order to begin the payroll process. I recorded all payroll adjustments, such as payroll corrections, deduction refunds, meal charges and mileage charges; ensured all payroll file backups and archives were completed, submitted timely and accurately all ACH and ARP files to the bank, processed payroll check runs accurately, and distributed checks and reports to the appropriate managers. Other processes included: process pension contributions to the pension administrators, generate accurate invoices using payroll deduction registers (garnishments/contributions to Hospital Foundation/Deductions from Hospital Gift Shop from Employees payroll) to forward to A/P for timely payment; process web-based payroll tax payments (IRS and State). Quarterly procedures included preparing reports for Quarterly Taxes for Federaland State Filing/Reporting. Year End procedures included preparing W-2 Forms for all employees, distributing them in a timely manner and filing accordingly with the Federaland State Requirements. This process required strict confidentiality, in which I was able to successfully perform. I also have also cross-trained and have supported the role of backing up the Senior Accountant under the direct supervision of the Controller. My role included recording daily cash receipts and expenses from all bank institutions and ensuring all bank transactions were balanced with Accounts Payable and Accounts Receivable in the accounting records. Once all bank transactions were recorded and reconciled accurately,I would distribute this information to the CEO, CFO and Controller. Other daily responsibilities included reporting Daily Hospital Statistics, as well as Daily Hospital Revenue. Other daily tasks included: aiding the Controller and CFO in running other various financial, patient and statistical reports as needed using standard reports within the Accounting and Patient system. I was responsible for the General Ledger records in the accounting system to ensure they were balanced in the following General Ledger Accounts: All Cash and Bank Accounts (Operating Funds, Savings, Construction Funds, Bond Funds, etc.); Payroll; Accounts Payable; Monthly Statistics for Hospital Financials and Patient Census; Construction in Progress (CIP); and Fixed Assets. Executive Medical Claim Processor/Adjuster/Liaison CIGNA Healthcare Visalia, CA - September 2000 to February 2004 At CIGNA, I processed medical claims for executive customers by serving as liaison between physician providers and insurance customers. My duties here included: handling, processing and distributing confidential patient information in order to provide superior customer service, and proper medical claims processing. This
- 3. included medical executive reimbursement plans for all VIP customers. I regularly communicated with customers via phone, email and in person to obtain information on outstanding accounts or accounts requiring deductibles/co-pays/reimbursements. I took a proactive stance in communicating with providers and customers to discuss status of billing and reimbursement process to ensure account resolution. I verified payments done by medical insurances were accurate and in accordance with contract guidelines as well as assuring correct insurance information was obtained with proper billing codes. I also reviewed and explained insurance plans to customers to guarantee full understanding of payment policies and reimbursement procedures. I take pride in providing effective and efficient customer service. This is evidenced through the consistent praise I received by management for the quality and timeliness of quotas, attention to detail, exemplary customer service delivery and team-player attitude. I successfully resolved customer issues with a consistent record of improving productivity and resolving complex departmental and claim processing program issues individually as well as in team meetings. I handled, processed and distributed confidential information with the highest level of integrity. Executive Secretary California/Nevada Church of God Executive Offices - Fresno, CA- January 1999 to July 2000 Managed incoming and outgoing calls for a very busy office. I promptly responded to general inquiries from staff via mail, e-mail and fax. I assisted in all areas of administrative work including data entry, receptionist duties, file organization, office supply purchases and inventory, and even with event planning for special events. I computed, recorded,and proofread data, records and reports on a daily basis. I also prepared all large bulk mailings. I prepared meeting minutes, transmittals, memorandums, and confidentially handled, processed and distributed personal information. Office Manager Alarm Tel, Inc - Greenville, MS - December 1996 to December 1998 Managed daily office operations and maintained accurate records for all business bookkeeping as well as oversaw inventory and office supply purchases. I managed incoming and outgoing calls for busy service and sales office, conducting efficient customer service to its clients. I scheduled and confirmed appointments for new sales and service/maintenance technicians including preparing estimate proposals for existing/potential customers while assisting in all areas of administrative work including data entry, receptionist duties, file organization and processing accounts receivable and accounts payable (performed accounts receivable duties including invoicing, cash application, researching charge backs, discrepancies, issuing credit memos, reconciliations and responding to customer requests for documentation). I also maintained and prioritized daily tasks and projects including but not limited to: call logs, appointments, travel, expense reports and general errands. Education Riverside High School 1994 Diploma Avon, Mississippi Avon, MS