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ROBERTO ESCALONA
902 SILVER OAK CT. ORLANDO, FL 32809
 407-952-3217  Roberto.escalona2@gmail.com 
OBJECTIVES
To obtain a position with an organization that will capitalize on my guest service skills and will allow
for both personal and professional growth while positively contributing to the companys overall
success.
EXPERIENCE
Morgan & Morgan, P.A. June 2015  Present
20 North Orange Avenue, Orlando, FL 32801
Legal Consultant
 Responsible for assisting clients via phone, email, and chat
 Work closely with our case control team vetting the legal claims of prospective clients for
qualification
 Collect client information and draft incident summaries
 Schedule investigative appointments
 Update clients verbally and/or via email on their case as needed
 Resolves problems and handles clients issues in a professional manner
Simon Property Group Nov 2014  Present
8001 S. Orange Blossom Trail Orlando, FL 32809
Guest Services Representative
 Implement and follow all cash handling procedures per corporate guidelines
 Greet and assist with general inquiries from customers, tenants, contractors and mall staff
 Provide general administrative support as needed.
 Responsible for representing Simon to customers by providing high quality, efficient service
 May be required to maintain and update various reporting systems
 Serve as seller function of the Simon Property Group gift card program
Walt Disney World June 2013  Dec 2014
Lake Buena Vista, FL
Cast Member
 Ensure each guest has a magical and memorable experience
 Implement the four keys at all times: Safety, courtesy, show, and efficiency
 Provide top-notch customer service and finalize customer transactions
 Replenish merchandise to sales floor ensuring visual appeal
 Respond to unique situations appropriately within cultural standards
Sunglass Hut  May 2012  July 2013
8001 S Orange Blossom Tr. Orlando, FL 32809
Key Holder
 Managed store operations as primary key holder as well as reporting to store manager
 Performed store accounting functions
 Maintained daily sales records, processed daily bank deposits and reconciled inventory
 Welcomed and consulted with customers to determine their needs and provide real-time
solutions
Roberto escalona Page 2
SKILLS & STRENGTHS
 Spanish (Fluent)  Portuguese (Conversational)
 French
(Conversational)
 Microsoft Office (Word/Excel/Access/PowerPoint)
EDUCATION
Valencia College
4000 Central Florida Blvd, Orlando, FL 32816
Associates in Arts
Summer 2012- Summer 2014
*Can provide references upon request

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Roberto Resume 2015

  • 1. ROBERTO ESCALONA 902 SILVER OAK CT. ORLANDO, FL 32809 407-952-3217 Roberto.escalona2@gmail.com OBJECTIVES To obtain a position with an organization that will capitalize on my guest service skills and will allow for both personal and professional growth while positively contributing to the companys overall success. EXPERIENCE Morgan & Morgan, P.A. June 2015 Present 20 North Orange Avenue, Orlando, FL 32801 Legal Consultant Responsible for assisting clients via phone, email, and chat Work closely with our case control team vetting the legal claims of prospective clients for qualification Collect client information and draft incident summaries Schedule investigative appointments Update clients verbally and/or via email on their case as needed Resolves problems and handles clients issues in a professional manner Simon Property Group Nov 2014 Present 8001 S. Orange Blossom Trail Orlando, FL 32809 Guest Services Representative Implement and follow all cash handling procedures per corporate guidelines Greet and assist with general inquiries from customers, tenants, contractors and mall staff Provide general administrative support as needed. Responsible for representing Simon to customers by providing high quality, efficient service May be required to maintain and update various reporting systems Serve as seller function of the Simon Property Group gift card program Walt Disney World June 2013 Dec 2014 Lake Buena Vista, FL Cast Member Ensure each guest has a magical and memorable experience Implement the four keys at all times: Safety, courtesy, show, and efficiency Provide top-notch customer service and finalize customer transactions Replenish merchandise to sales floor ensuring visual appeal Respond to unique situations appropriately within cultural standards Sunglass Hut May 2012 July 2013 8001 S Orange Blossom Tr. Orlando, FL 32809 Key Holder Managed store operations as primary key holder as well as reporting to store manager Performed store accounting functions Maintained daily sales records, processed daily bank deposits and reconciled inventory Welcomed and consulted with customers to determine their needs and provide real-time solutions
  • 2. Roberto escalona Page 2 SKILLS & STRENGTHS Spanish (Fluent) Portuguese (Conversational) French (Conversational) Microsoft Office (Word/Excel/Access/PowerPoint) EDUCATION Valencia College 4000 Central Florida Blvd, Orlando, FL 32816 Associates in Arts Summer 2012- Summer 2014 *Can provide references upon request