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Tanya Clark
4414 E Riverside St
Phoenix, Arizona, 85040
Telephone: 480-300-2414
Email: ttanyac88@aol.com
_____________________________________________________________________________
_
Objective
My objective is to obtain a responsible and challenging position, where my experience and
creative abilities can be utilized to help others and excel in a leadership position.
Experience:
2/10/15- GoDaddy
Present Sales and Service Consultant
 Consulting Customers with internet based businesses
 Troubleshooting products for customer accounts.
6/7/10- Direct Energy
2/10/15 Customer Service/ Sales Representative
 Answer Incoming calls for plumbing, HVAC, and electrical
Services
 Outbound sales calls
 Handling customer escalation calls
 Side by side coaching with other agents.
 Assist with various duties for supervisors around the office.
 Overcoming objections with clients to convince them to go with our company.
 Help with ideas for monthly events by being a part of the fun club committee.
 Administrative duties.
 Dispatching calls to technicians.
 Building trackers for keeping up with the progress of daily tasks.
 Worked on the support desk assisting other agents on proper ways to handle calls.
4/06/09- American Laser Centers
6/01/10 Client Inquiry Sales Representative
 First point contact sales
 Setting appointments for potential clients both outbound and inbound
 Assisting current clients
 Consistently exceeded performance expectations
 20 outbound calls per hour (in addition to inbound calls)
 Set 2 consultations per hour
 Maintained a 40% show ratio
 Maintained a 25% sales ratio
 Consistently ranked within top 10 of the global call center
 Demonstrated other leadership and opening operations duties
11/01/08- Strategic Alliance Marketing
4/06/09 Customer Service
 Setting appointments for timeshare tours
09/10/07- Wal-Mart
02/28/08 Cashier
 Assisting customers
 Various cleaning duties
 Handling returns and Western Union requests
 Worked the customer service counter
05/31/05- Dominos Pizza
08/15/07 Manager/driver
 Routing delivery orders
 Phone orders
 Cooking
 Preparing bank deposits and drop off
08/28/04- Frys grocery
05/31/05 Courtesy Clerk
 Assisting customers with carryout
 Cart retrieval
 Various cleaning duties
Education:
Apache Junction High School-graduated may of 2006
Attended Chandler Gilbert Community
Skills:
 70 wpm
 Friendly
 Hard working
 Highly motivated
 Positive Outlook
_____________________________________________________________________________
_

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updated%20resume[1] (1)

  • 1. Tanya Clark 4414 E Riverside St Phoenix, Arizona, 85040 Telephone: 480-300-2414 Email: ttanyac88@aol.com _____________________________________________________________________________ _ Objective My objective is to obtain a responsible and challenging position, where my experience and creative abilities can be utilized to help others and excel in a leadership position. Experience: 2/10/15- GoDaddy Present Sales and Service Consultant Consulting Customers with internet based businesses Troubleshooting products for customer accounts. 6/7/10- Direct Energy 2/10/15 Customer Service/ Sales Representative Answer Incoming calls for plumbing, HVAC, and electrical Services Outbound sales calls Handling customer escalation calls Side by side coaching with other agents. Assist with various duties for supervisors around the office. Overcoming objections with clients to convince them to go with our company. Help with ideas for monthly events by being a part of the fun club committee. Administrative duties. Dispatching calls to technicians. Building trackers for keeping up with the progress of daily tasks. Worked on the support desk assisting other agents on proper ways to handle calls. 4/06/09- American Laser Centers 6/01/10 Client Inquiry Sales Representative First point contact sales Setting appointments for potential clients both outbound and inbound Assisting current clients Consistently exceeded performance expectations 20 outbound calls per hour (in addition to inbound calls) Set 2 consultations per hour Maintained a 40% show ratio Maintained a 25% sales ratio Consistently ranked within top 10 of the global call center
  • 2. Demonstrated other leadership and opening operations duties 11/01/08- Strategic Alliance Marketing 4/06/09 Customer Service Setting appointments for timeshare tours 09/10/07- Wal-Mart 02/28/08 Cashier Assisting customers Various cleaning duties Handling returns and Western Union requests Worked the customer service counter 05/31/05- Dominos Pizza 08/15/07 Manager/driver Routing delivery orders Phone orders Cooking Preparing bank deposits and drop off 08/28/04- Frys grocery 05/31/05 Courtesy Clerk Assisting customers with carryout Cart retrieval Various cleaning duties Education: Apache Junction High School-graduated may of 2006 Attended Chandler Gilbert Community Skills: 70 wpm Friendly Hard working Highly motivated Positive Outlook _____________________________________________________________________________ _