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- 1. ROBIN MCINTIRE 2710 Oak Grove Church Road 615 633-8618 Bethpage, TN 37022 robin.mcintire@timeormoney.com SUMMARY OF QUALIFICATIONS Over 20 years of progressive information technology experience in diverse industries. Easily assumes and maintains a leadership role for both large and small teams with a proven, unwavering work ethic. Ability to take projects from conception through life cycle. Personal commitment to high standards of completing projects on time. • Staff Management • Proposal Preparation • Office Administration • Software Development • Software Management • Team Facilitation • Training and Development • Web Design (Internet/Intranet) • Infrastructure Management • Help Desk • Manufacturing • Retail • Tobacco Industry • IT Consulting • Trucking/Freight • Microsystems Manufacturing • Quality Inspections PROFESSIONAL EXPERIENCE GENPACT Contract to Dollar General Corp. 2011 - CURRENT Responsible for resolving 3rd Tier Escalations. • Support over 12,000 stores • Support the IBM registers (running Linux) and Dell PC (running Windows8), all the peripherals such as scanners, printers, Ethernet Switch, Satellite, Broadband router, modem, Ethernet cabling • Remote into the register and/or PC through provided FTP tools (FileZilla) and SSH (Putty) to resolve software problems. • Hardware and Software Technical Issues. • Evaluate and write Technical Instructions for the intranet web site for Tier1 • Working on the Dollar General special project of all software and hardware rollouts. • Consistently exceeded production requirements. • Work to support the New Stores and remodels on a weekly basis • Work with 3rd part vendors for Internet connect, satellite connection, ordering replacement registers and all POS and Office equipment • Reload software on POS registers as required using FTP • Support the Tier1 agents and take escalated calls • Support and document all escalations from the field
- 2. ROBIN MCINTIRE PAGE 2 KELLY SERVICES., Gallatin, TN 2009- 2011 Contract to Dollar General Corp. Responsible for resolving 3rd Tier Escalations. • Trouble shoot the IBM registers and Dell PC, all the peripherals such as scanners, printers, HUB, Satellite. • Logging onto the register and/or PC through Satellite to resolve software problems. • Hardware and Software Technical Issues. • Evaluate and write Technical Instructions for the new ERC Company • Working on the Dollar General special project for installing DSL into all stores • Consistently exceeded production requirements. • Working on the Linux rollout project and trouble shooting problems. . DOLLAR GENERAL CORP., Goodlettsville, TN 2006-2009 Employee Response Center Technician Responsible for resolving store issues for 8500 stores in 35 states. • Trouble shoot the IBM registers, all the peripherals such as scanners, printers, network switch, Satellite. • Logging onto the register through Satellite to resolve software problems. • Human Resources, Inventory, Payroll, Risk Management, Asset Protection, Hardware and Software Technical Issues. • Assisted in maintaining the Dept. Access Databases. • Project Manager over the Internal website for our Department. • Assisted POS Technical Support in escalated technical issues. • Consistently exceeded production requirements. • Consistently on the RAP (Recognizing Attendance Productivity) Monthly Award program for my entire tenure. PRECISION CABLE, Portland, TN 2003-2006 Quote Administrator Responsible for Government Quote Bidding and Maintaining the Office Equipment. • Responsible for all company quoting which entails pricing, research, and making sure the deadlines are met. • Maintaining and researching to make sure that all government procedures are kept current. • Maintain the internal network, software and hardware. • Train employees on Microsoft Office. • Create forms, reports, and production work instructions and help documentation. • Maintained and ordered office supplies. • Developed two e-commerce selling sites.
- 3. ROBIN MCINTIRE PAGE 3 LEICA MICROSYSTEMS, INC., Deerfield, IL 1992-2002 Project Manager Take ownership of projects from conception through life of project. • Continuously completed projects on time and under budget. • Deployment of company Quote/Purchasing system to 12 outside companies and all internal sales force. • Successfully took the Intranet web site from conception through implementation, including gathering requirements, development, testing, creating documentation, implementation and training. • Project Manager over the development of the extranet site for our dealers. This site contains documents, procedures, order process, inventory and tracking abilities. • Quality testing of the intranet and extranet before they were rolled out. • Webmaster of the company’s intranet and extranet. • Trained internal employees on hardware maintenance and company software. • Developed all the training course materials, technical and help documents. • Have successfully performed the roles of Project Manager, Business Analyst, and Lead Developer. • Headed up the committee and managed the CRM development project. • Worked very closely with all levels of management both internal and external. • Responsible for the Help Desk for our extranet. • Managed the data conversion of our company mainframe information into the new SAP system using Access Databases. • Developed the Quotation and Financial modules in Cobol for the company. EDUCATION • High School Diploma • Business Administration • Company Provided Training • Project 2000 (Productivity Point International) • Information Systems Project Management (AMA Management) • Access 2000 (Productivity Point International) • Time Management • Excel 2003 (SkillSoft) • Lotus Notes (programming and administration) TECHNICAL SKILLS Systems: VAX/VMS, WINDOWS 95-98-NT-2000-XP, Lotus Notes, AS400, Lawson, CRM Software: Oracle, RDB, DBMS, Microsoft Office, Microsoft Project, Microsoft Front Page, Adobe Acrobat, Microsoft Money and Small Business Money 2000, Outlook, Photoshop
- 4. Languages: COBOL, VISUAL BASIC, HTML, Java Script, Lotus Script, ASP, and VARIOUS WEB TOOLS Administration: Typing, Bookkeeping, Taking and transcribing minutes, Scheduling, Filing, Customer Support, Data Entry, Accounts Receivable/Payable