RogerMurray resume
- 1. ROGER MURRAY IT Professional 45907 Keding Street, Utica Michigan 48317 (586) 651-0923 rogerlm2@gmail.com https://www.linkedin.com/in/rogerlm2 Work Experience Unisys Technical Services. Detroit, Michigan Customer Engineer 6 09/2015 -present Traveling to customer sites to troubleshoot and repair all things Dell as a contract employee. Work Market. Detroit, Michigan Freelance Technician 11/2014 –present Per incident hardware, software, networking and phone system repair. Maintained high customer satisfaction results. 3b2 Solutions. Greer, South Carolina Technician -contractor 3/2015-4/2015 PCI compliance project for AMC Theaters. Project completed ahead of schedule. Spartan Computer Services, an ITW Company. Greenville, South Carolina District Manager 11/2002 to 10/2014 Started as a technician and advanced to District Manager in 2007. Managed up to 28 field technicians. Responsible for inventory, manpower scheduling and variable margin for assigned district. Exceeded contractual service levels with high levels of customer satisfaction. Certifications CompTIA – A+ Dell – 3115, 3117, 3120, 3121, 3123, 3138, 3182, 3187, 3189, 3194, 3200, 3203 Professional Skills • Plan, direct, supervise, and evaluate workflow processes, ensuring highest levels of customer service, accuracy, and time compliance. • Trained new service staff to completely focus on delivering a quality customer experience. • Assisted in organizing work flow, distributed staff assignments, and planned work schedules to ensure accurate and timely completion of work Use clear, concise communication skills in conjunction with organizational skills to perform daily duties. • Effective management, technical, and supervisory skills. • Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task and assignment. • Hard Drive imaging (Ghost, Acronis).