ROXANNE WICHLIN resume2015
- 1. ROXANNE WICHLIN 1914 Country Drive Apt 203 Grayslake, IL 60030 Cell: 847-399-6567 roxannewichlin@yahoo.com CAREER SUMMARY Enthusiastic, self-motivated and accomplished management professional with a diverse background in litho, screen and digital print production, graphic production and project management (sourcing and manufacturing aspects) and product development and sourcing. Worked with clients like; Red Robin, McDonalds, Guess, True Value, Starbucks and Walgreens to name a few. Proven ability to develop and implement new strategies and handle multiple projects concurrently while managing a productive and motivated staff. PROFESSIONAL EXPERIENCE GFX INTERNATIONAL, INC. Grayslake, Illinois 2005 to Present A retail solution provider that partners with retailers to create the best solutions for managing their d¨¦cor, displays and sign programs. Account Director, Grayslake, Illinois 2014 to 2015 Managed multiple projects and clients. Planned and managed all print production both digital and screen, fulfillment, hardware, packaging, installation and all other aspects, including developing and staying within budgets of the project from inception to shipping on time. As well as client facing duties. Which includes the following: ¡¤ Co-management of a staff of 6 Account /Project managers. ¡¤ Account /Project manage my own accounts, some of which include, Target Canada, Red Robin restaurants, PFERD tools and Guess. ¡¤ Establishes, develops and maintains business relationships with current customers. ¡¤ Makes telephone calls and in-person visits and presentations to existing customers. ¡¤ Develops clear and effective written proposals/quotations for current customers. ¡¤ Expedites the resolution of customer problems and complaints. ¡¤ Coordinates sales effort with marketing, sales management, accounting, logistics and technical service groups ¡¤ Identifies advantages and compares organization¡¯s products/services. ¡¤ Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services. ¡¤ Work with Filemaker Pro to input job tickets for each component of a project that contains all specifications that include substrates, sizes, special finishing, packaging and shipping instructions. ¡¤ Worked with other departments to ensure that all aspects of each project is completed correctly and on time. ¡¤ Managed all aspects of over 100 projects concurrently, ensuring that all components, hardware and packing materials were ordered and that all projects shipped correctly and on time. ¡¤ Worked on product development with the Red Robin account for their 3D-shelf items.
- 2. Senior Digital Project Manager, Grayslake, Illinois 2008 to 2013 Part of a two-person team that direct the efforts of a 14 person in-house digital printing and finishing staff. Responsible for the scheduling all jobs for print, finishing and router within the department. Proficient in Filemaker, Excel and I am comfortable on both Mac and PC platforms. Senior Project Manager for multiple clients on projects that produce over $3 million in revenue. ¡¤ Increased through-put in the digital department by developing scheduling procedures to allow more and larger projects into the department by putting together schedules based on the real time it takes to produce pieces from print to finishing. ¡¤ Put together a team of floor leads for the print and finishing areas of the department, by mentoring and guiding the staff members chosen to be leads. ¡¤ Ensure that all projects that enter into the department are completed correctly and within timeframes given. ¡¤ Work closely with other project managers, account managers and upper management to develop suitable solutions and timeframes to incoming projects, so client¡¯s products are produced in the most economic and effective way possible to be delivered according to the client¡¯s specifications and timeframes. ¡¤ Cultivated relationships with suppliers to create variety of vendor resources to ensure timely production schedules and quality. ¡¤ Set into place twice daily meetings with staff and management to review schedules and increase all the staff¡¯s awareness and knowledge of all projects in the department, their timeframes and the processes that each project needs to be complete. This enables the entire department to work together to get all projects out correctly and on time. ¡¤ Schedule the workflow on all pieces of equipment which include: Inca Columbia Turbo digital press, Inca Spyder digital press, Inca Eagle digital press, Gandi roll printer, Onset press and finishing equipment which includes: flatbed and roll plotters, film laminators, liquid laminator and Multi-Cam routers. Senior Project Manager, Grayslake, Illinois 2005 to 2008 Managed multiple projects. Planned and managed all print production both digital and screen, fulfillment, hardware, packaging and all other aspects, including staying within budgets of the project from inception to shipping on time. ¡¤ Work with Filemaker Pro to input job tickets for each component of a project that contains all specifications that include substrates, sizes, special finishing, packaging and shipping instructions. ¡¤ Worked with other departments to ensure that all aspects of each project is completed correctly and on time. ¡¤ Managed all aspects of over 100 projects concurrently, ensuring that all components, hardware and packing materials were ordered and that all projects shipped correctly and on time. LEARNING RESOURCES INC. VERNON HILLS, ILLINOIS 1995 to 2005 International manufacturer and developer of children¡¯s educational products
- 3. Corporate Programs Manager, Vernon Hills, Illinois 2000 to 2005 Direct the efforts of 12 person in-house staff and foreign agents, on $4 million worth of international tender business. Oversee the international tender process which includes all steps from determining the viability of a project to sourcing product. ¡¤ Increased revenue by leading new International Tender initiative. ¡¤ Increased participation in tenders by mastering processes of World Bank and Inter- American Developmental Bank (IDB) sponsored projects. ¡¤ Ensured $1.6 million sale of boom boxes by overcoming logistical challenges, including country of origin restrictions while meeting all the (IDB) requirements. ¡¤ Avoid any additional costs or lost time due to added stipulations by ensuring that all legal and financial concerns were addressed, before beginning any project. ¡¤ Cultivated relationships with new suppliers from multiple countries to create variety of vendor resources to ensure timely production schedules and quality. ¡¤ Developed network of agents and distributors in 10 countries in Central and South America and Middle-East to create a variety of vendor resources, guaranteeing quality and timely delivery of products. Print Production Manager, Vernon Hills, Illinois 1999 to 2000 Managed eight person graphic arts production department and all internal and external projects. Planned and managed all film and print buying and budgets in excess of $750,000, including the purchasing of all graphic arts computer equipment and networks, while maintaining the quality of all packaging and advertising pieces. ¡¤ Saved $150,000 in film and proof charges by spearheading and implementing the use of new direct to plate technology. ¡¤ Saved $300,000 in outsourcing costs by streamlining procedures and bringing all projects in-house, avoiding any addition to headcount. Production Manager, Vernon Hills, Illinois 1997 to 1998 Managed eight person graphics arts production department, including all film and print buying, budgets in excess of $500,000 and the quality of all packaging and advertising pieces internally and externally. . ¡¤ Saved $110,000 annually on advertising by investigating and implementing a procedure to buy paper direct from a paper broker. ¡¤ Increased productivity by negotiating agreement with suppliers for cost free installation and use of Wham Net technology and an Iris proofing system in-house. Enabling Learning Resources to use cutting edge technology, decreasing the time to receive proofs in half. Print Production Coordinator, Vernon Hills, Illinois 1995 to 1996 Planned and managed all film and print buying and budgets. Maintained and managed quality of all packaging and advertising pieces.
- 4. ¡¤ Prevented loss of production time by designing an efficient layout for a 10 person Production Department in new building. ¡¤ Streamlined workflow by initiating new scheduling procedures for the Production Department. ¡¤ By creating and implementing cross training program for all the staff in the Production Department, ensured on time project delivery and compliance with quality standards. ROMAN INC. 1994 to 1995 Manager of Promotional Support The Bradford Exchange Manager of Production and Systems 1986 to 1994 EDUCATION Associates degree from College of Lake County Currently attending Northeastern University B.S degree anticipated by end of 2016 VOLUNTEER WORK Court Appointed Special Advocate (CASA) for children in the foster care system. Mediator for victims and their assailants. COMMUNITY AFFILIATIONS * Habitat for Humanity * Avon Walk for Breast Cancer * American Cancer Society *