Rupali Arora(CV)
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- Rupali Arora is an Application Support Engineer at Wipro Technologies with expertise in telecom revenue management and maintenance of revenue assurance and reconciliations systems. - She has worked with end customers to review and resolve issues related to revenue management and is responsible for revenue assurance, revenue management systems, and deploying applications on UNIX and Linux servers. - She has strong communication skills and experience developing scripts and automating processes to reduce workload and issues for customers.
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Rupali Arora(CV)
- 1. Rupali Arora Application Support Engineer Arora3711@gmail.com 9871599833 SUMMARY Professional technical associate with Wipro Technologies Expertise in Telecom Revenue Management and Maintenance of Revenue Assurance and reconciliations Worked with the end customers to review and resolve their issues for Revenue Management Responsible for the Revenue Assurance, Revenue Management, builds and deployment on UNIX and Linux servers, accept the faults received by the clients through mails and tools, identify the issue on our application and if needed provide a configuration change or code fix for the issue after the approval from the in life customer managers. Expert in developing PLSQL scripts, UNIX shell scripts for the automation of the monitoring of the application and to reduce the overhead on the resource by automating the business regular works. Key strength is verbal and written communication and interaction with the customers. Worked on Revenue Management and Mediation. Well-Versed with Software Development Life Cycle / Process / Methodologies / support Frameworks. Excellent problem solving and debugging skills. Willingness to learn and master the latest cutting- edge technologies. An excellent team player with very good communication skills. OBJECTIVE To become a successful professional in a highly competitive technological world where performance is rewardedwithnewchallengingresponsibilitiesandtoserve areputedgrowthorientedindustryinthe fieldof Support and Maintenance. TECHNICAL EXPERTISE Technologies/SDKsworkedon : UNIX shell scripting,PL-SQL,C,Java OS familiar with: UNIX,Windows7 / 10 Database: Oracle 10g Tools: Wedo-RAIDApplication,Eclipse,SQLdeveloper,Toad, WORK EXPERIENCE ApplicationSupport Engineer WiproTechnologies April 2014 to present Worked in Vodafone UK account for maintenance and support of the application (RAID) that is responsible for revenue assurance for the project. Rolesand Responsibilities Analysingthe codesforany bugs,troubleshootingissues,applicationsupportfunctions,deploying the codes on test servers and testing for any issues and then deploying on live.
- 2. Workedon UNIX shell scriptingand buildvariousscriptsfor the automationof business regular works. Providingpostdeploymentsupportforupgrades/ changes/ enhancementsdone onproduction (Live) Environment Worked on SQL Developer 2000, RAID tool, HP Performance management tool, Citrix, Toad. Have taken the responsibility of deployment, raising change request and coordinating with the other teams to maintain 100% SLA. Analysing and investigating defects and faults, and tracing them till final resolution, developing shell scripts, developing PL/SQL codes and test them on test environment. Good Knowledge of Software Development Life Cycle (SDLC). Prioritizes requests in accordance with agreed service level agreement. Within own area of knowledge; follows agreed procedures to investigate issues and other requests for support and determines appropriate actions to take. Interface with the 1st line support and development team. Provide support for application build and releases. Application Monitoring. In accordance withagreedprocedures;monitorsapplicationsystems.Asapart of thiscarries out regular scrutiny of the application software, systems software for proactive maintenance. Provides correct responses to requests for support by means of, for example: making modifications to system parameters, developing workarounds or site-specific enhancements, reconfiguring systems, changing operating procedures, training users or operations staff, producing additional documentation, or escalating requests to systems development staff or software suppliers. Performance and Capacity Reporting Ensuresall work iscarried out and documentedinaccordance withrequiredstandards,methods and procedures. EDUCATION EXAMINATION BOARD/UNIVERSITY NAME OF INSTITUTE YEAR AGGREGATE B.Tech (CSE) Deemed University Chitkara School of Engineering and Technology, Baddi 2011 - 2015 76.1% 10+2 CBSE GMSSS-19, Chandigarh 2009 2011 66.4 % 10th CBSE D.C Model Sr.Sec.School, Panchkula 2008 2009 85.6 % HOBBIES Cooking, Playing guitar and Listening Songs. PERSONAL DETAILS Father name : Sanjeev Kumar Arora Date of Birth : 19-Sep-1993 Gender : Female Marital Status : Single Nationality : Indian Correspondence Address : H.no 1103 D block , G-21 society, Sector -83 Gurgaon Ph. No. : 09871599833 Languages Known : English, Hindi & Punjabi.