Russell-Hart
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Russell Hart is a dynamic IT professional with over 22 years of experience in technical support and network administration across diverse industries including the US Navy and private sector companies. He is seeking a senior support specialist position and has a proven track record of delivering superior customer service and resolving issues on the first call. Hart has extensive experience with Windows environments, networking, TCP/IP, and problem solving. He is skilled in multiple communication channels and authoring technical documentation.
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Jeffery Snow is seeking a project support position in IT. He has 10 years of experience troubleshooting mobile devices and computers. He has held positions at Kroll Ontrack, Verizon Wireless, and ACS providing technical support and customer service. He has ITIL and CompTIA A+ certifications. He has a Bachelor's degree in Project Management and Administration expected in September 2016 from ITT Technical Institute.Jessica-Pruitt (1)
Jessica-Pruitt (1)Jessica Pruitt
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Jessica Pruitt is seeking a job in a comfortable environment with opportunities for advancement. She has over 7 years of experience in cryptology, intelligence analysis, and cyber security. Her background includes roles as an IT service desk technician, help desk technician, data analyst, and cryptologic technician in the Navy. She is proficient in Microsoft Office, various operating systems, and has experience with inventory management and customer service.JOHN SHAIKH_resume
JOHN SHAIKH_resumeJohn Shaikh
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John Shaikh has over 12 years of experience in helpdesk and customer service roles across various industries. He seeks a new opportunity to expand his skills in areas like IT support, marketing, and sales. He has a strong technical background supporting software and operating systems as well as experience providing customer service via phone and in-person.Jubran_Hasan
Jubran_HasanHOSS BOSS
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Hassan Jubran has over 20 years of experience in information technology with expertise in hardware, software, networking and customer service. He holds an A+ certification and has worked in roles such as senior technician, help desk lead, mobile PC technician and loan officer supervisor. Currently, he is seeking new opportunities in IT support and customer service.Melvin teasley resume 2
Melvin teasley resume 2Melvin Teasley
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Melvin Teasley is an IT professional with over 30 years of experience providing email, Active Directory, and Windows server administration support. He has extensive skills in Exchange, remote access support, account creation, preventative maintenance, and data backup/recovery systems. His work history includes roles as a Regional Messaging and Directory Service Administrator and Exchange Mail Administrator where he supported infrastructure projects, application updates, and provided technical guidance.Scott Heath IT-Operations - Linkedin
Scott Heath IT-Operations - Linkedinhngisc
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Scott Heath has over 25 years of experience in IT operations, project management, and technical support. He has managed complex IT systems and led teams that provided early warning of attacks in Afghanistan. Currently seeking a position utilizing his skills in areas such as project management, training, technical support, and operations management. Heath has a background supporting military communications and holds certificates in areas like PKI, Windows, and Cisco systems.Hugh_Thomas_Resume 2016
Hugh_Thomas_Resume 2016Hugh Thomas
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This resume is for Hugh E. Thomas, an experienced Program Manager with over 20 years of experience leading teams and managing projects in the telecommunications industry. He has held Program Manager and Director roles at Hewlett Packard and Cisco Systems, where he oversaw teams of over 100 personnel and led successful delivery of software and hardware projects. He has expertise in project management, vendor management, operations management, and building strategic partnerships.Resume
Resumedeoptima
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William "Brandon" Ralph is a highly motivated and knowledgeable IT professional seeking a position paying $30,000-$40,000 annually. He has over 5 years of experience in networking, IT support, and systems administration. His skills include experience with various Windows operating systems, Linux, networking protocols, web technologies, and programming languages. He has held several IT roles including IT manager, network engineer, systems developer, and technical support positions.Strong, kevin 2015 current
Strong, kevin 2015 currentKevin Strong
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Helpdesk and Desktop Support Professional with a strong record of accomplishment with experience and training, including user support, staff training, capacity planning, and project management within a high-profile and very active organization. Over 15 years of Helpdesk Support with technical knowledge of Desktop, Network and Data Management Systems, and practical skills in Training, Management and Supervision, along with a strong and demonstrated customer orientation.Kapil Gandhi_CV_Operations Manager
Kapil Gandhi_CV_Operations ManagerKapil Gandhi
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Kapil Gandhi has over 8 years of experience in IT infrastructure management, application support, remote infrastructure management, and data center operations. He is currently an Operations Manager at ITC Infotech India Ltd, where he manages a US account involving multiple service lines for over 4000 hotel units across the US. Some of his key responsibilities include planning, directing team efforts, providing leadership, and analyzing and resolving problems. Previously, he worked as an IT Manager at Le Meridien Jaipur where he managed the IT department and ensured systems were compliant with policies. He has experience managing teams, vendors, budgets, and customer relationships.Kapil Gandhi_CV_Operations Manager
Kapil Gandhi_CV_Operations ManagerKapil Gandhi
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Kapil Gandhi has over 8 years of experience in IT infrastructure management, application support, remote infrastructure management, and data center operations. He is currently an Operations Manager at ITC Infotech India Ltd, where he manages a team of over 80 people supporting a US-based hospitality client with over 4000 hotel units. Some of his key responsibilities include planning, directing team efforts, delivering results, and providing leadership. Previously, he worked as an IT Manager at Le Meridien Jaipur where he managed the hotel's IT department, systems, and vendors. He has expertise in various technologies, applications, and frameworks such as Oracle Micros, Windows server, networking, databases, and ITIL processes.Russell-Hart
- 1. Russell Hart Technical Support Specialist Little Elm, TX 75068 russhartjr@msn.com - 972.795.3338 Dynamic, results-oriented IT Professional seeking Senior Support Specialist position. Over 22 years of demonstrated leadership and support experience across diverse industries. Extensive problem solving and decision making skills as well as hands-on experience with Windows-based environments, networking and TCP/IP. Skilled communicator focused on delivering superior customer service with an eye toward continuous professional development. Authorized to work in the US for any employer WORK EXPERIENCE Technical Support Specialist Tyler Technologies - Plano, TX - 2014 to 2016 Provided front line technical support to end-users for proprietary web based Silverlight and HTML 5 state and county court e-filing. Utilized multiple channels of communications up to and including, phone, chat and email to identify and resolve issues while achieving first call resolution and customer satisfaction rate of 4.6. Gathered customer and technology information to determine technical support level; escalated calls to appropriate support level as necessary. Authored knowledgebase articles for use by internal technical support team as well as customers via external company website. At-risk Renewal Specialist Intuit - 2010 to 2014 Was selected by sales department to work with the high risk customers during renewal periods. Utilized expert knowledge of the program, maintained up to date knowledge of competitors to convert over 85% of at-risk customers generating over $1.2 Million in renewal revenue annually. Senior Support Specialist Intuit - 2007 to 2014 Provided front line technical support while achieving first call resolution and customer satisfaction rate of over 95% and 90%, respectively, while maintaining an agent knowledge and caring rate of 90% consistently. Utilized multiple channels of communications up to and including, phone, chat and email support. Filled in on many occasions as a tier 2 support representative calling customers back to resolve issues that could not be handled on first call by front line agents. Authored over 100 knowledgebase articles for both inside support and external web support. Communications Watch Specialist - Network Administrator United States Navy - 1987 to 2007 Managed day-to-day operations for Communications Division supervising 25+ technicians to ensure critical operational tasks were completed per established security guidelines. Established energetic and motivated team environment providing career guidance and training while monitoring career and skill progression with written and verbal evaluations. Helped workers understand responsibilities, identified problem areas, and outlined corrective actions. Acted as Iabor relations advisor to organization manager. Used written guidance to establish files and complete reports. Submitted reports as scheduled using MS Office and military reporting software.
- 2. Prioritized workload and assignment duties, often with a very short notice. Planned and supervised preventive and corrective maintenance of equipment. Reviewed technical manuals for maintenance and repair work, useful in quality control checks. Implemented safety and security rules and procedures to ensure a safe work place. Performed network integration and system tests, installation and routine maintenance for highly classified operational systems. Performed installation, configuration, troubleshooting and routine maintenance for Windows NT 4.0 and 2000 servers which entailed User and Group administration, backups, software upgrades, printer setup and connectivity, and network monitoring. Provided off hours Network and PC support for high priority projects . EDUCATION B.S. in Information Technology & Visual Communication University of Phoenix - Kings Bay, GA 2009 Microsoft Certified Solutions Associate in Server 2012 In Progress MILITARY SERVICE Service Country: United States Branch: United States Navy Rank: E-6 August 1987 to August 2007 Commendations: Awarded Navy Achievement Medal as Network Administrator assisting with the planning, implementation and testing of the NATO Secure Network. AWARDS Intuit APD Top Performer Intuit APD Top Performer 2010 and 2011. Performed in the top 1% for the entire support department two years in a row. Consistently performed in the top 5% year over year. Intuit APD Sales Top Performer 1st Quarter 2010. Converted over 85% of at-risk customers generating over $1.2 Million in renewal revenue. Selected to continue dual role as technical support and sales on a full-time basis CERTIFICATIONS Certificate, Journeyman – Network Core US Navy 2004 Military equivalent of Microsoft Certified Solutions Associate.
- 3. Primary Leadership Development Program - US Navy 2004 ADDITIONAL INFORMATION Areas Of Expertise • Technical Support Delivery • Computer Networking • Network Management & Control • Network Planning & Configuration • Customer Satisfaction & Retention • Project Management • Problem Analysis & Resolution • Team Management and Development Technical Competencies • Windows XP, 7 & 8 • Network Interface Cards • Network Servers 2003, 2008 R2 • PCs & Laptops • Bridges, Hubs, & Routers • LAN/WAN/Wi-Fi • OSI Protocol Model • Siebel • MS Office