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- 1. Sai Sunil Email:- sunil_stud_8@yahoo.com / Contact- 09901326950 Objective : To build a career in a leading corporate and technical firm and work with my committed, dedicated and competitive approach. Earn fame and recognition working with my full innovative and technical skills. First & Last Name: Sai Sunil Date ofBirth: 08/08/83 PAN number:BPOPS6444C Current Company & Location: Cognizant Bangalore Total Experience: 8 Years 9 months Experience in Cisco UCCX/ UCM/ Unity/ IPT/ Voice: 7 years 9 months Alternate email : sai.sunil@cognizant.com Contact details :9901326950 10th percentage - 47 12th Percentage - 88.1 BE/B.Tech/B.Sc/BA percentage - 61.45 Current Location- Bangalore Preferd Location- Bangalore Job Status Permanent- Permanent Current salary 15.3 lakhs /annum Notice Period 15 days Qualification and percentage: B.E (Computer Technology) with 80.15% Certification:- CCNA Cisco ID : CSCO11483513 CCVP CAPPS(642-467) CVOIP (642-436) CUIP part 1(642-446) CUIP part 2(642-456) QOS (642-642) CCIE Collab Written (400-051) ITIL V3 Certification Participant ID :EXN4927982
- 2. Work Experience: Employer Cognizant Designation Tech Specialist (Level - L3) Duration 2 years 7 months (July 22nd till date ) Location Bangalore Job profile includes: Design , Deployment.of Call manager , UCCX, Unity , Unity Connection , Unity express and gateways . Troubleshooting Enterprise Voice networks for Client Emdeon Installation, configuration and maintenance of the Cisco Unified Call Manager, voice gateways. Conduct Quality Audits for level 2 engineers Complete SLA breach analysis for tickets Conduct Training programs for associates : Installation, configuration and maintenance of the Cisco Unified Call Manager, Cisco Unity , Unity Connection , CME , CUE and voice gateways. Training all version of Call manager,Cisco Presence, Unity , Unity Connection , Unity express and voice gateways. Employer IpsoftPvtltd , India Designation Network Specialist ( Team Lead ) Duration 2 years and 4 months (5th April 2011 till July 19th 2013) Client : Cisco and CROS Location Bangalore Job Profile:- My profile includes troubleshooting all version of Call manager ,UCCX , Unity , Unity Connection , Unity express and gateways : Working on service requests, which require not just technical expertise but also the skills and experience to handle high-impact, critical customer situations. Troubleshooting Enterprise Voice networks as a Cisco TAC Support Engineer.
- 3. Installation, configuration and maintenance of the Cisco Unified Call Manager, voice gateways. Finding an effective and timely solution to the problems in enterprise deployments. Frequent interaction with Development Engineers in order to provide circumvention solutions by modifying the code and base level configuration. Employer - Aricent Technologies Gurgaon Designation Snr Network Engineer Duration 2 years 9 months (July 3rd 2008 till 25th march 2011 ) Client: - Cisco Location - Gurgaon Job Profile:- I had worked for Cisco(TAC) in VOIP i.e. Voice over internet protocol technology like configuring Cisco Call Manager and Cisco Unity and recreating Client's Network Topology in Cisco Lab. Troubleshooting is done on Call Manager , UCCX , CME , Gateway and Unity Servers with remote access of client's network and communication with client via Cisco ip phones. Utilizing the Cisco Lab to its potential by recreating customer problems in a controlled environment to determine the cause of the problem. Installations and Configurations of Call Manager, UCCX , gateways and Unity at Client site. Employer - Convergys ,Gurgaon Designation - Subject Matter Expert Duration - Jan 08 till July 2nd 2008 Job Profile- The job included troubleshooting the escalated issues of AT&T ISP and Network configuration of AT&T dial up connection. Also managing the trouble tickets raised by level1 agents.Checking the adherence of agents in level1.
- 4. Employer - Tata E2E Serwiz Solution ,Hyderabad Designation - Technical support executive Duration - From July 06 to February 07. Job Profile - The job included answering customer queries regarding the dial up and wireless Internet connections and resolving both the technical and non-Technical queries via voice. Trouble tickets are also raised in case the issue needs to be forwarded to the back end team for the appropriate resolution. Personal Profile:- Fathers Name - A.S.Subramani. Sex - Male. Nationality - Indian. Date of birth - 08th August 1983. Hobbies - Surfing Internet and Playing Cricket LANGUAGE COMPETENCY - Voice over internet protocol , C, HTML, .NET, SQL Server. EDUCATION: Bachelor of Engineering - Computer Technology 2006 YCCE, Nagpur University 61.45% Final year: 80.15% Class XII HSC 2001 Andhra Pradesh state Board 88.1% Maths,Physics and Chemistry Class X SSC 1999 West Bengal state board 47% All Subjects COMPUTER COMPETENCY
- 5. Possess good programming techniques, coding conventions and understanding of logic. Good understanding of the concepts ofDatabases, Computer Architecture, Internet Technologies, Mobile Communication, Operating Systems among others. Proficient in MS-Office suite including Microsoft Outlook, Word, Excel, PowerPoint, and other business and email/internet applications. Projects :- Encryption and decryption program in C language as a project in 3rd semester. Developed a website on HTML & ASP as project in 6th semester. Presented a seminar on Neural networks as part of curriculum of 7th semester. Implemented and submitted the project on Mobile communication as part of curriculum on 8th semester. Main Feature: - Encryption and Decryption of Messages in Mobile Communication.