Salanga- Resume
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This document is a resume for Anthony Salanga summarizing his 10 years of experience in customer service for the BPO industry. He is seeking a management position focused on people and client relations. The resume details his experience as a Team Manager, Coach, and Team Leader for various BPO accounts, highlighting accomplishments like improving customer satisfaction scores and implementing successful employee engagement initiatives.
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Christopher Co De La Cruz is a Filipino professional seeking a challenging position utilizing 18 years of experience in marketing, sales, customer service, IT, projects and business management. He has extensive experience in systems support, customer service, operations management and sales/marketing roles for companies in Singapore and the Philippines. His qualifications include a Bachelor's degree in Business Administration and skills in various operating systems, contact center tools, batch processing systems and Microsoft Office applications.Jsales resume-updated-053016
Jsales resume-updated-053016Jeshreel E. Sales
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Jeshreel Sales has over 10 years of experience in sales, account management, quality assurance, and customer service roles in the telecommunications and travel industries. She is currently a Key Account Manager at ZTE Philippines Inc., where she manages key SMC accounts and is responsible for sales growth, client relations, and new business development. Prior to this role, she held positions as Sales Manager and Rewards and Recognition Lead at Xerox, and various quality assurance and customer service roles at Aegis PeopleSupport and IBM Daksh.CV
CVVasudeva Rao D M
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Vasudeva Rao is seeking a professional position where he can learn, contribute, and provide value. He has 15 years of experience in customer service, credit card operations, and people management. Currently, he manages a chain of retail outlets. He has a bachelor's degree in hotel management and has held several roles managing teams and meeting performance targets at companies like Genpact, HSBC, and Global Call Center.Tin CV
Tin CVMaria Cristina Millendez
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Maria Cristina T. Millendez is a Quality Analyst and Specialist with over 10 years of experience in call center management. She has worked for companies such as Cognizant Technology Solutions, SITEL, and Sutherland Global Services in roles involving quality analysis, coaching, training, and workforce management. Millendez has a Green Belt in Lean Six Sigma and holds a Bachelor's degree in Computer Science.CV- Jatin Trikha
CV- Jatin TrikhaJATIN SHARMA
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Jatin Trikha has over 5 years of experience in finance and accounting roles. He holds an MBA in Finance and has worked in accounts payable, general accounting, and month-end close activities. Currently, he is a Senior Associate performing managerial accounting functions at Xchanging Technology Services Pvt. Ltd in Gurgaon. He is proficient in SAP and has experience with financial reporting, analysis, budgeting, and vendor reconciliation.PHYLLIS COOK Resume 2016
PHYLLIS COOK Resume 2016Phyllis Cook
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Phyllis Cook has over 15 years of experience in office management, administrative support, human resources, and market research. She currently works as an Executive Assistant for Fifth Third Bank, where her responsibilities include providing support to executives and managing administrative functions for the Marketing department. Previously, she held roles managing daily operations as the Relations Manager at L.M. Kohn & Company and leading consumer research projects as the Project Coordinator at Chiquita Brands International. She has a Associate Business Degree with a focus on Marketing and is proficient in various software programs.Tom Resume 5.16.2016
Tom Resume 5.16.2016Thomas Burke
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Thomas Burke is an operations trainer seeking a new position. He has over 10 years of experience developing and conducting training programs at various financial services companies. His experience includes training new employees, developing curriculum, and ensuring compliance. Burke increased sales and collections through his training efforts. He is proficient in training methods and software and aims to help participants improve both personally and professionally.Profile - Training Manager
Profile - Training ManagerIndu Jayaraj
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Indumathi.J has over 12 years of experience in operations, training, quality management, and business transitions across multiple industries including retail, banking, and financial services. She is proficient in managing teams, implementing processes and standards, and driving metrics for successful operations. Currently she is working as the Deputy Manager at Askme.com where she manages a team of 20 people responsible for training, quality, and operations. She has experience working with Firstsource, Serco, and Askme.com in various roles related to customer service, training, and quality analysis.Domingo d malagueno jr 2
Domingo d malagueno jr 2jrmalagueno
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Domingo D. Malagueno Jr. is seeking a responsible position utilizing his initiative and interpersonal skills. He has over 10 years of experience in customer service, sales, and quality assurance roles in the Philippines and Qatar. His resume provides details of his employment history, qualifications, and education.Resume Donna L. Kvidera
Resume Donna L. KvideraDonna Kvidera
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Donna Kvidera is an experienced call center operations professional with over 16 years of experience managing call centers and operations. She has a track record of improving metrics like revenue, call abandonment rates, and average talk times. Her experience includes managing multiple call centers with over 800 employees and clients in various industries like healthcare, telecommunications, and financial services. Currently, she is the Director of Operations for the customer service department at GetixHealth, where she was able to increase revenue and lower call metrics within her first few months.Prem _March_2016
Prem _March_2016Premnath s
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The document is a resume for S. Premnath summarizing his professional experience and qualifications. He has over 10 years of experience in finance and operations management in the ITES industry, currently working as an Associate Manager at Fidelity Investments in Bangalore, India. Previously he held roles at JP Morgan, HSBC, and Citibank, where he led teams and was responsible for managing business operations and processes. He has a PGDBA in Finance and a BBM specializing in Finance.RAVI JAGADISH KALATHURI
RAVI JAGADISH KALATHURIRAVI JAGADISH KALATHURI
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Ravi Jagadish Kalathuri is a finance executive with over 7 years of experience in finance operations such as accounts payable, accounts receivable, and travel and expense. He is currently employed at UTC Aerospace Systems, where his responsibilities include managing import payments, vendor reconciliation, and resolving payment issues. Previously, he worked at Infosys and Applied Materials in roles involving accounts payable, payroll accounting, and financial reporting. Ravi holds a Bachelor's degree in Commerce and has expertise in process improvement and relationship management.suhaila resume
suhaila resumesuhaila a. ghani
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- The document is a resume for Suhaila Binte Abdul Ghani detailing her education, skills, work experience and contact information.
- She has a diploma in Supply Chain Management and Higher Nitec in Games Design & Development. Her work experience includes roles in fraud management, banking, marketing, food service and freelance recruiting.
- She is currently employed as a Fraud Management Support Officer at the National Environment Agency and seeks new opportunities requiring 2 weeks notice.Salanga- Resume
- 1. Salanga, Anthony Chester V. Address: 10 E. Jacinto St. Brgy. Malinao, Pasig City 1600 Email: anthony.salanga@gmail.com Home: 641 17 17 Mobile: 0917 306 7646 OBJECTIVE: Management position with focus on people and client relations. PROFILE: 10 years’ experience in the BPO industry specializing in the field of customer service for Order Management and Financial accounts. A friendly professional, able to establish positive and fun relationships with co-workers, clients and outside resources. Skilled in working independently and an enthusiastic team player. PROFESSIONAL EXPERIENCE November 2014 to present Expert Global Solutions an Alorica Company Eton Cyberbod 3, Quezon City Position: Team Manager Account: Barclaycard US Work Description Team Manager for Customer Care and Technical Support voice channels Manage customer escalations until resolution Ensure 100% regulatory and process compliance for agents Monitor line adherence and ensure we pass on a daily basis Handled 15 agents Highlights Established LIMME (Rewards and Recognition Committee for Barclays Offshore) which has been commended by the client for consistent employee engagement activities that boosts morale of the agents in the account. Worked with the Customer Experience team to consistently meet and improve the performance on NPS on a monthly basis Training's Attended Lead First – Fundamentals of Leadership
- 2. June 2014 to November 2014 Sitel Philippines Ortigas, Pasig Position: Coach Account: Groupon Work Description Oversees daily call center operations for Groupon South Africa. Collaborates with back office and escalations team to ensure timely resolution of the customer’s request. Handled 16 agents. Highlights Smooth transition of the processes from an in house call center in South Africa to Sitel. Had the most celebrated and colorful Go Live in the entire line of business which was commended by the VP of Operations, the Project Manager, Operations Manager and the client. The team has been recognized for having the most number of phone and email commendations since we started our nesting period last July 28, 2014. Training's Attended Flawless Execution – Daily Gameplan for Team Leaders Sep 2009 – Jan 2014 Infosys BPO Limited 3rd floor Metro Market Market Mall Fort Bonifacio, Taguig Position Title: Team Leader Account: Cisco Systems Work Description In charge of the Inbound call center operations for Order Management of Cisco in Manila. Process requests from internal (Cisco) and External ( Direct Resellers) customers and ensure timely resolution. Covers United States, Canada, Asia Pacific, India, Australia and New Zealand sales regions. Handled 15 agents. Highlights Consistent year to date Global call quality scores as a result of the collaboration made with the Training and Quality team. Introduced the usage of Call trackers that was used as a basis in modifying the option tree that reduced the number of non-customer service related calls to the site. Made a uniform template in flagging service requests to other departments. This ensured that all necessary information needed for the resolution is documented.
- 3. Lead the Fun Committee called FISH (Fun is Socially Healthy) and initiated monthly and quarterly activities that relieved stress on the production floor. Training's Attended OnTrac – Performance Management (Equivalent to Yellow Belt Six Sigma Training) Milestone 3.0 – Effective Coaching July 2006 - May 2009 Sykes Asia Inc. Sunnymede IT Center, Quezon Ave. QC Position Title: Customer Service Representative Account: Office Depot Work Description Receive phone orders from direct customers of Office Depot. Covers US and Canada Sales Regions. Moreover, returns, credits, order and shipping information, product details and escalations are also covered. Highlights Consistent performance on Attendance, AHT, CSAT and Quality. Active member of the FISH Committee that is responsible for monthly fun activities in the engagement. Educational Background June 2002 – April 2006 Bachelor of Arts Major in Political Science Recognition Awardee Saint Louis College San Fernando City, La Union Interests Travelling Tattoos Badminton Shopping References available upon request.