Anupam Resume
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Anupam Kumar Srivastava is currently employed as an Associate - Logistics at Snapdeal.com, an e-commerce portal, where he has worked since 2012. His responsibilities include managing logistics and deliveries. Previously, he worked as a Sales Associate for Vodafone from 2010-2011. Srivastava holds an MBA in Marketing and Finance from Technical Education & Research Institute and a Commerce Graduate degree from VBS Purvanchal University. He is proficient in MS Office applications and has experience in sales, customer service, and logistics management.
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- 1. Anupam Kumar Srivastava 193 B, 2nd Floor, Guru Ramdas Nagar, Lakshmi Nagar, New Delhi -110092 Email: anupamsrivastava13@gmail.com Contact no. : +91-7838300415 CURRENT EMPLOYMENT: Organization Snapdeal.com (An E-Commerce Portal) Designation Associate – Logistics Duration- 27th Feb, 2012 till Date Product Segment- Currently Working as Associate – Logistics Tenure- 03rd Jan, 2013 to till date Roles & Responsibilities- • Managing team of Courier Management & Follow up, Serviceability improvement, Extending Customer reach. • Organizing and managing all the delivery query/Complain/Escalation/Delivery Complains. • Reduce the returns by attempting faster delivery. • Organize and manage all the Reverse pick-ups query/Complain/Escalations. • Prepare analytical reports/ Data analysis. • Coordination with the team & Managers of own warehouse & other courier services. • To maintain delivery on time status D1, D2. • Coordinating with the CRM/NDR/RTO/DISPTACH Team for delivery status. • Generating & Maintaining Delivery & MIS Report. • Coordinating with all the destinations across India for delivery. • Driving load allocations. PROJECTS: Shipping within 24 hours- • Ensure that Vendors will ship 100% orders by same day. • Arranging one ship pickup to fasten up the whole process.
- 2. • Ensure to all the curriers to download the soft-data by same day. • Faster delivery (Order to deliver within 3 to 5 days) • To expedite the deliveries within EDD. • Direct co-ordinate with Region level operations for deliveries. • Achieve target of 80% deliveries with EDD. Daily Deals Segment- Worked as Business development associate Tenure- 27th Feb 2012 to 30th Dec 2012 Roles & Responsibilities- • My profile in snapdeal.com is to ensure that brands coming on the board of snapdeal.com must be up to the standard of snapdeal.com. After being the deal live on portal, smoothen up the system by confirming every staff should be aware with the deal and T & Cs, Finding quick resolution if our any customer facing any kind of problem in getting the services mentioned in the deal. • To bring channel partners (Hotels / Restaurants/ Spas / Salon & wellness/ Tattoos outlet / Entertainments & Events) on board for the company’s flagship Product Snapdeal.com. Snapdeal is a promotional platform that helps ten thousands of consumers across India to save money on the spending they do every day. PREVIOUS EMPLOYMENT: I. Worked as a Sales associate in Vodafone from 5th Aug, 2010 to 31st June, 2011 in Lucknow, UP. Responsibilities: 1. Achieving set sales targets 2. Providing description about the product to the customers. 3. Dealing with the Distributors. 4. To create awareness among customers about Products. Achievements: 1. Rated as one of the top performer amongst the zone for the last months.
- 3. 2. Continuously achieved Given Targets 3. Handling Distributors for bulk sale ACAMEDIC QUALIFICATION: MBA (Marketing & Finance): Technical Education & Research Institute, P.G. Collage, Ghazipur (U.P.) in April 2011 Commerce Graduate - VBS Purvanchal University, U.P. Schooling from St. John’s school, U.P. SKILLS: • Adaptability to Perform in the constantly changing Environment. • Planning and execution. • Team Management. • Proficiency in MS-Word, Excel & Internet Browsing. PERSONAL DETAILS: Date of Birth : 15 March 1987 Father : Mr. V.P. Srivastava Language known: English & Hindi Marital status : Single REFERENCE: Mr. Ashwani Sharma- Area Manager (Snapdeal.com) - 9953700635 Mr. Abhinandan Srivastava – Assistant Manager (Snapdeal.com) – 9718060975 Anupam Kumar Srivastava